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Customer Service Quality Assurance

Location:
Brookfield, CT, 06804
Posted:
November 26, 2023

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Resume:

Stefania Mingey

** ******* ******

Brookfield, CT 06804

203-***-****

ad1gqg@r.postjobfree.com

WORK

EXPERIENCE: MEMRY CORPORATION

Bethel, CT

November 2019 to Quality Assurance Engineer

Present

Provide training, corporate and manufacturing compliance support to ISO 9001, ISO 13485, cGMP’s, 21CFR Part 820 regulatory requirements.

Review and update quality procedures and work instructions as necessary.

Work with process owners to evaluate areas of risk and update Process Failure Mode and Effects Analysis to reflect changes.

Perform internal and supplier audits related to ISO standards.

Support customer and notified body audits.

Assist with onboard training.

Maintain supplier control requirements.

Complete Corrective and Preventive Actions related to customer and notified body audits. Work with engineers on timely closure of all Corrective and Preventive Actions.

Initiate, review and release engineering change orders.

Manage all aspects of customer change notifications and activities.

Work with engineering, when necessary, to complete customer requests related to product and process.

Review and evaluate customer quality agreements.

December 2009 to Senior Customer Service Representative

November 2019

Provide customer service support by managing and resolving customer issues for company products in a timely and professional manner.

Perform contract review on customer purchase order to ensure accuracy. Collaborate with customers and internal departments to resolve any discrepancies.

Obtain accurate information from various departments relating to shipment dates and proactively communicate with sales managers and customers.

Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.

Communicate with various departments on all product issues and unexpected increases or decreases in demand for products.

Provide support to field sales managers by maintaining strong relationship with their customers, resolving problems and by preparing and distributing required reports.

Aide engineering and sales to complete quotations.

Provide information to accounting related to internal and external audits.

Provide support to purchasing department to review, enter and confirm requisitions as necessary.

LEAPS OF FAITH DISABLED WATER SKI CLUB

CHANNEL ANTENNA

Sandy Hook, CT

September 2009 to Office Manager

December 2009

Responsible for Accounts Payable, Accounts Receivable and Bank Reconciliations.

Collaboration via phone and email correspondence with customers, clients, volunteers, agents, and colleagues related to fund raising and event activities.

SHORE ACCOUNTING SOLUTIONS

Sandy Hook, CT

December 2008 to Bookkeeper

September 2009

Responsible for Payroll, Accounts Receivable, and Accounts Payable for various companies.

Assist management to offer cost saving initiatives.

HEALTH NET

Shelton, CT

December 1998 to Healthcare Analyst

August 2006

Responsible for reporting inpatient utilization and medical review determinations in various breakouts and categories for Medical Management.

Validate medical claims downloaded from the MC400 to ODW/ADW operating systems by running queries in the MC400 and Business Objects.

March 1997 to Risk Fund Accountant

December 1998

Responsible for preparing financial statements and maintaining the general ledger for Independent Practitioner Associates (IPA’s).

Run reports through the JDEdwards software accounting package to assist with reconciliations and audits.

Prepare monthly capitation remittance for third party vendors. Prepare bank reconciliations.

Maintain excel spreadsheets related to financial preparation.

Collaborate with network management and information systems to properly execute contracts.

ASCOM HASLER MAILING SYSTEMS, INC.

Shelton, CT

May 1994 to Staff Accountant

March 1997

Responsible for general ledger, budget analysis, account analysis, bank reconciliations, financial statement preparation, and sales tax preparation for all states.

Assist Executive Management with budget review and reporting on a monthly basis.

Involved with implementation and testing of JDEdwards software accounting package.

Department lead for Accounts Receivable.

Cross-trained in Accounts Receivable and Accounts Payable.

August 1992 to Junior Accountant

May 1994

Responsible for general ledger, budget analysis, account analysis, bank reconciliations, financial statement preparation, and sales tax preparation for all states.

SKILLS: Microsoft 365 (Word, Excel, PowerPoint), QAD (MFG-Pro), CEBOS

EDUCATION: SOUTHERN CONNECTICUT STATE UNIVERSITY

New Haven, CT

Degree: Bachelor of Science

Major: Accounting



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