JOHN PAUL C. FUENTES

**** ***. ** * ****** St. Paco Manila

Mobile No.: +639*********

Objective: To obtain employment as a Bellman/Room Attendant/ Housekeeping in an esteemed company. Bringing exceptional service skills along with knowledge of providing positive customer services in a hospitality environment serving at high standards and quality services.

Personal Data:

Date of Birth: November 01, 1991

Place of Birth: Tacloban City

Age: 31

Gender: Male

Citizenship: Filipino

Height: 5’7

Weight: 70kg

Civil Status: Single

Educational Attainment:

High School: Cirilo Roy Montejo High School Year Graduated: 2008

College: Eastern Visayas State University Undergrad – 1st semester only

Work Experience:

1.La Rica Hotel

Zamora St, Downtown, Tacloban City

Bell Boy

(2017-2020)

Deliver excellent customer service, at all times.

Receive guests in a professional and friendly manner.

Maintain high standards of cleanliness and presentation.

Helping guests out of vehicles and unloading their bags and luggage and transporting it into the hotel and on their respective rooms.

Helping the guests find their respective room and teaching them how to operate room door locks, and room lights, TV, radio and the like

Assisting the guests with their needs.

Ensure that guest luggage is carried from room to departure point on check-out.

Keeping the entrance and lobby areas of the hotel tidy and welcoming.

Helps with home service deliveries such as delivering morning newspapers to the guests, food or any goods delivery.

Must be familiar with hotel amenities and knowledgeable on the surrounding area, transportation options and closest locations.

Ensures the rooms are in order and tidy.

Performs light housekeeping duties.

Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety

Report any security issues to line manager

Always adhere to all company policies and procedures.

Be involved and contribute at team meetings

Carry out instructions given by the management team and head office

2.Travellers Suite Tacloban

Avenida Rizal, Downtown, Tacloban City

Room Attendant/Housekeeping

(2015-2017)

Responsible for the general cleanliness of all assigned work areas.

Maintain hotel locker rooms, loubges, waiting area and back of house area.

Perform cleaning duties to maintain hotel rooms in a clean and orderly manner, including common areas and the preparation of vacant rooms.

Supplied guests with extra towels and toiletries when requested.

Hand dusted and wiped clean hotel funitures, fixtures and window

Remove finger marks and smudges from surfaces like doors, frames and glass partitions.

Replenish guest supplies and amenities.

Cleaned and returned vacant rooms to occupant-ready status.

Make beds, replenish linens, clean bathrooms, clean halls, dust and mop

Stock toilet tissue and paper towels as well as other rest rooms supplies and inform supervisor when supplies were low.

Check all vacant rooms daily to keep it fresh.

Dispose of trash, waste and other disposable material.

Maintain all equipment used in completion of housekeeping duties.

Skills:

1.Good customer service skill

2.Attention to details

3.Polite and Courteous demeanor

4.Ability to act with urgency in an emergency situation

5.Able to work in a rotating shift

6.Physically dexterous

7.Able to maintain confidentiality of information

8.Good in listening skills

9.Good in communication skills

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

JOHN PAUL. C. FUENTES

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