ADIL ALABDELY

ad1gsm@r.postjobfree.com 585-***-****

West Henrietta 14586 LinkedIn

Trailblazer Account

PROFESSIONAL SUMMARY

Dynamic and results-driven Salesforce Developer with over 2 years of experience evaluating company processes and meticulously crafting CRM workflows. Proficient in Apex, Lightning Web Components (LWC), and Triggers, adept at tailoring applications to meet diverse business requirements. Adept at preparing comprehensive technical documentation, offering robust support to fellow developers, and rigorously testing applications. I am known for creative problem-solving within cross-functional teams, leveraging a solid technical understanding and time management skills, particularly in Agile environments. I possess a keen eye for CRM workflow development. I am a dedicated and passionate professional, equipped with solid organizational skills, and committed to driving the team toward achieving and exceeding company goals.

PROFESSIONAL SKILLS

• Apex Classes

• Apex Triggers

• Apex Test Class

• Lightning Web Components

• Visualforce Pages

• SOQL

• SOSL

• Salesforce Object Model

• Reports

• Salesforce Inspector

• Data Loader

• Workbench

• Salesforce Automation

• Process Builder

• Workflow Rules

• Approval Processes

• Salesforce DX

• Dashboards

• Lightning Framework

• JavaScript

• HTML5

• CSS3

• RESTful API Integration

• Data Migration Tools

• Lightning Design System

• Salesforce Connect

• Salesforce Security Model

PROFESSIONAL EXPERIENCE

Salesforce Developer

CarGurus New York, NY Jan 2022-Current

Implemented custom business logic, integrated RESTful APIs, and optimized data management in Salesforce, resulting in a 40% reduction in processing time and a 20% increase in user engagement.

• Implemented custom business logic and optimized data management, reducing processing time by 40%, enhancing system efficiency, and streamlining critical workflows.

• Ensured the reliability and stability of the Salesforce codebase by writing comprehensive unit tests and leveraging Salesforce's Apex testing framework, resulting in a robust and error-free application environment.

• Seamlessly integrated external systems through RESTful API integrations, bolstering data visibility and promoting efficient communication between Salesforce and other platforms, significantly increasing overall organizational productivity.

• Spearheaded the design and implementation of custom Reports and Dashboards, empowering stakeholders with actionable insights into key business metrics, facilitating informed decision-making, and contributing to a substantial boost in sales revenue.

• Developed Lightning Web Components and optimized user experience within Salesforce, resulting in a remarkable 20% increase in user engagement, highlighting a strong focus on user-centric design and enhanced platform usability. Salesforce Administrator

CarMax Rochester, NY Jul 2021-Jan 2022

Managed 200+ user accounts, profiles, and permission sets, facilitating efficient data import/export and ensuring 98% data accuracy. Developed 30+ automated workflow rules and validation processes, generating 50+ reports and dashboards for real-time data analysis, enabling informed decision-making across diverse teams.

• Collaborated closely with cross-functional teams to identify and implement innovative solutions leveraging Salesforce, contributing to optimizing sales and marketing strategies and driving substantial improvements in customer relationship management and overall business performance.

• Generated insightful reports and intuitive dashboards, delivering real-time data analysis and comprehensive insights to multiple teams across the organization, facilitating informed decision-making and strategic planning initiatives.

• Spearheaded the automation of critical business processes by developing and maintaining advanced workflow rules, process builder flows, and validation rules, significantly increasing overall operational efficiency.

• Implemented robust data management strategies, including data import, export, and cleansing, resulting in improved data quality and enhanced data integrity for efficient decision-making processes.

• Demonstrated proficiency in managing user accounts, profiles, and permission sets, ensuring streamlined access control and security management within the Salesforce platform.

Sales Consultant

CarMax New York, NY Jan 2017-Jun 2021

Utilized consultative sales techniques to understand customer needs and increase overall revenue by 20% through effective salesmanship and exceptional negotiation skills. Maintained prompt customer responsiveness, achieving a 15% reduction in response time through efficiently handling email and voice message inquiries.

• Cultivated a dynamic sales environment by integrating a sense of urgency into daily operations, optimizing customer engagement, and ensuring timely and efficient resolution of their needs, resulting in improved customer retention and loyalty.

• Drove sales targets through a combination of effective salesmanship and adept negotiation skills, consistently exceeding revenue goals and contributing to the sustained financial success of the organization.

• Spearheaded a remarkable 20% growth in overall revenue by skillfully navigating monthly budget constraints, employing strategic sales tactics, and fostering enduring client relationships.

• Demonstrated exceptional responsiveness in addressing customer inquiries and requests via email and voice messages, fostering a reputation for prompt and reliable service delivery.

• Leveraged consultative sales techniques to discern diverse customer needs and offer tailored recommendations, significantly increasing customer satisfaction and repeat business. EDUCATION AND TRAINING

Bachelor of English Literature:

Almustansiriya University Baghdad, Iraq

06/01 2000_06/01/2004

SALESFORCE CERTIFICATIONS

• Salesforce Certified Administrator

• Salesforce Certified Platform Developer I

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