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Human Resources Customer Service

Location:
Rockford, IL
Posted:
November 26, 2023

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Resume:

DEBBIE SCHMIDT

MACHESNEY PARK, IL

815-***-****

ad1gpk@r.postjobfree.com

PROFESSIONAL SUMMARY

Service-oriented professional with over 25 years of office experience and 10 years of retail experience. Excels at organizing, working well in positive, fast-paced environments, and possesses excellent communication skills while being proficient in Microsoft Word, Excel, Outlook, and PDI Enterprise.

Prioritizes stability in the work environment and has a proven track record of remaining with previous employers for extended durations, demonstrating a commitment to cultivating long-term professional relationships.

SKILLS

HUMAN RESOURCES

Establish and maintain communication with supervisors and store managers to understand their hiring needs and industry trends. Lead full-cycle recruitment, including sourcing, screening, interviewing, verifying references, and evaluating qualifications. Coordinate interviews with hiring managers based on candidate assessments. Maintain a pipeline of qualified candidates and provide recommendations to management. Utilize recruitment software to track positions and conduct background checks. Conduct comprehensive reference checks to validate credentials. Ensure accurate documentation for new employees within a designated region. Provide regular progress reports and collaborate with management to address challenges. Serve as backup for other recruiters and perform additional duties as assigned by the Director of Human Resources.

PRICING

Manage an electronic price book to maintain seamless communication between corporate office and 70+ retail facilities. Identify and troubleshoot pricing and inventory issues in a timely and efficient manner, utilizing exceptional problem-solving skills. Collaborate closely with the IT Manager to ensure optimal functionality of the pricing system and seamless integration with other business systems. Create trade letters and deal sheets for sales team to support sales efforts and strengthen relationships with clients.

CUSTOMER SERVICE

Demonstrated exceptional customer service skills through effective communication both over the phone and in-person to ensure customer satisfaction. Supported all office functions as required by demonstrating strong organizational and multi-tasking abilities. Possess proficient alpha and numeric data entry skills with a high level of accuracy and attention to detail. Fostered positive relationships with retail managers, vendors, store managers, and applicants through consistent and proactive communication.

WORK HISTORY

RECRUITER & OFFICE MANAGER

JEAVONS ENTERPRISES, MACHNESNEY PARK, IL

MARCH 2022- PRESENT

PLACEMENT COORDINATOR

CORPORATE SERVICES, ROCKFORD, IL

AUGUST 2021 – MARCH 2022

PRICE BOOK MANAGER & RECRUITER

ROAD RANGER LLC, ROCKFORD, IL

MARCH 2008 – AUGUST 2021

PRICE BOOK MANAGER

KELLY WILLIAMSON COMPANY, ROCKFORD, IL

JULY 2001 – JANUARY 2008

SALES SECRETARY

COCA-COLA, MACHESNEY PARK, IL

SEPTEMBER 1994 – JULY 2001

PROOF OPERATOR

AMCORE BANK, ROCKFORD, IL

DECEMBER 1991 – SEPTEMBER 1992

EDUCATION

HIGH SCHOOL DIPLOMA

HARLEM HIGH SCHOOL, MACHESNEY PARK, IL

REFERENCES

AVAILABLE UPON REQUEST



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