MOSES LUBWAMA

Address: c/o DFCU Bank, P.O Box **, Kampala - Uganda

Email: ad1gj0@r.postjobfree.com Telephone: +256-***-******/+256-***-****** PERSONAL STATEMENT

An Environmental Health and Safety Manager with a diverse background in safety which is based in the banking field, forestry and natural resource management. I am adept at implementing cost reduction finance strategies/interventions that significantly improve P&L scenarios and good at enforcing compliance with organisational Environmental, Social and Corporate governance policies and procedures. I have vast experience providing leadership in banking and in corporate commercial environments. Experienced in strengthening processes and systems and ensuring that performance management is aligned to the strategic objectives of the organisation. My attention to detail and excellent time management skills means that every task is completed efficiently and to the highest possible standard. I have a calm and patient disposition meaning that I am able to work effectively under pressure and focus on the task at hand. I work well in teams, but also independently. I am a very motivated person who is very keen to have a successful career. I am now looking forward to making a significant contribution to an institution that offers a genuine opportunity for progression.

EMPLOYMENT HISTORY

March 2018 - Date

ESG Specialist, DFCU Bank Ltd

In this position, I am responsible for assessing the environmental, social and governance aspects of the bank’s operations so as to measure the sustainability and ethical impact of its investments. My duties include; developing and implementing ESG management systems, monitoring their effectiveness, and supporting management in driving the education, communication and implementation of the ESG management system across the company.

• Lead in developing and overseeing the implementation of Environmental, Social and Corporate governance policies and procedures. Developed a comprehensive ESG policy which resulted in significant improvement in the management of the credit portfolio, as well as facilitated the adoption of more sustainable methods of handling the investment portfolio.

• Review and appraise proposed projects for compliance with the Bank’s ESG requirements, adding value to the services offered to investors and companies which led to a significant improvement on the loan book and quality of loans.

• Work with clients to define steps necessary to address compliance gaps. More investment opportunities have been identified, such as green investment opportunities (solar energy, waste recycling, water harvesting etc) and development of green products. This has greatly contributed to the long term developmental impact and sustainability.

• Manage and conduct environmental and social safeguard due diligence of new credit proposals for the bank’s consideration. All key potential social and environmental impacts and risks of a project have been identified and their magnitude and significance have been well understood, facilitating portfolio quality monitoring and hence improved loan book.

• Formulated recommendations and requirements for client action and incorporated them into applicable internal and client related documentation to facilitate financing. This has helped monitor the environmental, social and governance performance of operations in the bank’s portfolio.

• The development of ESG clauses and covenants, and their inclusion in client offer letters has also supported the design and implementation of the bank’s operations, ensuring that the financed projects and other activities are social and environmentally sustainable, complying with the Bank’s environmental and social safeguard policies, and internationally recognized best practices.

July 2013 - February 2018

Banking Officer – Reconciliation, DFCU Bank Ltd

While in this role, I was responsible for analysing and reconciling the financial information of the bank. I verified discrepancies in the financial information, run audits, delivered financial reports and information to management, monitored transactions and also ensured that the bank’s guidelines and policies were effective and adequate.

• Managed the daily, weekly and monthly reconciliation of suspense, nostro and internal accounts of the various products which resulted in an improvement in the efficiency of money transfers, and more TTs, RTGS and EFTs were registered. This translated into more commission for the bank.

• Ensured all statements for auto reconciliation were uploaded by 8:30am, making reconciliation easier, faster and timely, and spending more time on resolving unreconcilable transactions. Financial losses were reduced, and more profit made in addition to the improvement in efficiency brought about by the improvement in turnaround time.

• Identified all potential system issues that could affect reconciliation of accounts and provided solutions to close the issues through acquisition of better reconciliation software. Greater levels of transparency were achieved, and there was a reduction in operational costs by 28%.

• Resolved problems and assisted in the development and implementation of financial processes and systems, which focused on best practices and therefore achieved real and measurable change and productivity improvements.

• Verified the reliability and accuracy of data provided by third parties to ensure accurate reconciliation were made. This minimised fraudulent transactions and hence reduced financial loss.

• Prepared briefing material, correspondence and reports for the Manager, the Director, Finance and other senior departmental officers on financial management issues. Kept management informed of all operational activities and maintained effective communication.

