RÉSUMÉ

Name: CHAU NGUYEN (Ms.)

EXPERIENCE & SKILLS SUMMARY

● 19 years of experience in the ICT industry.

o 8 years of experience in business analysis for software and system solutions. o 9 years of experience in software testing for web applications, windows applications, and networking products.

o 2 years of experience in software quality assurance and software engineering process improvement.

● 3 years of experience in training (2018-2020), including English, business analysis, and design thinking.

● Solid knowledge and experience in agile business analysis, software development life cycle, software testing process, and process improvement.

● Solid problem solving, analytical, and system thinking skills.

● Ability to comprehend customers’ business needs, elicit and analyze requirements, and document requirements specifications.

● Solid knowledge and experience in Agile software development process.

● Good verbal and written communication skills in English (IELTS 7.0, BULATS 81).

● Overseas working experiences:

o 2012 (3 months): on-site training and working in Avaya’s Ottawa lab, Canada. o 2008 (5 months): on-site training and working in Nortel’s Long Island lab, the USA. o 2005-2007 (16 months): on-site training and working in Nortel’s Galway lab, Ireland. CORE QUALIFICATIONS

● Have a great passion for doing the business analysis job.

● Have strong communication, collaboration, and facilitation skills.

● Be good at understanding client and user needs, eliciting requirements, and facilitating the design and implementation of solutions for better user experience.

● Be both big picture and detail oriented.

● Be a self-starter and team player.

● Be good at coaching and training people to understand and apply fundamental principles of business analysis, design thinking, and English learning.

● Enjoy learning and sharing knowledge.

PERSONAL INFORMATION

● Phone (1-916-***-****

● Email ad1gso@r.postjobfree.com

● Skype nvbchau

EDUCATION

● 2002 – 2003

Master of Science Degree in Information Systems Development HAN University, Arnhem, Netherlands

● 1996 – 2001

Bachelor’s Degree in Foreign Trade

Faculty of Commerce, Marketing and Tourism

University of Economics, Ho Chi Minh City, Vietnam CAREER PROFILE

● Mar 2021 – Nov 2023 NAB (National Australia Bank) Vietnam Senior Technical Business Analyst

● Dec 2020 – Feb 2021 EPAM Systems

Senior Business Analyst

● Sep 2016 – Nov 2020 DXC Technology Vietnam

Senior Professional Business Analyst; English Trainer; Design Thinking Facilitator

● Jan 2015 – Sep 2016 TMA Solutions Vietnam

Senior Business Analyst

● Jul 2004 - Dec 2014 TMA Solutions Vietnam

Senior Process Improvement Engineer; Senior Quality Assurance Engineer; Project Quality Assurance Prime, Senior Quality Control Engineer, Consultant

● Apr 2004 – Jun 2004 Vietnam National University – Centre for International Education

(CIE), American University Cooperation Programs

Teaching Assistant

● Nov 2003 - Mar 2004 Paragon Solutions Vietnam

Software Quality Assurance Engineer

● Sep 2001 - Jun 2002 Unilever Vietnam

Assistant for Human Resources Department and Purchasing Department

TECHNICAL SKILLS

● Business analysis skills:

o Investigate and comprehend customers’ business needs. o Elicit and analyze business and stakeholders’ requirements. o Work with product owners to prioritize requirements and manage product backlogs. o Document requirements specifications and user guides. o Support development teams in solution development, testing, and delivery. o Perform product increment demonstrations and user acceptance testing.

● Software quality assurance skills:

o Have solid knowledge about and experience in software quality assurance and process improvement.

● Software testing skills:

o Have solid knowledge about product verification in black-box testing. o Analyze requirements to develop test plans and define test cases. o Set up testing systems and environments.

o Execute test cases, perform testing, and report bugs and issues. o Report testing results and product quality trends.

● Software development process standards and methodologies: o Have solid knowledge and experience in CMMi, ISO, Waterfall, Incremental Development, and Agile.

● DBMS tools:

o Have basic knowledge and experience in setting up testing environments and working with Microsoft SQL Server, Microsoft ODBC, Microsoft Access, DataDirect ODBC, MySQL, Oracle, Sybase, and IBM DB2.

● Bug Tracking Tools: Citrix Clarity, IBM ClearQuest, Atlassian JIRA. RELEVANT PROJECTS

PROJECTS TECHNOLOGIES

Mitsubishi Estate Japan – Smart Home

(Dec 2020 – Feb 2021)

MEJ-Mitsubishi Estate Co., Ltd. is a leading real estate developer in Japan, and covers businesses ranging from development to leasing and property management. The Mitsubishi Estate Group operates under a policy of maintaining ownership of the majority of the properties that it has developed.

The project is about development of the creative Smart Home solutions for the property owners. The project consists of 3 streams, managed by 3 Scrum teams. One stream is about the development of an Android mobile application for Smart Home, one is about the enhancement of an iOS mobile application for Smart Home, and the other is about the creation of a Web Portal for management of the Smart Home features along with the backend development work.

