Customer Service Representative
Resume:
Dorothy Green
Greenville, SC *****
ad1glr@r.postjobfree.com
To obtain a position utilizing the skills I have gained through my work experience, where I can fully use my skills for the success of the organization and allowing me to excel with hard work, perseverance and dedication.
Authorized to work in the US for any employer
Work Experience
Customer Advocate I
American Credit Acceptance - Spartanburg, SC
April 2022 to Present
• Processing surplus payments
• Charge off /Reverse of Charge off
• Overpayments
• Refunds
• Disbursements
• Removal of fees
• Investigation/ Resolution of issues in compliance with the applicable policies and procedures.
• High focus on accuracy
• Cash balancing
• Review daily wires
• Daily deposits
Customer Service Representative
Alorica - Simpsonville, SC
March 2022 to April 2022
• Assisted customers via live chat
• Verification of documents
• Resolved customer issues
• Collected and documented orders
• Responded to inquiries and issues
Customer Service Representative
Greenville Water - Greenville, SC
September 2018 to February 2022
Responsibilities
• Answer customer calls and respond to their needs in a timely manner.
• Making adjustments on accounts
• Opening and Closing of accounts
• Entry of disputes for customers
• Provide exceptional customer service to all customers demands
• Handling high volume phone calls
• Review & revise customers accounts
• Daily use of computerized systems and databases
• Gather and accurately record data
• Assist customers in updating their services
• Maintains information in computer based systems, excel and word
• Establish and achieve sell goals
• Update documents in systems
• Reschedule installation appointments
Healthcare Processing
Concentrix - Greenville, SC
October 2016 to August 2018
Understand Customer’s Claim Processing Policies/Guidelines and allow, deny claim payment based on the same
Ensure every claims is handled correctly and timely 1st time and every time Follow Customer’s and healthcare industry regulations and policies Ensure compliance with insurance procedures and allotted benefit coverage Oversee claims processing and correct payments of claims Monitor and Track self- performance on real time basis Send denial letters on claims and send follow-up requests for information Review payment reports for accuracy and compliance Cusotmer Support I
Bilo Corporation - Mauldin, SC
November 2015 to September 2016
Responsibilities
• customer calls and respond to their needs in a timely manner.
• Analyze the customer call reason, document and channel the case to the correct corporate workgroup.
• Advise customers of corporate policy and reward program rules.
• Process customer requests for in-store gift cards.
• Analyze and address all customer reward program questions, requests and concerns.
• Perform other job-related duties as assigned.
Banking Specialist I
TD Bank - Greenville, SC
January 2015 to September 2015
Duties:
• Resolve customer issues at first point of contact
• Perform internal and external auditing and address all issues by regulations
• Maintain effective relationships with customers, positive professional tone
• Handling high volume phone calls
• Taking ownership of customers concerns
• Informing customers of account balances, transactions coming in or out of the account
• Entry of disputes for customers
• Provide exceptional customer service to all customers demands
• Promotes strong and lasting relationship service in an efficient and highly professional
• manner.
• Entry of accounts address and all other changes needed to be done for the customer Education
Associate's degree in Healthcare Remibursbment
Virginia College
August 2010 to June 2014
High school diploma
Spring Valley High School - Columbia, SC
August 1996 to May 2000
Associate in Arts (AA)
Additional Information
SKILLS/KNOWLEDGE:
Proficient in Microsoft Office (Word, Publisher, Excel, PowerPoint, ) Knowledge and skills in public Relations and educational needs and development. I have great leadership, communication and organizational skills with the ability to multi-task and work well with others.
Contact this candidate