JT Jodi Trierweiler

Chesapeake, VA 233**-***-*** 0364 ad1gmd@r.postjobfree.com

PROFESSIONAL

SUMMARY

Loyal, hardworking team player who has consistently demonstrated sustained superior performance in every position assigned.

Able to diffuse, adapt and maintain professional customer service in even the most extreme, highly hostile situations.

Trusted to manage cash and credit card transactions exceeding $7000.00 Daily with zero errors.

Honest, humble and witty with an extraordinary ability to read and understand people.

SKILLS Inventory Control

Suggestive Selling

Menu Memorization

Employee Coaching

Inventory

Health Codes Compliance

Staff Management

Basic Accounting

Engaging Personality

Handling Difficult Customers

Highly Reliable

Aloha POS

WORK HISTORY LEAD BARTENDER 05/2017 to 11/2023

Southern Flair Pubhouse Chesapeake, VA

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Took customer orders and capitalized on opportunities to sell special beverage and food options.

Kept alcoholic beverages well-stocked and organized to meet expected demands.

Closed out cash register and prepared cashier report at close of business. Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Crafted special drink and cocktail menu items for seasonal offerings. Explained daily specials and beverage promotions to exceed daily sales goals.

Followed strict recipes and drink measurements to minimize product used. Upsold daily specials and beverage promotions to exceed daily sales goals.

Served high customer volumes during special events, nights, and weekends.

Recruited and trained new bartenders and barbacks to help maintain talented team.

Adhered to state laws regarding alcoholic beverage services and customer regulations.

Followed alcohol awareness procedures for preventing excessive guest intoxication.

Kept bar presentable and well-stocked to meet customer needs. Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty. Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Upheld strict regulations for safe alcohol service and food safety. Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

SHIFT LEAD MANAGER 09/2002 to 01/2017

Lone Star Steakhouse & Saloon Chesapeake, VA

Cooperated with coworkers to improve customer experience and manage storefront.

Coached crew members to optimize performance and motivate toward more efficient work.

Supervised employees and oversaw quality compliance with company standards for food and services.

Exercised composure under pressure and in escalated customer service scenarios.

Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.

Delegated high volumes of work to empower team, build trust, and assist with professional development.

Measured team performance and reported metrics to leadership team members.

Streamlined operations to improve process efficiency. Kept employees operating productively and working on task to meet business and customer needs.

Defined operational metrics to evaluate efficiency of processes and procedures.

Trained and mentored new employees to maximize team performance. Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Excelled in every store position and regularly backed up front-line staff. Tracked receipts, employee hours, and inventory movements. Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Cultivated professional working relationships with peers and supervisors. Increased customer satisfaction and grew business by maintaining close relationships with customers.

Worked closely with team members to schedule breaks and shifts to meet state regulations.

EDUCATION High School Diploma 06/1991

Brunswick High School, Brunswick, ME

CERTIFICATIONS Virginia ABC Certified.

Food and Beverage Safety Certified.

TIPS (Training for Intervention ProcedureS) Certified.

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