Bukola Comfort Nwaolicha

Ibadan, Oyo, Nigeria ad1gs4@r.postjobfree.com 080********

SUMMARY _

Client-focused business manager offering diverse experience in customer service, business management and project coordination, quickly builds relationship with both new clients and business audiences. Quick learning with excellence multitasking skills and mastery of new technology, including excellent proficiency in software. Commended for innovation and creative problem-solving to address business challenges.

EXPERIENCE _

Customer service officer. May 2023- September 2023 Ibadan, Nigeria Rosebud school

• Attend to enquiries and feedback

• Keep customer data files

• Receive complaint and sort solution

• Represent the organisation at seminars and event Business Manager February 2015 - October 2018 Ibadan, Nigeria EFT Prints

• Communicate with customers and vendors positively with particular attention to problem resolution

• Oversaw all office operations for organisation by processing vital documentation, obtaining insurance verification and authorisation for service. Branch Sales Manager. June 2013 - February 2015 Ibadan,Nigeria Idea Konsult

• Mentain friendly and professional customer interactions

• Boosted branch sales by developing and deepening Customer loyalty through incentives programmes

• Gathering and reviewing customer feedback to improve operations Call Centre Agent. January 2011- September 2014 Ibadan, Nigeria Airtel Telecommunications

• Resolves customer complaints and address emergency request and need.

• Reasons to customers request for products, services and information. Class Teacher. October 2010- November 2011 Ibadan, Nigeria TL Oyesina model College

• Provided Warm, supportive environment for developing academic, social, and emotional Growth.

• Prepared materials for lessons, assignments and assessment and evaluated, corrected and graded students performance to identify gaps in skills,knowledge and set realistic goal. Customer service officer. October 2008 - August 2009 Ibadan, Nigeria Guarantee Trust bank

• Responded to customers’ needs for product, services and company information.

• Resolved product or service problems by clarifying customers’ complaint, determining cause of problem and selecting best solution to solve problem.

• Maintained cautious and friendly atmosphere to guest to increase overall customers’ satisfaction and customers’ service standard.

Sales Manager. February 2007- November 2008 Ibadan, Nigeria Surge international company Ltd

• Educated customers about products, features and benefit to aid in selecting best option for each individual needs.

• Engage with customers to effectively build rapport and lasting relationship.

• Providing timely and effective resolutions to problems securing clients and ensuring satisfaction.

EDUCATION _

Bachelor in science Economics

Lead City university, Oyo state Ibadan Nigeria 2008 -3.66 GPA Senior secondary school

St. Johns College, Jos Plateau state Nigeria 2001 - 9 credit score Awarded 6years in college Certificate

CERTIFICATION _

National youth service Corp ( NYSC)

National youth service commission. 2010

Certified and standardised by the Nigeria government SKILLS _

Microsoft word

Microsoft Excel

Power point

Contract negotiation, sales management, customer satisfaction, lead communications and prospective

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