Resume of

Francis Val C. Espina

Address: Sitio Puso, Buhisan, Brgy, Buhisan, Cebu City, Cebu

Cellphone No.: +63-947-***-****

Email address: ad1gop@r.postjobfree.com

I. Work Experience and Achievements

Month/Year Position Company/Event

May 2021 – November 2021 Non-Voice Agent & Voice agent Concentrix Company Achievements:

• Excellent Leadership & Role Model Award

• Top Non-voice Agent

Work Experience Details: Quickbooks Customer Support, Technical Support, & Payroll

(Tasks and Responsibilities – Including CRM, Software and Database used)

• Entertain customers’ concerns like web errors, bugs, concerns to the product

• Addressing customers payment concerns

• Handle US Taxes

• Upselling of upgrades

• Analytical skills and the ability to think outside the box

• Used Salesforce CRM to log details of calls, schedule appointment, update status and details of the resolution to the call

Month/Year Position Company/Event

September 2022 – Present Non-voice Agent Wipro Company Achievements:

• Top notcher of monthly quota

• Chosen as a mentor of the new hired employees because of product knowledge Work Experience Details: ICU Medical Quality Analyst, & Product Specialist

(Tasks and Responsibilities – Including Agile PLM, Service Cloud and Oracle Database)

• Documenting for medical equipment and disposables complaints via Agile PLM

• Analyze what type specific of issue/problem of the medical device

• Assigning repair facilities for medical equipment

• Updating follow up emails to the customer for additional information

• To send an item overseas for repair or replacement, request a shipping label

• Able to conduct quality check on someone else’s work.

• Communicating with other departments to get the right repair center. II. Summary of Qualifications

• Great communication skills

• Computer literate (Internet, Gmail, Google docs, Microsoft word, Excel, Power Point and other Microsoft office software)

• Average typing skills at 85 wpm

• Keen in following work ethics

• Hardworking

• Flexible work schedule

• Can work with less supervision

• Good team player

• Remain calm and professional throughout critical incidents

• Strong analytical skills, capable of assessing conditions and implementing appropriate intervention

• Resourceful problem solver and capable of implementing solutions to complex issues

• Possess special sensitivity to meeting diverse needs in varied situations

• Relate well to people from a variety of cultures

• Clients’ Rights Advocate

• Knowledgeable in the field of Biology

III. References

Ms. Joveth Mariel Fanilag

Team Leader - Concentrix

Cellphone no.: 092*-***-****

ad1gop@r.postjobfree.com

King Alfred Aregadas

Trainer II / Direct Manager – Concentrix

Cellphone no.: 099*-***-****

ad1gop@r.postjobfree.com

Mr. Ryan Campañon

Technical Support Representative - Concentrix

Cellphone no.: 092*-***-****

ad1gop@r.postjobfree.com

Mr. Ralph Miñoza

Group Leader – Wipro

Cellphone no.: 099*-***-****

ad1gop@r.postjobfree.com

Mr. Junley Lupina

Team Leader - Wipro

Cellphone no.: 091*-***-****

ad1gop@r.postjobfree.com

Ms. Sheila Enriquez

Quality Analyst - Wipro

Cellphone no.: 092*-***-****

ad1gop@r.postjobfree.com

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