Customer Service Operations Manager
Resume:
***********@*****.***
Lawton, OK **505
Skills
Communication
Leadership
Conflict Resolution
Empathy
Crisis Management
Strong interpersonal skills
Policy Enforcement
Time Management
Resilience
Open mindedness
Stress Management
Analytical
Team Work
Negotiation
Observational
Education And Training
Some College (No Degree):
Applied Behavioral Science
Purdue Global University
West Lafayette, IN
3.77 GPA
Crimminal Justice minor
Alarik Wood
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experience
KJI Medical Services - Assistant Operations Manager - Remote
Summerset, SD
10/2006 - Current
Developed and implemented operational procedures to ensure efficient workflow.
Assisted in the recruitment, training, and evaluation of personnel.
Monitored daily operations for compliance with quality standards and safety regulations.
Conducted regular meetings with staff members to discuss performance issues or concerns.
Delivered vital contribution in levating business growth from zero to $2 million in annual sales.
Assisted in talent acquisition from hiring to onboarding 1099 contractors through critical screening processes.
Recruited qualified candidates to bolster department operations and increase productivity.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Coordinated meetings with vendors and negotiated contract terms.
Texas Department of Crimminal Justice - Prison Officer
Iowa Park, TX
10/2005 - 10/2006
Provided surveillance of inmates in living and recreational areas to ensure safety and security.
Conducted searches for contraband items including drugs, weapons, and other prohibited materials.
Supervised inmate work assignments in order to maintain order and discipline.
Performed daily rounds of cells, dorms, yards, and other areas within the prison facility.
Monitored prisoners during transport from facility to court or other locations.
Maintained records of prisoner activities including incidents, disciplinary actions, grievances, and medical treatments.
Assessed the mental health of inmates through observation and communication with staff members.
Escorted visitors into the prison facility while ensuring that all safety protocols were followed.
Enforced prison policies regarding visitation rights and privileges for prisoners.
Counseled inmates on personal matters related to their incarceration experience.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Supervised offender work assignments and evaluated performance for compliance with standard regulations.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
Performed head counts, checking cells for missing inmates.
Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
Transported inmates to court, doctor appointments and work sites.
U.S. Army Active Duty - Assistant Supervisor - Public Affairs
APOAE SAN FRANSISCO, CA
02/2002 - 02/2005
Proposed or approved modifications to project plans.
Created and managed budgets for travel, training and teambuilding activities.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Established and promoted classified messages on behalf of the First Infantry Division.
Studed objectives, promotional polices or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
Analyzed data to assess performance of different statements, posts or campaigns.
Wrote speeches, press releases, media responses and public service announcements.
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