Robbie V Hosey

**** * ********* ****** #**

Duarte, CA 91010

626-***-****

Objective: Seeking an opportunity to work for an outstanding healthcare organization that offers advancement. Utilizing my knowledge and 34 years’ experience in the hospital/medical field working in admitting, medical billing, financial counselor, scheduling, Team Leads and Supervisor.

City of Hope Cancer Center

Duarte, CA

Patient Access Rep III (Radiology Department) 04/2018 - Currently Interim Lead (6/2019 – 8/2019) Women Center/Radiology 04/2018 – Present

Kore1 (Consultant Brawermen Scheduler)

07/2017 – 04/2018

● Responsible for POS Scheduling for Women Center/Radiology/2nd floor Brawerman and Dem

● Responsible for scheduling Chemo infusion for all doctor’s assign

● Responsible for scheduling follow up visit, labs, and injection for all doctor’s assign

● Responsible for scheduling Blood Transfusion and Hydration treatments

● Responsible for scheduling Diagnostic testing (MRI/PET/Bone Scans CT-scans, etc)

● Responsible for working workque for Dr. Cristea, Dr. Wang, Dr. Stewart, Denise NP, Dr. Dellinger, Kim NP, Billie NP, Dr. Chung, Nina NP, Elizabeth NP, Dr. Daniel (fellow), Dr. Le (fellow)

● Responsible for scheduling consults and referrals other specialties

● Work in Radiology Department to Open and Close

● Checking in Radiology patient for diagnostic studies

● Closing cash out at the end of the day consolidating collections to match deposits bother for WC and Radiology department

● Overseen WC and Radiology department as an Interim Lead

● Able to Cover Solid Tumor if needed

● Able to Cover DEM if needed

● Able to Cover Radiology if needed

Sunrise Medical Center

Las Vegas, NV

Patient Access Team Lead 07/2014 – 06/2016

Adult ER/PEDS ER/ and Labor and Delivery Departments

● Responsible for 20 employees

● Ensure that department functions are carried out according to policies, procedures and expectations while on shift.

● Staff reported directly to me on night shift managed all departmental work and engaged in staffing actions.

● Responsible for call out’s and staffing coverage, monitored work flow and assign staff base on needs. Monitored key metrics while on shift.

● Responsible for QA process, reporting of statistics and insures compliance of all work-related activities

● Familiarizing myself with the department and or hospital policies, services, lay out and of organization.

● Responsible for assisting Patient Access Registrars with job training, education, registration support when represented staff are not available.

● Provided feedback to the day supervisor regarding performance issues of the department staff and overall effectiveness of department policies, procedures and practices.

● Participated in performance improvement activities as requested.

● Responsible for resolving customer/staff concerns while in the registration department.

● Responsible for resolutions regarding collections, receipt of cash and customer service questions.

● Perform routine registration tasks in addition to ordering and stocking of department supplies and other duties or projects assign by the Patient Access Supervisor, Manager or Director. UMC Medical Center

Las Vegas, NV

Outpatient Quick Care Clinic Supervisor

11/2011 – 05/20014

● Supervised 24 employees Patient Access department (2) Offsite Quick Care Clinics which included Primary Care and Workers Compensation Clinic.

● Responsible for time/attendance for staff

● Maintain Attendance and Tardiness for Staff

● Perform staff evaluations

● Monitored and counsel staff on errors provided training to staff to improve errors

● Attended committee meetings with other department heads

● Prepare power point training material for Patient Access Staff

● Conducted a mandatory weekly training for all Patient Access staff

● Maintained error reports for (2) Quick Care and Primary Care clinics and a Worker’s Compensation Clinic

● Attended monthly committee meetings with Business Office and Utilization Review

● Attended denial meetings to improve errors

● Assist staff with issues related to daily operations

● Assisted Manager with departmental projects

StaffMark Temp Agency

Account Manager

7/2010 – 11/2011

● Interacts with employers to obtain information regarding their staffing needs

● Screened, Interview, and administer appropriate tests and employment history

● Located candidates and assign qualified candidates to fill work orders

● Serve as liaison between employees and clients

● Promote client satisfaction and continued good will by reinforcing and maintaining good customer relations. Cancer and Blood Specialist of Nevada

Las Vegas, NV

Check – Out Scheduler IIII

06/2008 – 05/2010

● Scheduled follow up, labs, chemo for (8 ) Hematologist/Oncologist physicians

● Scheduled diagnostic testing appointments ordered by physicians

● Verified medical eligibility and obtain authorizations for test and outpatient treatment

● Answer all incoming calls.

Nevada Sleep Diagnostics

Nevada, NV

Billing Representative III

● Posted daily charges from charge slips

● Posted EOB payments and contractual adjustments

● Work AR report daily

● Process insurance denials

● Resolve high dollar balances

● Review accounts for correct reimbursements

Quality Medical Imaging

Nevada, NV

Billing Representative III

11/2005 – 05/2007

● Posted daily charges from charge slips

● Posted EOB payments and contractual adjustments

● Work AR report daily

● Process insurance denials

● Resolve high dollar balances

● Review accounts for correct reimbursements

Cancer Therapy/Endocrine Clinic

Las Vegas, NV

Scheduler III

05/2003 – 10/2005

● Scheduled follow up, labs, chemo for (10 ) Hematologist/Oncologist physicians

● Scheduled diagnostic testing appointments ordered by physicians

● Verified medical eligibility and obtain authorizations for test and outpatient treatment

● Answer all incoming calls.

Comprehensive Cancer Center of Nevada

Las Vegas, NV

Scheduler III

04/2000 – 05/2003

● Scheduled follow up, labs, chemo for (35 ) Hematologist/Oncologist physicians

● Scheduled diagnostic testing appointments ordered by physicians

● Verified medical eligibility and obtain authorizations for test and outpatient treatment

● Answer all incoming calls.

Cedar-Sinai Comprehensive Cancer Center

Los Angeles, CA

Patient Access Scheduling Supervisor

08/1989 – 2/2000

● Supervised 25 schedulers

● Monitored staff productivity

● Maintained staff attendance and tardiness

● Maintained staff evaluations

● Work as back up staff when short handed

● Train all new staff

● Monthly committee meeting with departments to resolve any issues and concerns of patient’s and the operational improvements

Education:

Polytechnic High School

Fort Worth, TX – Graduated May 1984

Software:

Microsoft Word and Outlook

PowerPoint

Excel

EPIC

Avaya Phone System

Salesforce

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