• Shared outstanding items with the responsible business units and followed up on their resolution. More unreconciled items were resolved, reducing financial loss. 2010 - 2013

Chief Teller, DFCU Bank Ltd

In this position, I managed the daily operations at the teller counter, as well as managed and supervised the overall teller team. My duties included; overseeing the other tellers at the bank, maintaining the cash drawer, training new tellers, handling difficult customers, replenishing ATM machines, carrying money to the vaults, and daily ATM reconciliation among others. I also served as custodian of cash assets and holder of keys to the strong room.

• Led a teller team of 5 while ensuring business operations were handled effectively, adequate staffing levels were maintained, training initiatives were executed, and safety/risk management procedures were followed hence operational efficiency.

• Listened carefully and connected with customers to understand their top financial priorities, and presented products and solutions that would be most beneficial to them. This resulted in improved customer satisfaction at the bank.

• Developed familiarity with the bank products and services and looked for opportunities to develop new customer relationships and strengthen existing customer relationships using DFCU’s need based sales approach. The bank became our customers’ total financial services provider thus developing a good reputation.

• Ensured that all documentation and transactions were in line with local and regulatory anti- money laundering/Terrorist Financing and KYC requirements. This helped safe guard against frauds that would lead to financial loss.

• Successfully trained tellers in customer service and standard banking procedures to ensure uniformity of services provided, and this reduced customer frustrations by 75%.

• Consistently reached and exceeded personal sales goals and assisted other tellers in achieving their goals. This resulted in increased profits and revenues made by the bank as a result of the increase in customer base.

• Handled the balancing of physical cash against cash denominations reports. This helped to monitor cash requirements of the branch and making sure it does not go beyond the insured limits.

• Supervised up to five tellers daily which included scheduling and monitoring time to insure proper staff levels. Recognised for keeping wait time below two minutes average.

• Provided excellent customer service to over 50 customers a day as a financial specialist and helped uncover financial needs for customers’ short and longer term financial goals. As a result, established effective relationships with clients for repeat business.

• Stood in for the Operations Manager from time to time when needed and therefore ensured continuity of bank operations even in the absence of the Operations Manager. 2008 - 2010

Banking Officer/Teller, DFCU Bank Ltd

While here, my main responsibility was to provide high quality frontline transaction services to customers politely and with courtesy. I handled customer financial transactions like deposits, withdrawals, transfers, money orders, and checking accounts, issued negotiable items, ordered products for the customer, collected payments and also promoted the bank’s services.

• Always captured accurate narratives for all transactions to be processed. Eliminated and greatly minimized erroneous entries hence reduced customer complaints and litigation costs.

• Repeatedly exceeded annual sales goals by aggressively cross selling the company’s new products and services to counter clients. This resulted in increased revenues for the bank.

• Encouraged teamwork among the staff which resulted in good working relations, and encouraged workers to share knowledge. This helped us to grow as individuals, as well as made our work better and easier.

• Successfully resolved a standing issue with a client, which had been in limbo for almost 6 months hence customer satisfaction.

• Complied with the bank operations and security procedures by participating in all dual control functions. This helped to prevent any kinds of losses to the company through theft or frauds

• Managed to reconcile a particularly difficult cash report which had been worked on unsuccessfully by 4 other tellers.

• Reported on suspicious activity to the security unit of the bank as soon as I noticed any anomalies. This minimized losses by the bank due to late interventions.

• Effectively planned and prioritized work activities and thus completed tasks in an orderly manner as well as provided guidance and recommendations on particular issues.

• Recommended strategies clients could use to achieve their financial goals and objectives including specific recommendations in such areas as cash management, insurance coverage and investment planning.

• Managed queues by providing quick, accurate and efficient services. 2008

Data Entrant, Warid Telcom

While here, my main role was the pre-registration of new customers’ preferred numbers with the network.

• Developed my interpersonal skills which improved my efficiency in delivering quality services.

• Took responsibility for gathering data and entering it accurately and efficiently. Client data was always available in the computer system whenever it was needed hence a smooth flow of work operations.

• Improved correct data submissions through expert ability to detect missing information and wrong data submissions. The company obtained information that was complete and accurate.

• Consistently met and exceeded daily team performance goals with attention to detail.

• Adhered to best standards and processes in executing allocated responsibilities.

