Customer Service Retail Sales
Resume:
Carrie Thompson
Buckeye, AZ
************@*****.***
I have many years of retail sales and management experience as well as restaurant management. I have consistently met goals and quotas, but my success in these positions has been achieved by my focus on superior customer service.
Authorized to work in the US for any employer
Work Experience
Measurement Technician
The Home Depot - Tucson, AZ
August 2017 to Present
Hdms measure tech for Pinal county and pima county in home measures, customer service, some in store. Interior design.
Daily creating route, calling customers to let them know when I would arrive, taking into consideration traffic and weather conditions. Measuring rooms for flooring installations, informing them of next steps and answering all questions regarding installation process. Barista/Cashier
Banner Health - Casa Grande, AZ
January 2018 to July 2020
I run a coffee shop at night. Consistent accolades for customer service and innovation. Dispatcher/Customer Service
Knights Towing - Casa Grande, AZ
February 2017 to August 2019
Coordinate and Dispatch tow trucks for private, insurance and municipal calls. Run front office where customers pick up impounded vehicles, maintain yo to date records of all vehicles stored or impounded. Apply for abandoned vehicle titles.
Floral Manager/ Starbucks manager
Safeway - Chandler, AZ
October 2013 to March 2018
I started part time at Safeway, they quickly offered me full time management positions. I chose Starbucks, for the combination of sales challenges and customer service opportunities. After a few years, I applied for and received the floral manager position. Am a Starbucks Certified barista. Assistant Manager
Macayos - Casa Grande, AZ
August 2009 to December 2014
As assistant manager, I had to open and close the store, balance books, cash drawers, hire and train staff, write schedules, order product, inventory management, all aspects of running a restaurant. Operator
Old Pueblo Traders - Tucson, AZ
February 2004 to June 2005
A call center, where i answered phones to take customer orders, questions and complaints In Home Caregiver
Self Own Business - Tucson, AZ
October 2000 to May 2004
Provided respite care for several families, eventually taking over full time care for a single client Education
Associate in General studies
Central Arizona College - Casa Grande, AZ
January 2014 to July 2015
Associate in Medical office management
Tucson College - Tucson, AZ
July 1993 to September 1994
Skills
• Customer Service (10+ years)
• Conflict Resolution (7 years)
• Data Entry (10+ years)
• Floral design (3 years)
• Hiring (7 years)
• Inventory Management (7 years)
• Inventory Control (7 years)
• Management (10+ years)
• Quality Control (7 years)
• Team Building (7 years)
• Personal care (4 years)
• Interior design
Certifications and Licenses
Starbucks Certification
July 2014 to Present
Certification covers ingredients to drinks, Starbucks standards and policies, product knowledge. Assessments
Management & leadership skills: Planning & execution — Proficient September 2021
Planning and managing resources to accomplish organizational goals Full results: Proficient
Customer focus & orientation — Highly Proficient
September 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Retail skills: Shelf stocking — Highly Proficient
September 2018
Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to maintain supply.
Full results: Highly Proficient
Work style: Reliability — Highly Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Retail customer service — Expert
September 2021
Comprehending and responding to retail customer needs Full results: Expert
Customer focus & orientation — Highly Proficient
December 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Management & leadership skills: Impact & influence — Proficient December 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Retail customer service — Highly Proficient
December 2021
Responding to customer situations in a retail setting Full results: Highly Proficient
Delivery driver — Highly Proficient
November 2021
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Attention to detail — Highly Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
A natural leader, always chosen for supervisory roles. Experienced in hiring, training, leading, coaching.
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