Role: Senior Business Analyst

Responsibilities:

● Investigate and comprehend the customer’s

business needs.

● Analyze current systems and conduct business and technical studies.

● Elicit and analyze business and stakeholder

requirements.

● Document requirements specifications and transfer to development teams.

● Support implementation teams in solution design, development, testing, and delivery.

● Support User Acceptance Testing.

Internet of Things (IoT)

Microservices

Java

Azure

PostgreSQL

RESTful APIs

Strapi CMS

LCM Maternity Services Data Set 2.0

(Oct 2018 – Oct 2020)

Maternity Services Data Set (MSDS) is a patient-level data set that captures key information at each stage of the maternity care pathway including mother’s demographics, booking appointments, admissions and readmissions, screening tests, labor and delivery along with baby’s demographics, admissions, diagnosis and screening tests.

As a secondary uses data set it re-uses clinical and operational data for purposes other than direct patient care. It defines the data items, definitions, and associated value sets extracted or derived from local information systems and sent to National Health Service (NHS) Digital for analysis purposes. Role: Senior Professional Business Analyst

Responsibilities:

● Investigate and comprehend the customer’s

business needs.

● Analyze current systems and conduct business and technical studies.

● Elicit and analyze business and stakeholder

requirements.

● Document requirements specifications and transfer to development teams.

● Support implementation teams in solution design, development, testing, and delivery.

● Perform User Acceptance Testing.

Angular

Ionic

Electron

TypeScript

SQLite

RESTful APIs

Amazon Web Services

LORENZO CommunityAide

(Aug 2017 – Oct 2020)

LORENZO is an integrated electronic patient record (EPR) solution that supports clinicians and other care providers in recording and managing activities that need to be performed to deliver patient care. LORENZO helps clinicians make better decisions along the care pathway and across care settings by providing a real-time patient record that integrates ancillary clinical systems. Among the full range of LORENZO EPR solutions, LORENZO Care Plans provide the ability to create and maintain a plan of care, individual to the patient, that allows the care details to be recorded, monitored, and measured against expected outcomes.

LORENZO CommunityAide is a store-forward solution that allows the care providers to access and process patient records and care plans electronically when they are working with patients in the community without an access to an online capacity.

Role: Senior Professional Business Analyst

Responsibilities:

● Investigate and comprehend the customer’s

business needs.

Angular

Ionic

Electron

TypeScript

SQLite

RESTful APIs

Amazon Web Services

● Analyze current systems and conduct business and technical studies.

● Elicit and analyze business and stakeholder

requirements.

● Document requirements specifications and transfer to development teams.

● Support implementation teams in solution design, development, testing, and delivery.

● Perform User Acceptance Testing.

LORENZO Community Maternity

(Sep 2016 – Oct 2020)

LORENZO is an integrated electronic patient record (EPR) solution that supports clinicians and other care providers in recording and managing activities that need to be performed to deliver patient care. LORENZO helps clinicians make better decisions along the care pathway and across care settings by providing a real-time patient record that integrates ancillary clinical systems. Among the full range of LORENZO EPR solutions, LORENZO Maternity provides a comprehensive solution, supporting all stages of pregnancy from initial booking, through antenatal and intrapartum periods, to postnatal care. LORENZO Community Maternity is a store-forward solution that allows the midwives to access and process maternity records electronically when they are working with pregnant women in the community without access to an online capacity. Role: Senior Professional Business Analyst

Responsibilities:

● Investigate and comprehend the customer’s

business needs.

● Analyze current systems and conduct business and technical studies.

● Elicit and analyze business and stakeholder

requirements.

● Document requirements specifications and transfer to development teams.

● Support implementation teams in solution design, development, testing, and delivery.

● Perform User Acceptance Testing.

Angular

Ionic

Electron

TypeScript

SQLite

RESTful APIs

Amazon Web Services

Sherpa

(Sep 2015 – Jun 2016)

Sherpa is an integrated web platform that combines all the tools that shift-based teams need to manage and make their daily work life more effectively.

Sherpa system manages the whole employment lifecycle from recruitment, onboarding, training, communications, document management, resources planning, and time and attendance management in one powerful, seamlessly integrated platform. Sherpa puts people in control of their work lives and provides real time visibility and control across entire workforces.

Web

.Net

C#

Entity Framework

Web API

MS SQL

Azure

ESB

Angular JS

Role: Senior Business Analyst

Responsibilities:

● Investigate and comprehend the customer’s

business needs.

● Analyze current systems and conduct business and technical studies.

● Elicit and analyze business and stakeholder

requirements.

● Document requirements specifications and transfer to development teams.

● Support implementation teams in solution design, development, testing, and delivery.

● Perform User Acceptance Testing.

UC Apps

(Dec 2011 – Dec 2014)

UC Apps is a project working with Avaya’s Agile

Communication Environment (ACE) product. Avaya’s ACE is an open software platform for building multi-vendor Unified Communications (UC) and Communications

Enabled Business Process (CEBP) applications. The

project focuses on the new capabilities and enhancements to the overall Avaya ACE solutions.

