LINEÉ C. GILES

INSTRUCTIONAL DESIGNER

678-***-**** ad1gn3@r.postjobfree.com www.linkedin.com/in/lineegiles Knoxville, TN

PROFESSIONAL SUMMARY

Instructional Designer with 12+ years of experience overseeing the development of well-structured learning content across multiple modalities to support technical training. Executes needs analysis to determine learner needs and appropriate instructional strategies and methodologies promoting a cohesive and effective learning experience. Assesses training effectiveness and modifies facilitation to enhance the learning experience and promote active learning and engagement. Collaborates with stakeholders and subject matter experts to develop and implement instructional programs that meet the desired training outcomes.

SKILLS

System Implementation, Education Technology, Learning Management System, Curriculum Development, Instructional Design, E-Learning (WebEx, Blackboard, Database Administration, Adult Learning, ADDIE, Business Process Improvement, ERP/HRMS Training (Workday), SAP, PeopleSoft, EHR/EMR, SQL, Content Development, Change Management, Strategic Planning & Analysis, Quality Assurance & Testing, Training Facilitation, Agile Methodology, Contract Proposal, Canvas, Blackboard, POS (Point-of-Sale – Radiant, Agilysys, NCR)

EXPERIENCE

Finance Software Trainer, Insight Global, (City of Richmond, VA) 2023-Present

●Implement instructional technologies and educational best practices to deliver training for the new project for the City of Richmond.

●Design User Acceptance Test scripts for ERP (Oracle) to ensure the application meets desired requirements and specifications that align with business goals.

●Develop a user manual for the self-service customer portal, as well as the cashiering portal to personalize the customer experience by providing online support and optimizing operational excellence.

●Coordinate system diagnostics to identify design flaws and draft reports for the developing team for system remodeling to improve the quality and reliability of the system.

●Collaborate with stakeholders to execute needs assessments, identify learning needs and recommend implementing comprehensive instructional learning & development strategies to retain the organization's top talent.

●Leverage the Coursera content platform to design and create learning materials and resources in collaboration with Subject Matter Experts to facilitate continuous improvement enhancing learner's experience.

●Incorporate talent management strategies by collaborating with HR and Talent Acquisition teams to ensure learning and development programs align with succession planning and performance management, improving operational productivity.

●Evaluate program effectiveness by conducting surveys, assembling data and feedback from learners on learning initiatives, and recommending data-driven solutions on program enhancements meeting learner's needs.

I.T. Software Training Specialist, Prairie Meadows Racetrack, Casino & Hotel, 2022 - 2023

●Collaborated with stakeholders to conduct needs assessments and identify training needs, thus implementing training initiatives for 900+ employees and promoting professional development.

●Pioneered MS Office 2019 curriculum development by developing learning materials and presentations on data analysis and interpretation, facilitating actionable decision-making.

●Integrated a Learning Management system program to deliver consistent training and learning quality to all employees by supplying a single source for content, course materials, and instructions.

●Designed the Agilisys POS (point-of-sale) quick reference guides on company processes and procedures, elevating operational performance and efficiency.

●Partnered with Intranet Database Administers and Web Developers to review the Trainer Evaluation and Trainees’ Assessments to gather valuable insights on Instructional training program effectiveness and identify areas of enhancement.

●Integrated e-learning techniques for the 10 MS Office 2019 classes + 3 MS Dynamics GP in liaison with the assistant director meeting S.M.A.R.T goals.

●Improved user experience by inventing software documentation on updates and renovations to meet evolving training needs.

Human Resources Specialist/Accounting Professional, Infinity Technology Consulting, Inc, 2016 - 2021

●Utilized software applications and advanced workflows to trade global equities, futures, and options for clients promoting operational efficiency.

●Conducted data analysis and interpretation and drafted a detailed status report for stakeholders on recommendation & mitigation plans facilitating process improvement.

●Established open communication channels across the company by conducting cross-functional team meetings to address complaints and implement strategic solutions driving organizational change.

●Implemented an expense tracking process to oversee budget allocation and management, reducing company expenditures by 75%.

●Orchestrated contract management and price negotiations by implementing new processes and procedures, cutting down on payroll and benefits administration costs by 30%.

●Executed business analysis to articulate the need for change by identifying operational and technical requirements and creating RFx, negotiations, and award processes meeting SLAs metrics.

Software Application Trainer (Contractor), VA Dept. of Behavioral Health & Developmental Service, 2016

●Boosted IT training initiatives and delivery by 60% by designing and utilizing instructional training materials to aid team members in achieving goals and meeting customer needs.

●Integrated classroom management strategies as a content developer by developing lesson plans for new processes and procedures on Waiver Access Management System (WAMS) to ensure quality and cost control.

●Equipped teams with versed concepts on software applications across the organization by conducting an engaging and informative user experience training in less than 30 days.

●Offered technical support on systems by diagnosing and troubleshooting clients’ hardware, software, and configuration-related incidents, minimizing product failure.

●Drove continuous improvement of software quality, customer experience, and maintainability of features by adopting and integrating a software application into a business workflow.

●Upheld a robust software development backlog for time-phasing and planning by revising and maintaining detailed technical documents for various software solutions and platforms.

●Eliminated costs by tutoring 500+ offices in 5 years via telephone, WebEx, and onsite, reducing travel and saving time.

Technical Trainer/Implementation Specialist, Hands-on Training Technology, LLC., 2013 - Present

●Deployed instructional analysis to address training needs across the firm by developing learning and development courses to boost employee technical skills.

●Conducted individualized instruction for end-users to identify, analyze, and resolve deficiencies to enhance product knowledge and adoption.

●Intensified training delivery and circulation by 60% via webinars, in-person training activities, and toolkit distribution to boost learners’ experience.

●Coordinated instructor-led and computer-based training for users across the organization by drafting train-the-trainer content (TMW), minimizing errors in data entry.

●Increased user experience by formulating educational and training materials for truck drivers on Transportation System Software, improving system usage by 75%.

●Implemented instructional strategies & planning to execute enterprise software training for stakeholders fostering quality assurance.

●Oversaw project tracking and reporting by delivering continuous improvement feedback on operational processes and training programs to business development teams and stakeholders.

ADDITIONAL WORK EXPERIENCE

AR Professional, Robert Half, Glen Allen, VA, 2021

PeopleSoft Trainer (Contractor), Summit Human Capital VA, 2021

Adjunct Instructor, Ancora Education at Amazon, 2019

HR Analyst/Coordinator, CorTech, Atlanta, GA, 2018 - 2019

Software Application Trainer/Technology Implementation Professional, Carestream Dental, Atlanta, GA, 2010 - 2013

EDUCATION, CERTIFICATIONS & MEMBERSHIPS

Instructional Design Coursework, Black on The Job, 2023

Master of Science, Management Information Technology, Magna Cum Laude, Sullivan University, Louisville, KY

Bachelor of Science, Computer Information Systems and Management, Cum Laude, Sullivan University, Louisville, KY

Notary Public Commission, VA, Expiry: 08/31/2024

Notary Public Commission, TN, Expiry: 08/2027

Member of Sigma Beta Delta (1007354), Honor Society

Hosea Helps, Atlanta, GA

Association for Talent Development

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