Samantha Glass

Mesa, AZ *****

ad1gnb@r.postjobfree.com

+1-602-***-****

Work Experience

Back Office Medical Assistant

IRONWOOD CANCER WOMANS CENTER - Gilbert, AZ

March 2021 to Present

Supports providers in the delivery of patient care services and office operations. Prepares examining areas and patients for examination, procedure or treatment by a provider or authorized practitioner.

Obtains vital signs and records patient’s medical history and other relevant data. Assists provider with patient examinations, treatments and in-office procedures. Must possess excellent sterile technique.

Administers injections or assists with treatments/procedures under direction of authorized practitioner. Prepares and maintains supplies and equipment for treatments, including sterilization. Obtains prior authorizations, schedules testing and treatments. Answers telephone calls and other general office functions. Travel between offices will be required.

Ability to work in a constant state of alertness and safe manner Healthcare Scheduling Specialist

BANNER STAFFING SERVICE - Mesa, AZ

October 2019 to December 2021

Responsible for scheduling medical appointments through coordination of patients,providers,facilities,referrals and authorization. Obtain demographics, insurance information and necessary documents.

Effectively communicate and build relationships through written,digital and verbal channels with patients, providers,facilities and colleagues to ensure easy, empathetic, solution orientated experience. Anticipate patient and provider needs and respond accordingly. Surgery Scheduler

Arizona Pulmonary Specialist - Scottsdale, AZ

December 2018 to October 2019

Provided service support to patients who request our care and from physician referrals Supported phone center with high volume calls averaging 13000+calls per month, scheduling appointments and performing verification according to provider rules and guidelines, documenting service requests

Conferred with patients to obtain and confirm pertinent billing and demographic information and accurately enter patient and insurance information into system and complete the patient registration process in an accurate manner

Scheduled all Biopsies, Mammograms, MRI, CT Scans, and Ultrasound/Screening and Nuclear-Medicine procedures

Performs other duties as assigned or directed to ensure smooth operation of the organization Bartender/Manager

The Office Sports Bar & Grill - Mesa, AZ

November 2014 to December 2018

Hired, trained and supervised Bar staff of 5 to uphold service standards, meet sales goals, and customer satisfaction.

Managed bar area including cocktail design and menu, inventory, regulation compliance, and high-quality customer relationships to increase restaurant value. Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales.

Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit.

Trained new and seasoned bartenders on how to successfully up-sell and meet daily sales goals while maintaining excellent customer service reviews

Project Manager

bluemedia - Tempe, AZ

April 2013 to July 2014

Successfully managed the quality and profitability of approximately $1.5 Million dollars in revenue. Effectively communicated project scope, schedule, and budget with both customers and contractors. Estimated and project managed implementations of online Advertisement, Vehicle Wraps and Print media.

Met customer deadlines and Service Level Agreements. Recruited technicians and provided remote support to technicians in the field. Displayed Blue Media core values to our customers, partners and teammates Education

Associate in NCMA

Pima Medical Institute - Mesa, AZ

May 2003 to 2004

Associate in sociology

Mesa Community College - Mesa, AZ

Skills

• Experience administering injections

• Insurance verification

• Venipuncture

• EMR systems

• Medical office experience

• Laboratory experience

• Patient care

• Medical receptionist

• Vital signs

• Medical imaging

• Epic

• Computer operation

• Specimen collection / processing

• Phlebotomy

• Anatomy knowledge

• Triage

• Documentation review

• Clerical experience

• HIPAA

• Medical records

• Medical terminology

• Medical scheduling

• First aid

• Phone etiquette

• Hospitality

• Customer service

• Senior care

• Typing

Certifications and Licenses

NationaCertified Medical Assistant

CPR Certification

Bartender License

Food Handler Certification

BLS Certification

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