Role: Consultant/Senior Quality Control Engineer

Responsibilities:

● Investigate software requirements and specifications to develop, enhance, and maintain test plans and

test cases.

● Set up testing systems/environment and perform

testing.

● Support development teams to perform new feature testing, verify defects, and provide inputs for

product development.

● Develop, enhance, and maintain test plans.

● Develop, review, and provide feedback for product documents (design, test plan, user guide, technical document, etc.).

● Report testing results and trends of product quality.

Windows

VoIP

H323, SIP

MS Lync 2010, 2013

SBC (Session Border

Controller)

IBM ClearQuest,

Atlassian JIRA

MA Self Service

(Dec 2005 – Nov 2011)

MA Self Service is a project working with Nortel’s proprietary products comprising hardware and software to create a call and web-based processing environment. These systems integrate the call processing environment with speech, telephony, data communications, and

transaction processing functions. The platform is based on the Nortel Networks Telephony Media Server (TMS) which provides high phone port densities and increased user flexibility and extensibility. Self Service can connect with telephone switches such as the M1, CS1000, DMS1000, MCS5100, etc.

Windows, Solaris

IVR (Interactive Voice

Response)

VXML, CCXML

MS SQL, MS ODBC,

MS Access, Oracle,

Sybase, IBM DB2,

MySQL, DataDirect

ODBC

Role: Consultant/Senior Quality Control Engineer

Responsibilities:

● Investigate software requirements and specifications to develop, enhance, and maintain test plans and

test cases.

● Set up testing systems/environment and perform

testing.

● Support development team to perform new feature

testing, verify defects, and provide inputs for

product development.

● Develop, enhance, and maintain test plans.

● Develop, review, and provide feedback for product documents (design, test plan, user guide, technical document, etc.).

● Report testing results and trends of product quality.

Citrix Clarify, IBM

ClearQuest, Atlassian

JIRA

COURSES/WORKSHOPS ATTENDED

Year Title Organized By

2020

Business Analyst Sharing Talk

* Joined as a speaker

University of Science Ho Chi

Minh City – Faculty of

Information Technology

2019 VUS TESOL Conference 2019

VUS (Vietnam-USA Society

English Centers)

2019

Business Analyst Sharing Talk

* Joined as a speaker

University of Science Ho Chi

Minh City – Faculty of

Information Technology

2019

Design Thinking Facilitator

* Issued with Design Thinking Facilitator training certification

DXC Technology

2019 Design Thinking Foundation DXC Technology

2018

CMMI 2.0 Conference & Automation in Quality

Management

FPT Software

* Speaker: Kamlesh Kothari

(Consulting Partner, QAI Global)

2018 Event: Google Cloud On Board Vietnam The Google Cloud Team 2016

Seminar: “How to become a professional

business analyst”

TMA Solutions

* Speaker: Mr. Bernie Walden

(Senior Business Analyst, CBAP,

Certified IIBA Endorsed

Education Provider)

2016

Leadership and Management special training

program:

- Leadership and management mindset

- Presentation

- Project management overview

- Problem solving, decision making, and conflict

resolution

- Customer communication

TMA Solutions

- People management

- Agile/Scrum

- Risk management

- Tools in Practice (Jira & Redmine)

2015

Business Analysis special training program:

- BABOK version 2

- Agile

- Collaborative Visualization

* Issued with 24 hours of professional

development training certification

TMA Solutions

* Trainer: Mr. Bernie Walden

(Senior Business Analyst, CBAP,

Certified IIBA Endorsed

Education Provider)

2015

Seminar: “Business analysis tasks – concerns

and suggestive resolutions”

TMA Solutions

2013

ISTQB (International Software Testing

Qualifications Board) training program

TMA Solutions

2011 Test Automation Principles TMA Solutions

2009

Seminar: “Wireless and Mobile communication:

an evolution FMC-UMA application”

TMA Solutions

* Speaker: Professor Minh Bui

(teaching wireless networking in

France & Vietnam)

2008 Problem Solving Skills

TMA Solutions & INNMA

(Innovatively Manage the world)

2008 People Management training program TMA Solutions 2005 Management and Leadership Skills

TMA Solutions & First Corporate

Training

2005

Workshop: “Human Resource for Quality

Management in Vietnam”

VAPEC (Vietnam Asia Pacific

Economic Center)

2005 CMMi (Capability Maturity Model Integration)

TMA Solutions & QAI (Quality

Assurance Institute) India

2005

Seminar: “Software Development Project

Management”

VINASA (Vietnam Software

Association) & FASID

(Foundation for Advanced

Studies on International

Development - Japan)

* Speaker: Takashi Nakamura

Ph.D

2004 ISO Internal Audit

TMA Solutions & MICC

(Management and Investment

Consulting Corporation)

2004 ISO Awareness Training

TMA Solutions & MICC

(Management and Investment

Consulting Corporation)

2004 Six Thinking Hats Paragon Solutions Vietnam

2003 Assertiveness Skills Paragon Solutions Vietnam

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