Gwen Cheatwood

Professional Experience:

Monogram Health January 2023 – April 2023

Enrollment Development Representative (contract)

Conducted outbound calls to prospective patients using scripts to tell them about client services and ask them to opt into our programs, which are provided at no cost to them

Conducted outbound calls to existing patients to gather any needed information and transfer the call to the appropriate team to share the benefits of the program, home care management visits, telehealth meetings, physician office visits, dialysis center tours, group support sessions, and other appointments as needed

Notated and enter data as needed into Salesforce, as required to support all activities of the call

Fielded outbound calls with a positive attitude, building rapport and trust with patients

Fresenius RX October 2021 – December 2022

Customer Service Rep. (contract)

Called patients that were on kidney dialysis

Worked with pharmacy in Tennessee and Florida

Documented information and made sure it was up to date

Made sure they had medication they needed

Caterpillar Financial – Nashville, TN February 2021- July 2021

Customer Support Rep. (Contract Assignment)

Successfully handled credit applications for new customers

Accountable for performing outbound calls to new customer daily

Always provided first class customer service and support

Followed all company polices and produces

Triwest – Nashville, TN September 2015-October 2020

Medical Records Clerk/Customer Service Rep.

(Laid off due to Covid)

Performed outbound to veterans and various doctors daily

Successfully scheduled appointment for veterans

Followed all state and federal guidelines

Always provided the highest level of customer support

Responsible for maintaining confidential files for veterans

Accountable for maintaining a safe and clean work environment

Accent Marketing – Kansas City, MO March 2015-August 2015 / December 2010-March 2013

Engagement Specialist

Accountable for processing new account setup daily

Successfully handle phone payments and Account upgrades

Assisted customers with maintaining personal goals at Weight Watchers and Sprint

Accountable for assisting customers with online account navigation

Responsible for assisting customer regarding Bridgestone/Firestone accounts

Provided overflow service for customer support daily

Handled anywhere from 50-100 inbound/outbound calls daily

Scheduled maintenance appointments and gave quotes for parts

H & R Block – Kansas City, MO February 2014-October 2014

Senior Collections Representative (Seasonal Position)

Assisted clients via phone with payments for EA & tax prep

Researched clients’ accounts to confirm balance due

Accountable for setting up payment arrangements as needed

Followed all state and federal laws

Provided the highest level of customer support

Education:

Cheatham County Central High School

High School Diploma

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