Anthony Martin

Matthews, NC *****

ad1gk1@r.postjobfree.com

+1-704-***-****

Accomplished and energetic office assistant and billing specialist with a solid history of financing, customer service and office support. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include administration, coordination, and management. Engaging and friendly service-oriented professional with a proven record of accomplishment of customer conflict and complaint resolution. Quick thinker with an inquisitive attitude able to investigate and resolve accounts, products, and service issues.

Work Experience

Invoicing Clerk

Amerit Fleet Solutions - Charlotte, NC

May 2022 to Present

Essential Duties & Responsibilities:

• Initiates, cultivates, and maintains strong relationships with vendors

• Processes vendor invoices, vendor credit memos.

• Assigns proper general ledger account coding.

• Review submitted invoices and confirm supporting documentation, correct G/L coding, and appropriate approval prior to entering invoice into accounts payable system for payment.

• Conduct independent research, follow-up, and resolution of PO/variance/matching/receiving issues.

• Assists in year-end audits and ad hoc projects as required.

• Assures that invoices are paid timely to receive all appropriate early payment discounts.

• Cash management preparing wire transfers, ACHs, etc.

• Assures accuracy of annual Form 1099 Reporting.

• Works under minimum supervision.

• Vendor Management

• Request W-9 forms from prospective vendors.

• Maintain up to date information for vendors

• Input new vendors in compliance with regulatory requirements

• Comply with all applicable laws/regulations, as well as company policies/procedures.

• Verify vendor accounts by reconciling monthly statements and related transactions.

• Protect organization's value by keeping information confidential.

• Participate in educational opportunities to update job understanding

• Perform filing and other duties as assigned

• Communicate with clients, managers, and techs via phone, text, and email.

• Communicate work orders and observe workflow progress on shop to ensure work is completed to specified requirements in a timely manner.

Assistant Manager

Hawthorn Senior Living - Davidson, NC

August 2021 to April 2022

· Support General Manager.

· Schedule and coordinate meetings.

· Conduct employee performance reviews.

· Develop good customer relationships.

· Participate in recruitment and dismissal processes.

· Smooth out problems within the workplace.

· Address employee and customer concerns.

· Develop strategies for better workplace efficiency and goal achievement.

· Email and phone correspondence.

· Liaise between managers, customers and employees.

· Provide direction to staff.

· Monitor spending patterns and budgets.

· Fill in for General Manager in times of absence.

· Make executive decisions, hold meetings and provide accountability. IT Customer Service Representative

CRG Employment Agency - Charlotte, NC

January 2018 to May 2021

• Develop and maintain working knowledge of store, corporate, dc, and field application/issues to determine proper course of action for problem resolution.

• Troubleshoot hardware and software IT related issues with the POS system and related peripheral devices (PDT, scanners, printers, debit machines, keyboards, etc.) by using associated troubleshooting methods/procedures and tools (Family

Knowledge).

• Document all inquiries and their resolutions in the case management technology application

(Magic) according to the Contact Center standard practice.

• Meet and strive to exceed Contact Center Key Performance Indicators (KPIs) including but not limited to overall customer satisfaction, average handle time, first call resolution, schedule adherence and quality assurance.

• Appropriately escalate out of scope inquires to the appropriate department/queue in a timely manner when additional research or analysis is necessary.

• Scan and verify deposits.

• Appropriately escalate out of scope inquires to the appropriate department/queue in a timely manner when additional research or analysis is necessary. Account Specialist

Office Team, Charlotte NC Second Harvest Food Bank January 2017 to December 2018

• Collections/contacting previous donors to reengage the donations process.

• Enter constituent records.

• Do batch entry of gifts.

• Develop Queries.

• Generate thank you letters and prepare bulk mail.

• Verify data and correct when necessary.

• Scan and verify deposits.

• Check completed work for accuracy.

• Respond to requests for info and access relevant files.

• Print info when required

Billing Specialist

Office Team, Charlotte NC Land Care Innovations

January 2017 to December 2018

• Analyzing and recording bills.

• Collections to contact previous clients to encourage customers to remember proficient/professional services.

• Issuing invoices.

• Providing customer services.

• Issuing monthly statements.

