Customer Service Manager
Resume:
TIFFANY
PRICE
***************@*****.***
Laurel, MD 20708
Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management. PROFESSIONAL SUMMARY
Food Lion - Assistant Customer Service Manager
Laurel, MD • 11/2022 - Current
Royal Farms - Assistant Store Manager
Laurel, MD • 05/2022 - 11/2022
Wendys - Assistant manager
Greenbelt, MD • 02/2020 - 05/2022
WORK HISTORY
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Conducted training and mentored team members to promote productivity and commitment to friendly service.
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Responded to customer calls to answer questions about products and services.
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Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
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Established team priorities, maintained schedules and monitored performance.
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Maintained positive customer relationships by responding quickly to customer service inquiries.
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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
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Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
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Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
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Helped with planning schedules and delegating assignments to meet coverage and service demands.
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Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
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Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
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• Offered hands-on assistance to customers, assessing needs and SKILLS
• Multitasking and Organization
• Customer Relations
• Cash Drawer Operations
• Managing Orders and Deliveries
Employee Training and
Supervision
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• Collaboration and Teamwork
• ServSafe Certified
• Report Preparation and Analysis
• Team Development
• Customer Feedback
Rockdale County High School
Conyers, Ga • 05/2019
High School Diploma
GPA: 3.2
EDUCATION
• Member of Mu Alpha Theta
Amazon - Warehouse Associate
11/2021 - 01/2022
PICS - Inventory Specialist
07/2019 - 01/2020
Wendys - Crew Member
09/2018 - 06/2019
maintaining current knowledge of consumer preferences.
• Worked safely around moving machinery.
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
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Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
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• Consistently lifted materials weighing as much as 50 pounds. Counting for different locations and stores such as Publix, Lowe's, Napa, Pet Smart, Dunham's, etc.
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• Completed physical inventory counts each month.
• Performed data entry and completed proper paperwork. Provided excellent customer service by greeting customers and meeting quality expectations.
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• Took orders, prepared meals and collected payments. Prepared products following restaurant, health, and safety standards and procedures.
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• Worked front counter, drive-thru and other areas. Kept food preparation area, equipment and utensils clean and sanitary.
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Endorsed products by making recommendations and promoting specials, increasing daily sales by 10%
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