Customer Service Appointment Setter
Resume:
Serenity Swafford
ad1grg@r.postjobfree.com
Education
Elkins High School 2020
Professional Experience
Target Missouri City, TX 2022
Provided exceptional customer service in a fast-paced retail environment
Assisted customers with product inquires, returns, exchanges, and ensuring a positive shopping experience
Resolved customer complaints and concerns
Consistently met or exceeded sales targets, contributing to the overall success of the store
Utilized point-of-sale systems and inventory management software to process transactions and maintain accurate records.
Appointment Setter, Teladoc Health Houston TX 2021
Demonstrated exceptional communication and interpersonal skills as an appointment setter for Teladoc Health.
Efficiently handled incoming calls and scheduled appointments while maintaining a high level of professionalism and adherence to HIPAA regulations.
Successfully completed HIPAA verification training, ensuring the confidentiality and security of patients' personal health information.
Provided a high level of customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all callers.
Collaborated with a diverse team to achieve performance targets and meet or exceed set objectives.
Effectively utilized remote work tools and technologies to manage appointments and maintain accurate records.
Event Assistant, Talove Events Missouri City, TX 2020
Assisted in organizing and executing various aspects of wedding planning, ensuring a seamless and memorable experience for clients.
Collaborated with wedding planners to develop and implement event timelines, including vendor coordination, venue setup, and guest management.
Provided on-site support during weddings, managing logistics, coordinating with vendors, and resolving any issues that arose.
Ensured the smooth flow of events by overseeing the setup of decorations, lighting, seating arrangements, and audiovisual equipment.
Interacted with clients and guests in a professional and courteous manner, addressing inquiries and handling last-minute changes with flexibility and efficiency.
Certifications and Expertise
CPR Certified
Microsoft 365 (Word, PowerPoint, and Excel)
Leadership
Team-Oriented
Customer Service
Volunteer experience
Second Mile Mission Center Houston 2018 - 2020
Assisted the elderly and/or the disabled with selecting food items from a food bank along with assisting with the sale of used clothing. Collaborated with other volunteers to streamline the process, allowing all customers to purchase and leave at an accelerated rate in order to save them time.
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