Business Analyst Sales Consultant

SUMMARY

BUSINESS ANALYST SALES CONSULTANT

Campbell Nissan of Everett April 2021 – April 2022

• Oversaw five successful projects on sales process improvement and supported with analysis, gathering specifications, designing workflows, and demos.

• Conducted extensive market research and competitor analysis to inform the development of a new product line.

• Coordinated with cross-functional teams to launch a new marketing campaign, resulting in a 20% increase in sales.

• Assisted with implementing SaaS for 100 end-users, sharing expertise on software infrastructure.

• Recorded more than 50 webinars for staff learning, explaining the features of daily-use software.

• Served as a liaison between the technical team and internal communication specialists, developing and distributing technical manuals aligned with the roll-out of a new working environment across the entire company.

• Attended monthly stakeholder and board meetings to gather insights and report on industry trends.

• Removed a bottleneck in the post-sales process, increasing customer retention.

• Managed vendor relationships and negotiated contracts for cost savings and improved service delivery.

BUSINESS DEVELOPMENT MANAGER

England Logistics, Atlanta, Georgia, United States August 2022 - Present

• Conducting Salesforce Lightning training sessions to enhance sales team productivity.

• Developing and implementing sales management strategies to improve sales performance and meet revenue goals.

• Communicating strategic messages and updates to internal and external stakeholders through strategic communications initiatives.

• Developing and executing marketing campaigns to promote the company's products and services to potential customers.

• Conducting video conferencing sessions to communicate with remote clients and colleagues.

• Demonstrating expertise in Cisco Systems products to effectively promote and sell them to potential clients.

• Conducting sales prospecting and lead generation activities to identify and pursue new business opportunities.

• Implementing the 4 Disciplines of Execution methodology to drive business performance and achieve goals.

• Conducted business-to-business (B2B) sales activities to generate revenue and acquire new clients.

• Coordinated with field-based Account Executive to target and grow lines of business in strategic accounts.

WORK EXPERIENCES

PROFESSIONAL SKILLS

● Effective Communication

● Problem-solving & Multitasking

● Analytical Thinking

● Time Management

● Work Under Pressure

● Attention to Detail

● Negotiation & Decision-Making

● Leadership & Interpersonal skills

● Adaptability & Flexibility

● Customer Service

● Project Management

● Teamwork & Organization

● Point of Sale Knowledge

● Merchandising Knowledge

THEODORE COLLYMORE

678-***-**** *************@*****.*** Atlanta, GA

https://www.linkedin.com/in/theodore-collymore-b37a8341/ A proficient professional with a wealth of

experience in Administrative roles including

Sales and Accounts Management. Outgoing

sales professional with a track record of

driving increased sales, improving buying

experience, and elevating company profile

with target marketing. Utilize financial

acumen to demonstrate the impact of account

management efforts, focusing on ROI,

profitability, and revenue growth. Possess

strong proficiency in data analysis and a

proven track record of delivering exceptional

customer service. Leverage two-year military

service to hone teamwork, communication,

and problem-solving skills, driving success

across various roles. Persuasive in

negotiating contracts and diplomatic in

communicating with customers to build

long-term, productive relationships.

Dedicated to advancing expertise in

administration ensuring staying ahead of

industry trends for exceptional professional

performance.

WORK EXPERIENCES

● March 2021

Bachelor of Arts in Management

City University of Seattle

EDUCATION

YEOMAN

United States Navy, USN April 2015 – October 2017

• Proficiently executed daily office operations to oversee a substantial client base, ensuring top-notch service for over 300 customers.

• Applied meticulous attention to detail while managing classified correspondence, upholding the highest standards of data security.

• Cultivated and nurtured strong customer and vendor relationships, underscoring a commitment to client satisfaction.

• Seamlessly coordinated the transfer of crucial data into a new database, consistently meeting all deadlines without a hitch.

• Introduced and implemented effective database maintenance procedures to enhance data quality and operational efficiency.

• Served as the initial point of contact for data admin support, swiftly addressing inquiries and technical support needs.

• Produced and updated daily, weekly, and monthly reports, and meticulously managed the calendar of client appointments.

• Leveraged expertise to train new team members in various software applications, including Customer Relationship Management (CRM), Enterprise Resource Planning

(ERP) systems, Office 365, and data entry software. MANAGER BUSINESS ANALYST

Hertz Corporation November 2018 – April 2021

• Fostered and nurtured strong customer relationships, ensuring a high level of client satisfaction.

• Orchestrated the seamless transition of data to a new database, consistently meeting all deadlines without any lapses.

• Implemented robust database maintenance protocols, significantly reducing operational risk by 8%.

• Served as the primary point of contact for data admin support, swiftly resolving any issues that arose.

• Provided clients with detailed pricing and rental information, expertly resolving any customer disputes to maintain client satisfaction.

• Conducted performance assessments and delivered constructive feedback to team members, resulting in a remarkable 15% increase in team productivity.

• Formulated and executed a comprehensive training program for customer service representatives, leading to an impressive 25% surge in customer satisfaction ratings.

• Spearheaded the seamless integration of a new software system, ensuring its successful adoption by all stakeholders.

● October 2023

Dekalb Citizen’s Police Academy

● September 2023

Adult and Pediatric First Aid/CPR/AED

Issued by: American Red Cross Training

Services

● July 2023

Certified Project Officer

Issued by: Institute of Project Management

● November 2022

Google Data Analytics Certificate

Issued by: Coursera

TECHNICAL SKILLS

● Microsoft Office Suite

● Google Suite

● SDLC

● Information infrastructure

● Systems and software programs

● Cybersecurity

● Troubleshooting

● Office 365/Azure

● CRM

● ERP

● Data Entry

● Salesforce

CERTIFICATIONS

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