Q U A L I F I C A T I O N S P ROF I L E

Dynamic, success-driven, and dedicated professional, offering comprehensive experience in sales strategies development and implementation, business growth, and staff leadership and development. Knowledgeable of overseeing all aspects of business and operations management, process improvement, performance development, and team building. Known as excellent mentor and leader with solid track record of streamlining performances and operations of both the company and the staff. Efficient in leading the acquisition of new clients and retention of existing clients. Armed with strong communication, organizational, multitasking, and interpersonal skills. Technically well-versed in using in Microsoft Office.

A R E A S O F E X P E R T I S E

Territory Sales Management Business Development Solutions Sales Presentations Negotiation

Customer Needs Assessments Inventory Management Customer Service and Relations

Staff Training and Development Conflict Assessment and Resolution

P ROF E S S I O N A L E X P E R I E N C E

Stop and Shop dba Ahold Group

Customer Service Manager – Flemington NJ

Provide excellent customer service and leadership to a team of 101 team members. Developed a customer service survey to increase the NPS (Net Promoter Score) from a low of 45 when I came onboard to a 76 within 9 months. Had growth of Western Union by over 15% over last year with a dollar increase of over $15,000.00. Used CAO daily to remove and add inventory, to print plan o grams to delegate to the team. Also used CAO to research any losses of product or product not received. Increased hiring to over 40% in an area where hiring was stagnant for over the past two years. Trained and developed countless tea long standing relationships with all vendors and that lead to product not being out of stock.

BJ’s Wholesale Club

Front End Manager – Flemington NJ June 2018 – August 2022

Provide excellent customer service and leadership to a team of 45 team members. Developed a training program for the membership team that consisted of role plays and hands on development. Had growth of memberships by 25% year over year. Used SAP daily to remove and add inventory, to print plan o grams to delegate to the team. Also used SAP to research any losses of product or product not received. Responsible for the promotion of 5 key team members to leadership roles. Developed long standing relationships with all vendors and that lead to product not being out of stock.

ALLEGRA PRINCETON

VP Sales and Marketing - Cranbury, NJ Mar 2016-June 2018

Provide leadership and coordination of company sales and marketing functions. Develop and implement sales and marketing strategies for a staff consisting of 10 people. Establish sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new products. Specializing in B2B sales in academia, healthcare, and travel and tourism sectors.

Career Highlights:

●Responsible for generating over $625,000 in revenue in 2017 (14% above goal).

●Ensure customer service standards are implemented and met across entire sales process. New account growth of 41% YOY and over 98% Customer Satisfaction.

●Develop strategic Sales Growth Plans with Franchise Owner to ensure revenue and profit objectives are met.

●Establish new pipelines and expanded sales opportunities with “white glove” service support model.

ENTERPRISE RENT-A-CAR – VARIOUS LOCATIONS

Branch Manager - Raritan, NJ

Tri-Brand Manager - New Brunswick & Somerset, NJ Jan 2014–Mar 2016

Facilitate daily training for a staff consisting of 13 people. Directly coordinate with more than 40 customers to promote products offered and perform upsell into larger vehicles. Handle the collection of large debts and lead marketing efforts to boost expansion of current fleet.

Career Highlights:

●Ranked as the top selling manager for the entire region

●Achieved 10% business growth on a yearly basis through implementing effective direct customer marketing plans and re-establishing previously lost accounts

●Led the consistent increase in number of cars for each location from 65 in Skillman to 313 in New Brunswick

●Brought forth significant increase in profit by selling more than 30 cars over last year

●Played an integral role in the promotion of four people from management trainee to assistant manager and

management assistant positions

●Rendered key contribution on the growth of corporate business by 25% and revenue increase worth over $50K

Branch Manager (Acting) Account Manager Sales Representative - Skillman, NJ Oct 2009– Jan 2014

Assistant Manager – Flemington, NJ

Presided over the overall training and development for staff.

Career Highlights:

●Serve a key role in increasing revenue while decreasing expenses as well as maintaining customer service levels and increasing the number of cars on rent

●Played an integral role in increasing the branch operating profit by 20% as compared to the first quarter of 2011

●Demonstrated strategic leadership in supervising operations, which resulted to fleet growth of 8.5%

●Successfully increased customer service index by 20 points, upholding above-company-standard branch service

deliverables

●Directed the attainment of 7 new corporate accounts which generated $25K for the first quarter of 2012 in addition to 23 existing accounts from 2011

●Displayed solid leadership in mentoring four junior staff for promotion to management assistant and assistant manager positions in 2011 wherein each exceeded established sales quotas after promotion

●Successfully recovered two lost accounts during first year of employment which added $121K to annual sales total

●Led the development of a strong referral system, which resulted to continuous leads for new business growth

●Earned recognition as the #1 business and corporate account manager for the entire New York Metro Region during the first quarter of 2012

●Consistently ranked as the top 10% salesperson out of 190 sales representatives for 13 consecutive months

FINISHLINE - Wayne, NJ

General Manager Apr 2008–Oct 2009

Oversaw the implementation of sales directives and visual standards while maintaining adherence to company policy. Executed training and development of employees in order to accomplish management status. Monitored the entire inventory management which involved replenishment and loss prevention as well as and customer satisfaction

Career Highlights:

●Rendered effectual supervision to the sales staff consisting of 20 employees to successfully exceed established regional sales goals amounting to $1.5M

●Served as a driving force for maintaining inventory control under 0.3% of total annual sales revenue

●Exemplified expertise in securing sales gains to surpass $100K on an annual basis

FOOT LOCKER - New York, NY

General Manager Trainer Jun 1995–Mar 2008

Managed a staff which consisted of 100 employees to surpass regional sales goals. Took charge of ensuring the inventory control under 0.3% of total annual sales revenue. Initiated the facilitation of training and development of managers which positioned in low volume stores in order to exceed predefined store goals.

Career Highlights:

●Provided expert oversight of the Men’s Department which garnered annual revenues of $18M

●Consistently surpassed annual sales gains valued up to $2M

●Monitored the annual replenishment inventory of $9M

References available upon request.

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