Dina M. Tuazon

** ******* ** *. **. Paul, MN ****7

Cell: 651-***-****

Email: ad1gu3@r.postjobfree.com

Professional Experience:

Royal Bank of Canada (RBC)

Complex Operation Associates (09/26/2022 to 07/17/2023)

●Responsible for the execution of all complex operations division activities including entering of all client’s orders, accepting disbursement of client’s funds & securities and other tasks as assigned.

●Ensured all buy and sell orders are entered and processed through the BETALink order entry system accurately and in a timely manner.

●Facilitated timely corrections of all trade-related errors and cancel/rebills in accordance with the RBC’s and regulatory policies and procedures. Ensured all appropriate documentations are kept on file.

●Entered all syndicate indications of interest requested by Financial Advisers, Client Associates and Branch Managers in a timely manner and by RBC’s scheduled deadlines.

●Accurately entered all cost basis changes and maintained records per RBC’s policies and procedures.

●Processed all deposits (e.g., Roth, IRA, and other investment accounts) from 8 RBC Branches.

●Accurately recorded all checks received from the clients and ensured that they are credited to the proper accounts.

●Accurately recorded all securities/coupons received from clients and ensured that they are credited to the proper accounts. Transmitted all required information and documentations as it relates to the deposited securities like signatures, CUSIP numbers and legal documentations to the sales force department daily.

●Adhered to all compliance policies and procedures and maintained a high level of confidentiality in accordance with RBC’s code of conduct.

●Performed general office responsibilities including opening and distributing mails, stamping outgoing mails, and maintaining correspondence and all operations related files as required by the complex operation office and RBC’s policies and procedures.

●Answered incoming calls promptly and efficiently redirect calls to the proper personnel.

●Assisted Financial Advisers and Client Associates with mass mailings and other clerical projects as needed.

The American Registry of Radiologic Technologist in Saint Paul MN

Records Associate (10/6/2014 to 01/08/2021)

●Reviewed and processed online registration applications for new Radiologic Technologist’s certifications and registrations, renewals, and reinstatements.

●Reviewed and balanced money from application fees paid and was recorded in ARRT’s financial system versus the applications forms that were submitted via internet, mail, and fax.

●Reviewed, efficiently processed, and accurately recorded Radiologic Technologist’s request for account record updates, such as name change, address, social security, birthday changes in the AS400 system.

●Reviewed, evaluated, and scanned key registration/certification documents and correspondence into the electronic file system. Managed electronic and paper filing processes while promoting accuracy of information.

●Answered questions concerning Radiologic Technologist’s records and registration statuses.

●Provided verification of Radiologic Technologist’s records and registration/certification statuses to employers and state licensing agencies.

●Coordinated records storage with off-site records storage companies and retrieve files as necessary.

●Sorted mails, prepared, and posted outgoing mails and performed other job-related duties as assigned.

Little Sisters of the Poor, Saint Paul MN Trained Medication Assistant (11/06/2012 to 10/05/2014)

●As a Certified Medication aide, dispensed oral, inhalation and topical medications to residents.

●Recorded medications and dosage given for the day in the nurse's medication administration record (MAR) chart.

HealthEast & Bethesda Hospital

Electronic Health Record Clerk (10/04/2008 to 11/05/2012)

●Transferred current and historical patient information from a paper chart into the electronic medical record (EMR) system.

●Performed data entry into the EMR system using both scanned entry and direct keyboard entry.

●Prepared, scanned, quality controlled and indexed of medical record documents.

●Maintained daily workflow, ensured records are processed in a timely and efficient manner and are of the highest possible quality for end user viewing.

●Prepared medical record documents for scanning into the electronic document imaging system. Examined each page and verified patient identification is on each page front and back.

●Answered department telephone calls in a timely and courteous manner, provided good customer service with clear and accurate information.

●Collected and distributed incoming clinic mails to appropriate teams or individuals.

●Maintained patient medical records to ensure availability of appropriate records on a timely basis.

●Researched, duplicated medical records, and followed established guidelines to correct the medical records. Worked with internal and external customers to ensure accurate and efficient medical record management processes. Entered provider dictations in the appropriate system, verifying with clinician for final note.

●Participated in the development and achievement of unit goals (i.e., safety, cost, quality, satisfaction, and engagement).

Cerenity Care Center, St. Paul, MN

Nursing Assistant/Trained Medication Aide (07/15/2006 to 10/03/2008)

●Collected patient data including vital signs, weights, intake, and output.

●Administered oral medications and treatments to patients.

●Maintained medication records to ensure accurate dispensing of medications.

●Prepared and set up special functions. Put up stocks and maintained inventories.

USBancorp, Minneapolis, MN

Account Specialist III (10/31/1999 to 07/14/2006)

●Processed consumer account maintenance applications for checking, savings, and certificate of deposits.

●Processed reversals or refunds from customer accounts overdrafts when needed.

●Updated customer profiles by changing their maiden names, addresses, work, and home telephone numbers and any related customer personal information, when requested.

●Indexed documents and performed data entry.

●Reviewed credit documents for completion, using image-indexing application.

●Identified and labeled each document and routed to ACAPS Work Que.

●Identified and verified different types of supporting documentation, including property reports, insurance, purchase agreements and income verification used for credit applications.

●Used Image and ACAPS application to determine credit approvals and application.

Twin City Federal National Bank, Minneapolis, MN

ATM Deposit Processor (June 1999 to October 1999)

●Counted and opened envelops and assembled checks that were deposited by customers from ATM machines.

●Entered manual deposit information onto the Bank’s computer systems.

Unipac Service Corporation, St. Paul, MN

Payment Processor January 1998 to October 1999)

●Used OPEX 5.0 and other machines to open and sort loan correspondence.

●Ensured student loan numbers are accurately matched with the correct names and applied payments to customer's accounts.

●Operated NCR 7780 encoding equipment to prepare bank deposits.

●Performed researching data and balancing accounts to accurately post payments or to correct any imbalances.

●Sorted and distributed paper and mail to employees. Assembled files and performed data entry.

Education:

Bachelor of Science in Nursing Graduated November 1994

Our Lady of Fatima University, Manila, Philippines

Nursing Assistant Graduated July 2006

Inver Hills Community College, Inver Grove Heights, MN

Trained Medication Aide Graduated December 2007

Saint Paul Technical College, St. Paul, MN

American Heart Association (BLS) for the Health Care Provider Completed August 2006 Minnesota Medical Training Services

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