Dana Lovelady

Tulsa, OK

ad1gq6@r.postjobfree.com

+1-918-***-****

• I have proven experience, operating telephone, switchboard to answer, screen, or for calls, providing information, taking messages, scheduling appointments, receiving payments and record receipts for services, gathering patient demographics, and communicating with supervisors, peers, and subordinates.

• I am highly proficient in appointment, scheduling software, billing software, credit card processing machines, data entry software, data input, scanners, desktop computers, and electronic calendar management software.

Authorized to work in the US for any employer

Work Experience

Executive Assistant to CEO

PAM REHABILITATION HOSPITAL - Tulsa, OK

February 2023 to March 2023

Kept calendar for CEO, took meeting minutes, scheduled meetings, Excel, Microsoft Office, Microsoftword, Outlook programs, data entry, spreadsheets, keeping physicians information updated, credentialing physicians, travel itineraries for CEO, fellowship with peers, keeping calendar of employee appreciation days.

Administrative Assistant

Magellan Midstream Partners, L.P. - Tulsa, OK

June 2022 to October 2022

• Evaluated old files, put documents in ascending order.

• Processed amendments, work orders, agreements, utility permits, payment, correspondence, titles, and abstracts.

• Required goal was to process 25 files daily and average 75 files per day

• Displayed excellent time management with high attention to detail

• Worked effectively as a team member

• Strong attention to detail, customer, service, and listening skills, highly motivated, creative, and flexible

• Excellent computer skills, Microsoft office products

• Possessed effective, planning, organizational, communication, presentation, and interpersonal skills. Gap in Service: February 2020-June 2022 COVID-29 Related/Personal Leave Home - Tulsa, OK

February 2020 to June 2022

Front Office Receptionist

Pediatric Specialist of Tulsa - Tulsa, OK

July 2015 to January 2020

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

• Schedule appointments and maintain and update appointment calendars

• Receive payment and record receipts for services

• Transmit information or documents to customers, using computer, mail, or facsimile machine

• Analyze data to determine answers to questions from customers or members of the public

• Interacting With Computers

• Performing Administrative Activities

• Getting Information

• Communicating with Supervisors, Peers, or Subordinates

• Experience with: Appointment scheduling software, Billing software, Credit card processing machines, Data entry software, Data input scanners, Desktop computers, Electronic calendar management software Legal Secretary

The Robinson Law Firm - Tulsa, OK

July 2014 to November 2014

• Placed and received phone calls.*

• Photocopied documents.

• Drafted and typed office memos.

• Maintained attorney calendars.

• Retained court reporters and interpreters.

• Arranged for delivery of legal correspondence.

• Maintained documents, case files.

• Composed correspondence.

• Coordinated depositions, Scheduled depositions, mediations.

• Transcribed dictated tapes.

Legal Secretary

Tom Lane - Sapulpa, OK

September 2008 to November 2012

• Placed and received phone calls.

• Scheduled appointments.

• Photocopied documents.

• Drafted and typed office memos.

• Maintained attorney calendars.

• Retained court reporters and interpreters.

• Maintained case files.

• Attended depositions.

• Coordinated depositions,Scheduled depositions, mediations.

• Transcribed dictated tapes

• Assisted with trial preparation.

Medical Secretary

Dr. Rohini Rao - Vinita, OK

January 2008 to May 2008

• January 2008-May 2008

• Scheduled appointments.

• Compiled and recorded medical charts, medical histories, correspondence

• Billing software

• Directed calls to appropriate staff.

• Greeted visitors.

• Completed insurance and other claim forms.

• Prepped patients in exam rooms.

• Arranged hospital admissions.

• Registered patients.

• Scheduled and confirmed surgeries

Education

High school diploma

Skills

• Administrative Experience (10+ years)

• Calendar Management (10+ years)

• Microsoft Outlook (10+ years)

• Insurance Verification (10+ years)

• Office Administration (10+ years)

• Medical Office Experience (10+ years)

• Medical Records (10+ years)

• Medical Terminology (10+ years)

• Medical Billing (9 years)

• Medical Coding (6 years)

• Transcription (10+ years)

• Accounting (5 years)

• Patient Care (10+ years)

• Problem-solving (10+ years)

• Flexibility (10+ years)

• Team Work (10+ years)

• Reliability (10+ years)

• CPT Coding (5 years)

• Medical Receptionist

• Data Entry (10+ years)

• HIPAA (10+ years)

• QuickBooks (2 years)

• ICD-9

• Clerical Experience (10+ years)

• Anatomy Knowledge (9 years)

• Experience Administering Injections (1 year)

• Documentation review (10+ years)

• Computer literacy (10+ years)

• Customer service (10+ years)

• Phone etiquette (10+ years)

• ICD-10 (3 years)

• Triage (3 years)

• Epic

• Office Management (10+ years)

• Medical Scheduling (10+ years)

• EMR Systems (10+ years)

• Communication skills

• Multi-line phone systems

• ICD Coding

• Personal Assistant Experience

• Physiology Knowledge

• Accounting software

• Accounts payable

• Oil & gas

• Office experience

• Front desk

• Typing

• Organizational skills

• Computer skills

• Bookkeeping

• Order entry

Assessments

Work style: Reliability — Highly Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

November 2020

Identifying and resolving common customer issues

Full results: Proficient

Work motivation — Proficient

June 2021

Level of motivation and discipline applied toward work Full results: Proficient

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

October 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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