Cherry Mae Salcedo Galvan

Mobile no. 438-***-****

Montreal Quebec Area

ad1ghq@r.postjobfree.com

• Cash handling and point –of-sale system

proficiency

• Knowledge of food safety and hygiene

regulations

• Excellent customer service and guest relation

management

• In- depth food, Beverage and wine knowledge

• Strong multitasking and time management abilities With a total of 20 years’ experience in F&B industry (Hotel and Cruise line). Seeking new challenges and opportunities for professional growth and advancement, where my existing skills and qualification will add value to the company.

• Demonstrated genuine hospitality while greeting and establishing rapport with guest to meet customer needs.

• Assisted customers with menu selections and answered inquiries about ingredients and preparation methods.

• Serve both beverages and food items to guest at their tables and inquire into their requirements for additional food items.

• Prepared and served a variety of hot and cold beverages, including coffee, tea and smoothies.

• Lay tables by arranging right types of tablecloths, flatware, dishware, and glassware.

• Set up buffet tables according to specified instructions, ensuring that all dishes are refilled before they run out.

• Collaborated with Kitchen staff to ensure timely delivery of food orders.

• Maintain a well- stocked food counter by replenishing supplies and monitoring inventory level.

Norwegian Cruise Line

Waitress / Food Attendant

November 2011 – November 2023

Professional

Experience:

Park Hyatt Dubai

Dubai United Arab Emirates

Waitress / Food Attendant

September 1999 – October 2011

• Consistently provided professional, friendly and engaging service to meet customer needs.

• Take customers food and beverage orders accurately and efficiently.

• Guided guests through menus while demonstrating through knowledge of the food, beverage and ingredients.

• Respond promptly to customer inquiries, concerns, and complaints, and ensure customer satisfaction.

• Operate cash registers and handle monetary transactions with customers.

• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

• Displayed enthusiasm and knowledge about restaurant’s menu and products. Skills:

Professional

Summary:

NORWEGIAN CRUISE LINE

February 10, 2022

Crowd Management & Safety Training for personnel providing direct service to passengers in passenger’s space.

C.F SHARP CREW MANAGEMENT INCORPORATED

Manila, Philippines

November 07, 2012

Anti-Piracy Awareness Training

Training &

Achievements:

NORWEGIAN CRUISE LINE

November 28, 2015

Security Awareness Training

NORWEGIAN CRUISE LINE

Lisbon, Portugal

November 11, 2023

Certificate of Service

NORWEGIAN CRUISE LINE

July 4, 2023

Certificate of Employment

Award &

Contribution

NORWEGIAN CRUISE LINE

October 2022

Certificate of Guest Relation and Hospitality

NORWEGIAN CRUISE LINE

January 2023

Certificate of Dedication

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