Sarah Francis

Hamilton, OH

ad1gph@r.postjobfree.com

513-***-****

Authorized to work in the US for any employer

Work Experience-

Delivery Driver

DoorDash - Florence, KY

September 2018 to Present

• Deliver customer orders quickly and efficiently, while maintaining high company and food quality standards.

• Resolve customers issues and assist with any inquiries.

• Operate motor vehicle in a safe and timely manner.

Billing Specialist

Charter Communications - Florence, KY

February 2018 to September 2018

Actively and consistently support all efforts to simplify and enhance the customer experience. Effectively present and discuss Charter products and services. Convey an image of quality, integrity and superior understanding regarding services. Manage customer interactions professionally and efficiently. Effectively address customer questions, complaints and concerns. Remain current and knowledgeable on every aspect of supported product. Facilitate customer issue escalations to local management/support as required. Comply with company and call center policies and procedures. Accurately document customer account records based on actions taken. Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.

Pharmacy Technician

Health warehouse - Florence, KY

March 2017 to January 2018

Pharmacy technicians work with pharmacists to help prepare and give out prescription medication. ... They take prescriptions over the phone and in person, work with health professionals and customers, help mix medicines, count pills, measure medication, label and give instructions for medicine, and help take payments.

Customer Service Representative

Citibank Financial - Florence, KY

November 2015 to March 2017

Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues

Achieve monthly individual and team based targeted performance goals Respond to clients questions and assisting them with their credit card accounts while providing them with the utmost integrity and respect

Effectively break down information and identify opportunities to gain client agreement and trust

CNA - Certified Nursing Assistant

St. Elizabeths Medical Center - Edgewood, KY

March 2015 to November 2015

Provides general patient care such as bathing, mouth care and pericare, dressing of patients, and changing/making beds

Responsible for positioning patients, lifting and turning, applying/utilizing special equipment, assisting with bowel and bladder functions and ambulating patients Prepares and assists patients with meals, feeds patients, removes dietary trays and records accurate intake and output. Documents amounts and percent of meals and fluids consumed according to Intake and Output and Calorie Count procedures

Nursing Assistant

Rosedale Green - Covington, KY

December 2013 to November 2014

Provides general patient care such as bathing, mouth care and pericare, dressing of patients, and changing/making beds

Responsible for positioning patients, lifting and turning, applying/utilizing special equipment, assisting with bowel and bladder functions and ambulating patients Prepares and assists patients with meals, feeds patients, removes dietary trays and records accurate intake and output. Documents amounts and percent of meals and fluids consumed according to Intake and Output and Calorie Count procedures

Sales Associate

Walmart - Fort Wright, KY

January 2012 to December 2013

Greet customers as they walk in and offer assistance in selecting apparel and accessories Promoting sales through positive customer service efforts Help the store in loss prevention

Keep the store organized and clean by straightening merchandise and monitoring fitting rooms

Education-

Nurse Assistant in Healthcare

Gateway Community and Technical College - Edgewood, KY February 2014 to February 2016

General

GateWay Community College - Park Hills, KY

August 2009 to September 2009

Certificate in Employment Connections Training

N.K.A.D.D - Newport, KY

July 2009 to August 2009

Pharmacy technician

Penn Foster

Skills

Customer Service

Certifications/Licenses

Certified Nursing Assistant (CNA)

February 2014 to December 2015

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