Pharmacy Technician Customer Service
Resume:
Holli Lillie
Lawton, MI *****
**********@*****.***
• Seeking a part-time or full-time job, that will use my excellent clerical, medical and people skills. I learn very quickly, adapt well and work great with others. I hope to help your business grow along with my knowledge.
Willing to relocate to: Three Rivers, MI - Kalamazoo, MI - Paw Paw, MI Authorized to work in the US for any employer
Work Experience
Pharmacy Technician Trainee
Family Fare Pharmacy - Paw Paw, MI
March 2020 to September 2020
Ensure prompt service in the Pharmacy department by assisting customers and operating the cash register. Accept customer and prescription information, including refill authorization, from doctor's offices where permitted by state law. Retrieve the appropriate medication from inventory where permitted by state law. Create prescription labels and put them on prescription containers where permitted by state law. Place medication into prescription containers where permitted by state law. Reconstitute oral liquids where permitted by state law. Combine medication for dispensing to customers where permitted by state law. Input customer and prescription data into the computer system where permitted by law. Complete paperwork related to filling prescriptions. Assisting with maintaining the Pharmacy department by keeping it clean and in order.
Pharmacy Technician Trainee
Rite Aid - Dowagiac, MI
July 2019 to November 2019
Ensure prompt service in the Pharmacy department by assisting customers and operating the cash register. Accept customer and prescription information, including refill authorization, from doctor's offices where permitted by state law. Retrieve the appropriate medication from inventory where permitted by state law. Create prescription labels and put them on prescription containers where permitted by state law. Place medication into prescription containers where permitted by state law. Reconstitute oral liquids where permitted by state law. Combine medication for dispensing to customers where permitted by state law. Input customer and prescription data into the computer system where permitted by law. Complete paperwork related to filling prescriptions. Assisting with maintaining the Pharmacy department by keeping it clean and in order.
Medical Assistant
Asthma Allergy Center PC - Saint Joseph, MI
March 2018 to August 2018
Able to dictate and assist with pt. charts and filing, able to obtain pt. vitals, able to perform testing; prick, intradermal, patch and venom testing and educate why they are done. Able to send in prescriptions and print them off. Able to instruct pt. on how to use Epi-pen, inhalers, nasal sprays, nebulizers, and medications and knowledge of typical dosages. Able to perform spirometry testing. Able to answer phones comfortably and talk to pts. politely. Able to start pt. on allergy injections and correctly administers injections and knows how to reorder serums.
*I also did my externship with this company at their Mishawaka, IN location from Oct. 2017-Dec. 2017. Sales Representative
Unishippers Global Logistics, LLC - Dowagiac, MI
May 2016 to February 2017
Fielded an average of 20-30 customer service calls per day. Recommended and helped customers select merchandise based on their needs. Served as liaison between customers, store personnel and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Cold-called prospective customers to build relationship. Updated database with customer and sales information. Established new customer accounts. Described use and operation of merchandise to customers.
Housekeeper-PRN
Borgess Lee Memorial Hospital - Dowagiac, MI
May 2015 to November 2015
Disinfect all areas of the hospital. Responded to emergency clean ups. Being a PRN I had to learn every area in the hospital, I cleaned the Operating Room for four months which is very detailed cleaning. Disposed of trash and bio hazard waste in appropriate areas. Sweeping, vacuuming and mopping all areas. Hand dusted and wiped clean office furniture, fixtures and window sills. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Cleaned and returned vacant rooms to occupant-ready status. Operated incinerators and trash compactors to dispose of garbage. Stocked toilet tissue and paper towels, as well as other restroom supplies. Informed supervisor when supplies were low. Removed trash and dirty linens from room attendant carts. Cleaned rooms to the satisfaction of all clients.
Kept utility sink rooms in clean, neat and orderly condition. Set up and cleaned banquet and conference rooms. Informed supervisor when supplies were low. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Accomplishments
I had a very big impact with my co-workers and developed a lot of friendships along the way. Education
Certified Medical Assistant in Medical Assisting
Ross Medical Education Center-Granger, Indiana - Granger, IN February 2017 to December 2017
High school diploma or GED
Skills
• Efficient, accurate, and organized. Works very well with others as a team or independently. Able to provide customer satisfaction. Professional and mature. Excellent telephone etiquette. Works well under stress. Strong problem solver & multi-tasker. Time-management skills. Process daily or monthly reports. Pays meticulous attention to detail. Operate computer programs. Microsoft Office proficiency. Excel spreadsheets. Medical terminology.
• Front Office
• Phlebotomy
• CMA
• Vital Signs
• Injections
• EMR
• Patient Care
• Medical Records
• EKG
• Scheduling
• Microsoft Word
• EHR
• Filing
• CPR Certified
• Receptionist
• CPR
• Office Experience
• Front Desk
• Customer Service
• Epic
• Medical office experience
• Pharmacy Technician Experience
• Medical Scheduling
• Computer Skills
• Hospital Experience
• Documentation review
• Typing
Certifications and Licenses
Medical Assistant
Present
Certified Clinical Medical Assistant (CCMA)
CPR Certification
Assessments
Attention to Detail — Proficient
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Nursing Skills: Patient Focus & Orientation — Highly Proficient April 2019
Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients.
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Customer Service — Proficient
December 2019
Identifying and resolving common customer issues.
Full results: Proficient
Electronic Medical Records: Best Practices — Completed November 2019
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Customer Focus & Orientation — Completed
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Medical receptionist skills — Expert
January 2022
Managing physician schedules and maintaining accurate patient records Full results: Expert
Data entry: Attention to detail — Highly Proficient January 2020
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Front desk agent (hotel) — Expert
January 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Scheduling — Highly Proficient
January 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References available upon requests.
Contact this candidate