AYSHA HAQ

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PROFESSIONAL SUMMARY

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision- making skills and sound judgment to positively impact company success. SKILLS

Microsoft Dynamics

Goals and Performance

Financial Management

Project Management

Employee Motivation

Manage Budgets

Inventory Management

Adobe Systems Adobe Creative Cloud

Corporate Social Responsibility

Team Leadership

Intuit QuickBooks

Sales Expertise

Accurate Cash Handling

Staff Training

Order Supplies

Financial Statements

Accounting Techniques

Product and Service Sales

Microsoft SharePoint

Customer Service

Time Management

Employment Law

Business Management Principles

Verbal and Written Communication

Performance Review

Bank Deposit Procedures

Customer Relations

Bank and Safe Deposits

Competition Law

Human Resource Management

Active Listening

WORK HISTORY

Store Manager

Daly City, CA 94014 415-***-**** ad1goe@r.postjobfree.com Spirit Halloween Super Store - Redwood City, CA 07/2023 - Current Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Rotated merchandise and displays to feature new products and promotions. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Reported issues to higher management with great detail. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Managed inventory control, cash control, and store opening and closing procedures. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Scheduled employees for shifts, taking into account customer traffic and employee strengths. Trained and guided team members to maintain high productivity and performance metrics. Monitored daily cash discrepancies, inventory shrinkage and drive-off. 01/2020 - Current

Insurance Agent

Primerica - San Mateo, CA

Built relationships with clients using active listening and issue resolution to provide excellent service. Responded to customer calls swiftly to resolve issues and answer questions. 06/2015 - 07/2023

Customer Success and Service Delivery Manager

Self Employed - San Bruno, CA

Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Kept accurate records to document customer service actions and discussions. Resolved customer complaints while prioritizing customer satisfaction and loyalty. Took ownership of customer issues and followed problems through to resolution. Collaborated with upper management to improve customer service processes and support structures company-wide.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

12/2010 - 10/2015

Respiratory Therapist

Virtuox - San Francisco, CA

Managed and operated mechanical ventilators to deliver airway management. Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.

Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes. Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.

Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.

Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment. Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.

Maintained accurate patient records to track patients' medical history and treatment plans. Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines. Responded to emergency codes and calls during off-hours and immediately initiated treatment. Educated patient and family on patient's illness and available remedies. 10/2005 - 08/2010

Tax Professional

H & R Block Tax Services - San Bruno, CA

Completed and filed returns with tax departments at local, state, and federal levels. Maintained complete records of client tax returns and supporting documentation in secured areas. Prepared tax returns for clients in various industries according to government regulations and requirements.

Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits. EDUCATION

05/2016

Master of Arts: Healthcare System Manger

Grand Canyon University - Phoenix, AZ

Dean's List [Semester and Year]

Honoree of [Honor Name]

3.9 GPA

Medicare, Private Insurance Management of Healthcare Law and Ethics

Planning &Policy

Finance and manage care

Legal Issues in Healthcare

Human Resources Management

06/2013

Bachelor of Science: Business Management

Grand Canyon University - Phoenix, AZ

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