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Customer Service Social Media

Location:
Delaplane, VA
Salary:
100000
Posted:
November 26, 2023

Contact this candidate

Resume:

Pushyami Bandi

Brand Marketing And Strategy

Contact

Address

US, 23831

Phone

513-***-****

E-mail

ad1gsq@r.postjobfree.com

WWW

https://bold.pro/my/pushyami-bandi-231*********/623

Skills

Marketing and advertising

Administrative support

Data analysis

Project support

Operations support

Adobe Creative Cloud

Business correspondence

Social Media Management

Performance Optimization

Analytics and SEO

Strategic planning

University of Massachusetts-Boston, obtained an MBA in International Marketing and Strategic Management. I am a driven leader with strong team-building, customer service, and supervision abilities. possess expertise in customer service and performance monitoring, as well as experience implementing constructive changes to promote business success. I am dependable, effective, and knowledgeable in a variety of work-related areas, such as strategic planning, marketing, and data-driven methodologies. I am also knowledgeable about problem-solving, engaging customers, and retaining sales.

Work History

2023-05 - 2023-08

Product Marketing Intern and Tech Sales

Kellton Tech, Reston, VA

Helped with planning and hosting of marketing events.

Practiced search engine optimization to maximize efforts in creating brand awareness.

I collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.

Tracked key performance indicators to measure success of campaigns.

Developed and implemented a new social media strategy that increased follower engagement by 27%.

Used Salesforce to manage leads and track customer interactions.

2019-03 - 2022-03

Head of Marketing and Delivery

Adonmo, Hyderabad, IN

Customer Engagement: Developed customer engagement and increased foot traffic through managed branding campaigns and event marketing initiatives in print, video, web, and social media for all Indian startups and emerging brands.

International Brand Launches: Ventured into launching international brands like Ikea and Bumble into the Indian market.

Campaign Development: Developed unique campaigns for brand introduction and brand awareness, such as the Ikea Hyderabad campaign, which received a tremendous response.

Eco-Friendly Marketing: Made marketing more eco-friendly by using less paper and water, and avoiding traffic diversions.

Market Awareness: Increased market awareness and penetration through the development of creative collateral.

Competitive Analysis: Analyzed ratings and features of competitors to evaluate the effectiveness of marketing strategies.

Branding and Product Strategy: Designed innovative branding and product strategies.

Sales Boost: Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Sales Team Development: Trained and developed new sales team associates in products, selling techniques, and company procedures.

Sales and Inventory Management: Maintained records related to sales, returns, and inventory availability.

Product Development and Sales: Developed, marketed, and sold a full range of products and support services. Increased sales by offering advice on purchases and promoting additional products. Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Event Marketing and Brand Promotion: Contributed to event marketing, sales, and brand promotion.

Marketing Communications: Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.

Marketing Program Execution:Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and elevated sales numbers.

Industry Partnerships and Promotion: Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.

Key Factors

Expertise in customer engagement, branding, marketing communications, and sales

Proven track record of success in launching and promoting new brands in the Indian market

Ability to develop and execute innovative marketing campaigns

Commitment to sustainability and eco-friendly practices

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

2016-08 - 2018-12

Media and Sales Manager

Arka, Hyderabad, IN

Arka Media Works is an Indian film production and a transmedia company that has produced pan-Indian blockbusters like Bahubali, which had a global gross of $15 Billion.

Developed and implemented successful business strategies after researching and analyzing the behavior of competitors.

Managed the order cycle to improve client satisfaction, business sustainability, and growth.

Initiated partnership agreements, raised money to cover production costs, and helped sponsored brands with branding and placement.

Monitored consumer purchasing trends, market conditions, and competitor activity to adjust strategies and hit sales goals.

Worked with factories to design and select products for film merchandising, and fostered good working relationships with foreign suppliers.

Delivered engaging sales presentations to potential customers, simplifying technical information to highlight features and increase the clientele.

Built strategic relationships with significant suppliers and clients to support successful business initiatives.

Proactively managed sales strategies and improved sales training, resulting in increased sales and profits.

Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Established and cultivated strong business relationships with new or existing customers.

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services..

2014-10 - 2016-06

Ads Analyst

Facebook, Hyderabad, IN

Successfully transitioned a complex process from overseas to Hyderabad, India, as a member of the pilot batch.

Demonstrated strong teamwork and leadership skills in building and maintaining positive working relationships.

Ensured quality and compliance by reviewing and approving ads before they went live.

Learned quickly and adapted to new processes, playing a key role in the success of the transition.

Achieved outstanding customer service ratings by working diligently to meet deadlines and deliver high-quality results.

Developed actionable roadmaps to improve workflows and processes, and dashboards to track productivity and expedite issue resolution.

Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Validated results and performed quality assurance to assess data accuracy.

Identified clear connections between policies and business results, helping to eliminate confusion and help employees achieve goals.

2013-09 - 2014-10

Ad Operations Analyst

HCL, HCL Technologies Limited

Demonstrated strong teamwork and leadership skills in building and maintaining positive working relationships.

Achieved outstanding customer service ratings by working diligently to meet deadlines and deliver high-quality results.

Developed actionable roadmaps to improve workflows and processes and dashboards to track productivity and expedite issue resolution.

Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Validated results and performed quality assurance to assess data accuracy.

Identified clear connections between policies and business results, helping to eliminate confusion and help employees achieve goals.

Process improvement and transition: Successfully transitioned a complex process from overseas, developed roadmaps to improve workflows, and performed system analysis, documentation, testing, and implementation.

Teamwork and leadership: Demonstrated strong teamwork and leadership skills, and built positive working relationships.

Customer service and quality excellence: Achieved outstanding customer service ratings, and performed quality assurance to assess data accuracy.

Communication and problem-solving: Identified clear connections between policies and business results, and helped employees achieve goals.

Education

2008-07 - 2011-06

BBA

SITAM - India

2011-09 - 2013-05

MBA: Sales And Marketing

PSGIM - India

2022-09 - 2023-05

MBA: International Business Management

University of Massachusetts - Boston, MA

Certifications

“OMCA™ Certification for Digital Marketers

Business Ethics for Managers and Leaders

Pricing Strategy: Value-Based Pricing

Querying Microsoft SQL Server 2022

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