Hugh David Wax

Professional Summary

Chief Information Officer for US based biologic company

Recovered failed Microsoft ERP implementation, in addition to implementation of SAP, Oracle and Infor ERP platforms.

Global management of over 100 sites Infrastructure, including all aspects of technology and hosting options.

DevOps Skills - Change/configuration management, Agile Methodologies, ITIL, Release management, Design, develop and implement key process metrics (KPI’s) and DevOps best Practices.

Solutions oriented leader with outstanding success managing a broad global, regional or local range of centralized and decentralized initiatives.

Excellence while leading, supporting, resourcing, participating and planning discoveries through implementations.

Provider of strategic and tactical direction in all phases of systems and program life-cycles up and down the communication chain.

Known as a true leader whose attributes include positive, personable, dynamic and engaging while bridging sponsors, stakeholders, builders and users. While managing resources, budgets and active teams daily across multiple global engagements.

Track record of increasing responsibilities with Global enterprise management, application management, Infrastructure management, design, system analysis, development and full life-cycle program and project leadership while communicating value earned as needed to senior leaders or board members.

Distinguished and well-known leadership Attributes with hands-on management style through all stages of development efforts internal, external and off shore, including but not limited to requirements development, Infra and software architectural design, piloting, testing and support.

Managing direct employees, consultant internal and external in addition to a matrix team of dozens from multiple functional groups including developers, architects, infrastructure engineers, telecom engineers, client services personal, helpdesk leaders and third-party suppliers.

Solid direct experience in development and managing budgets in excess of twenty-five million.

Work History

Organogenesis – VP of IT, CIO

Canton, MA

11/2021 –Current

Recovered Failed D365F&O implementation

Build from zero and IT PMO fully functional with adding ITSM to manage and control IT work intake.

Complete replacement of onsite networking

Lead strategy deployment processes for Information Technology and develop operating rhythms to measure progress.

Coach, develop and mentor the IT team to deliver and support robust systems, processes and IT infrastructure on schedule while continuing to develop management skills necessary to lead a rapidly growing organization.

Build scalable infrastructure to support expected growth of the company.

Partner with Executive Team to develop and prioritize key initiatives across the organization.

Identify projects to drive efficiencies utilizing data-driven metrics.

Identifies and recommends new technologies and services that will improve efficiency, processes, and operations; reviews requests for additional services and upgrades, assessing the costs and benefits to the organization.

Facilitate preparation of project plans and proposals, outlining project objectives, requirements, and analytical and programming staffing requirements for proposed systems.

Maintain pace with technological progress, economic change, and company needs by directing continual improvements of staff, equipment, and procedures.

Prepare, implement, and execute IT budget.

Responsible for ensuring that internal controls activities are completed in full compliance with Sarbanes-Oxley (SOX).

Provide technical leadership and professional guidance to managers and staff to ensure long term succession and development of IT division.

Instill a culture of security by design in all areas of IT. Projects such as - ServiceNow upgrade and expansion; global Windows 10 Lab Upgrades etc.

Implementation D365F&O and Salesforce full suite

Hawkins Point Partners, LLC– Principal Consultant, PMO & Infrastructure – Additionally, Client Partner

Client – bluebird bio

Cambridge, MA

01/2020 –11/2021

IT divestiture leader one of three, breaking our rare disease with Oncology businesses. IT lead business with approach, strategy, TSA’s and forms.

Working to build out SDLC project organization and increase our maturity model. Mentor staff on the various Project assignments and to help develop new routes to market and actively engage in business development activities as and when required. Being part of the infrastructure management team and input to the strategic direction of the business and help meet our ambitious growth targets.

Technology road mapping with leadership acceptance for Infra, telecoms and AV.

ServiceNow centric, ITSM (Information Technology Service Management) program development completed and in run phase (IT Service Management (ITSM)) under IT Infrastructure Library (ITILv4) framework and best practices.

