William G. Bostock

mailto:ad1gji@r.postjobfree.com@gmail.com 765-***-**** http://www.linkedin.com/in/joewww.linkedin.com/in/Bill-Bostock

Fortune 100 Operations & Sales Leader

Outbound Logistics / Middle / Final Mile

Build and lead high-performing teams across logistics operations, sales, and sales operations functions. Consistently deliver revenue and margin growth. Expertise includes distribution center operations, order fulfillment, transportation, and solution development & sales.

Professional Experience

United Parcel Service (UPS) Indianapolis, IN

$97 billion, global transportation, logistics, and supply chain management solutions provider (NYSE: UPS). Deliver 25 million pieces from 1.7 million shipping customers to 11.8 million delivery addresses daily.

Sr. Manager, Operations, Parcel Division 2015 to 2022

Led last-mile, North Indianapolis hub. Averaged delivery of 60,000 parcels to 30,000 stops each day. Managed 7 direct reports (training, safety, labor relations, sorting, loading, driving, audit) and 250 bargaining unit employees. Turnaround situation in need of fresh leadership.

Transformed culture. Focused on leadership visibility & accessibility, world-class safety, and customer-centricity. Earned employee/union trust and engagement. Reduced average annual employee turnover 25% to 90th decile regional performance.

Established communication cadence. Included leadership presence at 1st day onboarding & safety training, 5th & 15th day follow-ups, and daily, all-hands 3-minute safety and operations reviews. Gave each employee my personal phone number at 5th day meeting.

Improved lost time injuries 32% to 90th decile regional performance.

Used data from warehouse and transportation management systems and operations audits to identify productivity and quality issues, elicit analyses and solutions, and lead change.

Re-emphasized and localized enterprise operations playbook and processes. Increased pieces per hour 22%. Improved on-time package delivery performance from 96.8% to 98.9%.

Met or beat annual budget targets.

Director, Enterprise Accounts, Healthcare & Medical Devices 2010 to 2015

Managed relationships with global, enterprise customers; $123 million annual book of business. Led internal, matrixed teams and worked closely with customers’ supply chain, operations, and finance executives to develop and provide warehouse, fulfillment, and transportation solutions.

Recognized with Chairman’s Gold Award for Sales Leadership each year.

Led quarterly business reviews with client C-level and executive teams. Ensured SLA performance, managed escalations. Pitched and negotiated expanded relationships.

Quarterbacked cross-functional, global development of new account solutions and proposals (distribution centers, transportation modes, last mile).

Averaged 50% overnight travel. Negotiated transition to Operations to be home with family.

Sales Manager, Legacy Accounts 2008 to 2009

Managed prospect list of 7-figure win-back accounts to convert from competitor relationships.

William G. Bostock

Secured $8.2 million of new, annual revenue, 192% of goal.

Created partnership with 3PL firm to offer integrated solutions to targeted prospects.

Streamlined handling of e-commerce retailer’s oversized, fragile goods from container to consumer with 3PL partner. Generated $4 million of annual, 1st year revenue.

Developed 24-hour distribution center and last mile solution for asset-light e-commerce retailer with 3PL partner. Generated $1.5 million of annual, 1st year income.

Promoted to enterprise account solutions sales role based on performance in this role.

Sales Operations Manager 2005 to 2008

Led sales operations & enablement, plus customer success, for $4 billion, Ohio Valley District. Operations liaison/problem solver. Negotiated local sponsorship relationships, including NASCAR. Produced major customer events. Managed 4 direct reports; 37-person team.

Area Sales Manager 1999 to 2005

Trained, coached, and managed 10 field account executives; $250+ million book of business.

Account Executive 1993 to 1999

Developed and managed relationships with 250+ SMEs; $14 million book of business.

Education

MBA, Indiana Wesleyan University, Indianapolis, IN

BS, Business Management & Economics, Hanover College, Hanover, IN

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