Parminder (Priya) Kaur

***** ***** **** ****, ******, Ontario, L7E 3L8

647-***-****

ad1gnu@r.postjobfree.com

PROFILE:

-An energetic, hardworking, self-motivated, decision-maker and team-oriented individual. Possess excellent interpersonal and communication skills. Take initiative in solving problems and has a strong desire to contribute to the Client Support.

WORK EXPERIENCE:

Field Manager

(Ontario Central)

Feb 2022 - Present

Territory Manager (Ontario West)

Jun. 2017 – Jan, 2022

Johnvince Foods

Toronto, Ontario

-Working with multiple banners (Loblaws, RCSS, Zehrs, Fortinos, Freshcos, No frills, Metro and other independent clients like MVR, Chrisco and Food World).

-Building strong working relationships with assigned retailer clients.

-Helping push sales by understanding the clients’ needs and requirements.

-Booking the clients’ needs for all Occasions (Christmas, Summer, Halloween).

-Making sure all deliveries and orders are put in on time.

-Using Microsoft 365 (Outlook, Word, Teams, Excel, SharePoint, and OneDrive as a collaboration and communication tool.

Brand Momentum

Etobicoke, Ontario

-Manage merchandising teams across various client programs (Johnvince Foods, Intuit and Bayview Flowers) across multiple banners (Walmart, Shoppers Drug Mart, Staples, Zehrs, Costco & Best Buy)

-Coach, train, mentor, and support the career development of merchandisers.

-Deliver on the merchandising KPI's within the mid-Ontario Region, covering an area from Port Elgin to Keswick.

-Coordination of Sales Objectives and managing issues with deliveries, banner space allocation/inventory and client expectations.

-Work with Store Management to create awareness, address concerns and review planograms to increase sales.

-Provide leadership, logistics support and sales reporting for the team.

-Build a strong working relationship between the clients and coordinate Microsoft Team Meetings to effectively communicate strategies with the team.

Client Support Specialist

Jan. 2012 - Jun. 2017

Acorn Media (Division of BluLabs Inc.)

Bolton, Ontario

-Onboarding and Training of new Team Members and Clients.

-Testing, developing and communicating of new strategies and applications.

-Dealing with Incident Management and Reporting for Clients

-Social Media Management for Internal and Client Projects.

Client Application Support (Call Center)

Mar. 2007 – Jan. 2012

Consumer Impact Marketing

Toronto, Ontario

-2nd and 3rd Level customer support.

-Gathering and updating the CRM database as needed.

-Supported Clients on the use of custom software on various PDA’s/mobiles/web platforms.

-Data Analysis via SQL Query and reports in Excel.

-Dealing with Incident and problem management.

-Escalating calls and making sure to stay within SLA’s.

-Monitoring data/web servers up and running.

-Building and testing the patch for any bugs and releasing it for the client.

-Maintaining all custom software version upgrades.

-Inventory Management and Reporting.

-Shipping and receiving of equipment to users/client/vendors.

In-Store Counsellor

Feb. 2003 - Aug. 2003

Consumer Impact Marketing - Contract

Toronto, Ontario

-Client product specialist.

-Interact and provide product knowledge to consumers, at the retail level.

-Effectively increased sales by offering detailed purchasing assistance.

-Gathering consumer needs.

-Reviewed and reported on daily activities, to be submitted via web-related call reports.

Customer Service Representative (Call Center)

April 2001 - Jan. 2002

Look Communications Ltd.

Etobicoke, Ontario

-Internet and Cable Television Divisions.

-Level 1 Technical Support.

-Account Management.

-Billing and Inquiries.

-Often asked to take on additional projects and assignments.

-Willingly took on a Multi-role position to increase knowledge of the industry.

EDUCATION:

Jan 1997 - April 1999

Business Administration - Marketing

Sheridan College

Sep 1992 – Jun 1996

Ontario Secondary School Diploma

Streetsville Secondary School

REFERENCES:

Available upon request.

Contact this candidate