• Took initiative and developed a commitment to maintaining consistent and high levels of productivity which positively impacted the department’s operational efficiency. July 2007 – October 2008

Network Administrator, Linux Cyber Café

While here, I was in charge of the implementation and maintenance of computer network systems in the company. My duties included; handling equipment inventory, troubleshooting problems, data backup, developing and conducting training in MS Office, installing firewalls and appropriate cryptography, managing e-mail systems, and ensuring security of the system.

• Ensured that anti-virus and spyware software is installed and up to date on all computers, and that users are aware of the company’s IT security guidelines. This maintained the safety and efficiency of computers.

• Facilitated efficiency through timely troubleshooting. This ensured that computers are maintained in a working state with no operational issues therefore reduced delays and saved time.

• Analyzed and revamped antiquated and inefficient processes to increase productivity while bringing in newer and more efficient technologies. Bought the company and the network up to industry standards, ensuring 99% uptime.

• Researched the best available options and recommended/implemented hardware and software solutions for both short and long range goals basing on business growth and evolving user requirements. This increased the company’s competitive advantage.

• Ensured efficiency by utilizing organization labs to train staff from different departments. This enabled acquisition of skills and knowledge of computers therefore timely execution of tasks.

• Facilitated quality service delivery through troubleshooting on various occasions, server maintenance, and user support. This enabled smooth running of activities in the organization as the end users problem would be solved and they could continue with their work.

• Continuously assisted team members to improve quality of processes by providing IT Technical support and assistance to all staff and ensuring issues are resolved in time resulting in overall efficiency of the organisation.

August 2004 – October 2004

Fieldwork Trainee, Mpanga Forest Reserve - Mpigi District While in this position, my duties included maintaining the ecosystem of the forest reserve, sensitizing communities about sustainable resource utilization, carrying out enrichment planting, making progress reports during the exercise, planting trees for commercial use and agroforestry.

• Contributed to internal research towards efficient forest management by monitoring environmental variables like water quality, soil characteristics and climate change.

• Sensitized the communities about sustainable resource utilization, and as a result, other economic activities were introduced like planting of pine and eucalyptus trees, fruit trees, agriculture and agro forestry. Also, communities started protecting the forests by policing one another.

• Encouraged the planting trees specifically for commercial use. This reduced pressure on the natural forests by providing an alternative for timber and firewood.

• Managed the inventory and mapping team which was responsible for collection of data for forest management through facilitating trainings, conducting staff appraisals and motivating them hence boosting team efficiency and productivity.

• Envisioned new growth opportunities, developed programs and processes that were unique to the association’s needs, and proactively identified and adopted the use of new outreach activities that resulted in the realisation of the organisation’s objectives.

• Maintained the ecosystem of the forest reserve by emphasising forest protection and hence improved on eco-tourism and thus generating more revenue.

• Provided exceptional support to management and co-workers and in so doing increased the overall efficiency of the organisation.

• Provided an extra set of hands at the organisation thus increasing productivity. Prevented the staff from being overburdened and freed them up to accomplish other tasks. EDUCATION

2003 - 2007

Bachelor of Science in Forestry & Nature Conservation Degree Makerere University, Kampala

2002

Uganda Advanced Certificate of Education

Makerere College School

1998

Uganda Certificate of Education

Kibuli Secondary School

ADDITIONAL TRAINING/QUALIFICATIONS

• 28th May - 14th June 2018: Certificate in Environmental & Social Risk Analysis, United Nations Environment Programme Finance Initiative (UNEP-FI)

• May 2009: Certificate in Banking, The Uganda Institute of Banking and Financial Services REFEREES

1. Mr. Casias Musasira

Senior Manager, Credit Support and Monitoring

DFCU Bank, Plot 26 Kyadondo Road - Nakasero

Contact: 078*-***-***/031*-***-***

Email: ad1gj0@r.postjobfree.com

2. Ms. Naome Logose Isingoma

Branch Manager,

DFCU Bank, Entebbe

Contact: 075*-***-***

Email: ad1gj0@r.postjobfree.com

3. Ms. Scovia Kasemire

Operations Manager,

DFCU Bank, William Street

P. O Box 70, Kampala - Uganda

Contact: 077*-******/078*-******

Email: ad1gj0@r.postjobfree.com

Certification

I, the undersigned, certify that to the best of my knowledge and belief, this data correctly describes me, my qualifications, and experience.

Signed

Moses Lubwama

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