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● Raena Jones

832-***-**** ad1gnt@r.postjobfree.com ad1gnt@r.postjobfree.com

https://www.linkedin.com/in/raena-carlton-8a6120159/ EDUCATION

● Spring High School Diploma Graduated 2019

Relevant Courses (pending completion)

CompTIA A+ Hardware, Security+

Completed Certifications

● CompTIA A+ Software September 25,2022

● CompTIA Network+, October 25,2022

PROFESSIONAL EXPERIENCE

EBryIT Inc.

Computer Repair Technician

October 2022 - September 2023 West Columbia,South Columbia Job Description:

● Laptop repair, part replacement, assembling and disassembling Dell Chromebooks

● Performs a full range of servicing and repair service procedures including diagnostics, installation, and removal on assigned equipment.

● Performs troubleshooting and repairs or replaces equipment components as necessary on Dell equipment and devices, not limited to Desktops, laptops, and Chromebooks.

● Completes technical training on new equipment as assigned.

● Completes all required administrative tasks in an accurate and timely manner.

● Provides technical assistance to less experienced technicians.

● Customer Service

● Complies with all company policies.

● Performs other duties as assigned.

CVS

Pharmacy Technician/ Front Store Associate March - October 2022

● Sort and organize our customers medications into the waiting bins

● Attend the Drive-thru and Pick-up window

● Answer questions about any OTC medications

● Fill our customers prescriptions

● Maintaining the inventory of our medications

● Help our customers to understand their medication and treatment options

● Provided outstanding customer service

● Use of computer knowledge through CVS pharmacy software for automation prescription refills

● Provided an UP-to-date Pharmacy License

United States Postal Service West Columbia, South Carolina Mail Handler Assistant December 2021

● Sorted and moved mail throughout the distribution center.

● Operated machinery to move mail and packages to be processed.

● Separated bulk outgoing mail according to various zip codes.

● Worked during times of high volumes of mail and packaging. CSAT Solutions

Whole Unit Repair Technician: Summer Intern June 2021- July 2021

● Performed ESD checks before conducting computer repairs

● Hardware troubleshooting

● Conducted diagnostic checks on computer units

● Replaced computer parts ranging from LCD screens to Motherboards

● Performed visual inspections to ensure repaired component functioned properly Tech Surgeons Columbia, South Carolina Small Business Owner & Repair Technician

● Performed Cell phone repairs for Android and IPhones

● Performed Laptop and PC repairs for Dell, Acer, HP

● Backed up Data on customer devices

● Computer Hardware Troubleshooting

● Disassembled and reassemble laptop and Smart phones.

● Experience with Microsoft Office applications

Benedict College Columbia, South Carolina

Work study Information Technology Assistant. February 2020-Present

● Loading operating systems onto campus computers

● Loading various software onto campus computers

● Provided customer service by replacing student ID cards

● Help in improving Network Operation

● Loaded the Office 365 software onto computers

● Hardware troubleshooting

● Customer experience with Students and Staff

Wet 'n Wild Splashtown- Summer Houston, Texas Server May 2018 – Oct 2018

■ Effectively handled dining facilities and kitchen.

■ Served catering parties and at the various restaurants in the park

■ Transported food to and from catering parties

■ Opened and closing the kitchen

■ Prepped the food for the food line

ACTIVITIES AND HONORS

■ Navy JROTC Member August 2016, 2018 - 2019 y inch mjk■ National Honor Society Member February 2018

■ Swim Team Member January 2017-2019

SKILLS

Computer: Word, Excel, PowerPoint, Keyboard, Computer proficiency, Ability to load operating system on to computers, Ability to install software on to computers, Learning Python programming language, Learning C++ programming language, Experience in customer service, ability to diagnose hardware issues, find solutions through troubleshooting, and make repairs on computers and cellphones, disassemble and reassemble laptops and cell phones, and data recovery.

Languages: ENGLISH: Native, Fluent; SPANISH: Conversational

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