BROOKE LASHAY SIGGERS

ad1gps@r.postjobfree.com

410-***-****

Elkridge, MD

HUMAN RESOURCES & CUSTOMER SERVICE PROFESSIONAL

Motivated and passionate HR Specialist with 8+ years of experience in customer service roles. Expertise in customer satisfaction, shift management, and team building. Dedicated to customer success and process improvement. Team player who functions well independently. Excels in a fast-paced environment, able to meet rapidly changing priorities and goals. Detail-oriented Seeking an entry-level position to utilize my networking, communication, and presentation skills to become a key pillar of the HR department.

SKILLS & EXPERTISE

Business & Operations Management Customer Service Team Building Process Improvement Sales Change Management Strategic Planning & Execution Risk Management Data Entry Service & Product Knowledge Scheduling Troubleshooting Client Relationship Management (CRM) Stocking Cashier Recruiting Compliance Leadership Collaboration Communication (Written, Verbal) Organization Detail Oriented Teamwork Problem Solving Microsoft Office Suite (Word, Excel, PowerPoint)

EDUCATION

High School Diploma Mardela Middle & High School May 2009

Associates in progress (30 credits) Howard Community College May 2024

RELEVANT EXPERIENCE

Onboarding Specialist Talent Acquisition Medstar Health

September 2023

Ensures compliance with standard onboarding practices and procedures.

Maintains HR electronic files and records, assists with Human Resources support activities.

Monitors and reviews all returned employment documents.

Responsible for preparation of new hire paperwork for orientation and entry into HRIS system.

Pre-boarding Coordinator (HR) Kaiser Permanente Remote

September 2022-September 2023

Assist Applicants with initiating drug screenings,backgrounded checks, and employee health where applicable.

Working directly with recruiters and hiring managers to ensure applicants are prepared for their first day of work.

Communicate through email and phone

Complete I9s

***Contract ended

Store Manager f.y.e Hanover, MD June 2021-September 2022

●Implement standard guidelines for daily operations, schedule work shifts, and monitor staff’s daily tasks

●Train new team members to ensure that applicants were qualified to perform their delegated tasks

●Motivate and coach staff and ensure customer needs are being met

●Handles all hiring decisions and processes all onboarding

*** Relocated (commute)

Hybrid Customer Service Representative Credit Plus Salisbury, MD July 2020 - June 2021

●Coordinated with mortgage companies to verify income and employment status for people seeking loans

●Submitted necessary verification materials to employers and documented all actions taken on an order

●Handled emails and phone calls from clients to address their questions and concerns

*** Left for career growth

Retail Sales Consultant AT&T Raleigh, NC February 2019-July 2020

●Supported customers by identifying and evaluating their needs and recommending appropriate products

●Communicated with customers, built relationships with them, and delivered exceptional customer service

●Remained in compliance with store policies and procedures

*** Mall shut down due to COVID/ Relocated to Maryland.

Customer Service Lead Food Lion Raleigh, NC

April 2014- February 2019

●Supervised the front end of the store to ensure efficient operations; trained new employees

●Resolved customer questions and concerns and communicated issues to staff

●Executed cash handling and daily deposits

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