• Update customer service files, current invoices, bills and contact information. Musician - Drummer

Church of God and Christ - Pittsburgh, PA

January 2010 to December 2017

• Minister through playing the drum-set for Church of God and Christ.

• Play all genres of gospel music. (old school, contemporary, hymns, praise & worship, anthems, etc.)

• Plays for weekly choir rehearsals and band rehearsals, e.g. extra rehearsals before any large productions, fund-raiser show, home going celebrations, rehearsal for fund-raiser show, any concerts, or performances at our church or elsewhere.

• Play for additional services, such as; Easter and Christmas as needed. Travels with the Pastor and accompany Church Choirs in and out of town engagements.

• Must be present and punctual for all church services (home and away)

• Study song selections list prior to rehearsals.

• Ability to follow musically and verbally to the direction Minister of Music. Office Assistant

Mackin Engineering - Pittsburgh, PA

January 2005 to December 2010

• Prepares plans and estimates for construction projects.

• Administers construction projects by completing necessary forms, pay vouchers, field books, and correspondence.

• Performs planning and layout work, including field survey, for county construction and maintenance projects.

• Assists with maintenance projects by offering technical advice on repairs, pipe replacements and general procedures.

• Provides survey and staking as needed.

• Delivery of survey applicable to undertake design and construct of projects.

• Apply adopted standards, legislation and sound engineering practice to all facets of engineering works undertaken by the department.

• Assist with project management of selected projects, including monitoring of quality assurance, financial reporting, timeframes, and asset management components.

• Participate in development and implementation of Team Plan.

• Participate in regular Team meetings.

• Undertake relief duties of other Team members as required.

• Participate in multi skilling in identified tasks of the Team.

• Work effectively within a collaborative team environment.

• Contribute to team performance through constructive comments on matters relating to the team.

• Contribute to training of other team members in specialized skills.

• Participate in improvements to team in efficiency, effectiveness, and quality assurance. Franchise Owner

Coverall Cleaning Concepts - Pittsburgh, PA

January 2002 to December 2006

• Operate computers programmed with accounting software to record, store, and analyze information.

• Perform personal bookkeeping services.

• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

• Prepare and process payroll information.

• Reconcile and note discrepancies found in records.

• Reconcile records of bank transactions.

• Created Excel spreadsheets to track key metrics.

• Updated and maintained accounting records.

• Generated financial reports and verified accuracy of data.

• Organized accounts and collected information for industry audits.

• Tracked incoming and outgoing funds.

• Kept financial system neat, organized, and functional.

• Monitored and tracked company expenses.

Billing Specialist

Ketchum Directory Advertising - Pittsburgh, PA

January 1999 to December 2002

• Operate computers programmed with accounting software to record, store, and analyze information.

• Perform personal bookkeeping services.

• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

• Receive, record, and bank cash, checks, and vouchers.

• Coordinate and release any discrepancies to include adjustments to journal entries. Accounts Payable Clerk

Olsten Financial Service - Pittsburgh, PA

January 1997 to December 1999

• Verify approval on all invoices and check request.

• Coding invoices.

• Familiar with foreign currency and in-house wire system.

• Able to prepare and process checks for multi companies.

• Update and maintain vendor database.

• Able to process and enter 200-300 invoices per week.

• Audits and verifies expenses reports.

• Reconciles vendor statements.

• Ability to process and follow-up on rush items.

• Maintains account payable files.

• 1099 preparation.

• Special projects as assigned.

Education

Associate of Arts

Central Piedmont Community College

December 2018

High school diploma or GED

Skills

• SAP

• Writing skills

• Computer skills

• Organizational skills

• Restaurant experience

• Account reconciliation

• Oracle

• Analysis skills

• Construction estimating

• Data entry

• Payroll

• POS

• Customer service

• Accounting software

• Recruiting

• Communication skills

• Math

• Project management

• Research

• Databases

• Accounts payable

• Balance sheet reconciliation

• Cleaning

• Bookkeeping

• Microsoft Word

• Journal entries

• Financial report writing

• Software troubleshooting

• Systems analysis

• Computer operation

• Construction

• Maintenance

• Quality assurance

• Case management

• Administrative experience

• Asset management

• Accounting

• Microsoft Excel

• Assistant manager experience

• Human resources

• QuickBooks

• Google Suite

• Microsoft Office

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