Projects such as - ServiceNow upgrade and expansion; global Windows 10 Lab Upgrade program, Physical buildouts and Platform migrations.

lead and influence the development and delivery of Infrastructure software, hardware and cloud Projects Consultancy within the business.

Ensure the successful delivery of client facing assignments

Support work winning and overseeing the assembly of high-quality deliverables for submissions

Implementation of best practice methodologies

Have authority on all aspects of Project Controls (Planning, Scheduling, Risk Management, Cost Control)

Implementation of requirements for project planning, cost recording, reporting, and analysis

Lead on governance and provide direction to ensure contractual obligations are met

Identify, evaluate and drive key innovative and creative opportunities

Market the organization’s capabilities and win work with clients to support growth

Maintain and develop highest standards of client relations including major client account management

Maintain and report upon a Consultancy pipeline focused on delivery of project-based consultancy offerings

Newagen Group, LLC – Principal ERP selection consultant

Client - Kiniksa Pharmaceuticals

Lexington, MA

10/2019 –12/2019

Newagen Group assists clients with the complex challenges of achieving and sustaining improved operational effectiveness and superior performance.

Investigation and selection of Commercial ERP system

oConduct Discovery

oDefine Architecture Framework

oDefine Requirements

oIdentify Solution Candidates

oDevelop Demonstration Scripts and RFP

oConduct Solution Demo Sessions & Evaluation

oComplete Solution Selection & Acquisition

oDevelop Implement Strategy

.

Sanofi - Director infrastructure, Development Operations & integration

Global role based in Westborough, MA

08/2016 – 09/2019

Investigation and selection of infrastructure hardware and systems selections, such as SimpliVity Hyperconvergence (Now HP) and the choice to move into now EMC VxRail.

Global Development and Operations for Applications DevOps. Spanning global Manufacturing, Quality & Corporate Operations IS systems at over 100 sites

Support Design and build global application teams on the Infra scoping and rollouts of new infrastructure needs global, regional, central, site or cloud based operating models.

Experienced in leveraging Infrastructure as a Service (IaaS), Platform as a service (PaaS) and Software as a Service (SaaS) hosted environments.

Global organizational focus, Pharmaceutical/Biotechnology development and operations software and, hardware and Infrastructure design.

Global organizational development and of operations road maps and execution planning.

Lead the Global Infrastructure technical experts’ team for Industrial (Manufacturing facilities, over 100 with direct oversight) globally hardware, software, security scale ability etc. Core model examples, central design global deployments over and over.

Support Global divestitures and acquisitions such as Merial pharmaceuticals separation and onboarding, Boehringer pharmaceuticals CMO's or the Medivation and BioMarine considerations with Sanofi in the US.

ServiceNow's Cloud Platform, for IT service management.

Computer Associates CARA program - for the automated systems deployments, software and servers.

Programs Apttio - Central budgets, Cloud providers such as AWS, Azure and multiple smaller providers.

Global support, deployment and enhancement of business software applications representing Sanofi and Genzyme's Operations Divisions.

These efforts encompass Quality systems, Materials Management systems, Manufacturing and Distribution functions including ERP and Finance.

Manage internal resources, Permanent direct employees, long-term consultants and external consultants on site. Today my Team members are in Pessac France and Westborough, Ma.US, fourteen totals.

Roles managed, System engineers, Developers, Application specialists, DBA's, BSA/PM's across multiple locations across the US and Globe.

Total reports peak, nineteen direct staff, with the aid of two manager leads, one for technical the other, off shore team coordinator.

Conduct annual reviews, performance management, workflows, and staff development.

Quarterly revisits and compiled annual reviews drove increased performance, based on clearly defined expectations.

Development, deployments and maintenance of global enterprise software applications used to manage supply chain operations, ERP system, MFGPro, Oracle and SAP (Two builds financial side and Manufacturing side then integrations).

Coverage of thirty-eight independent ERP databases.

Responsible for development and maintenance of global enterprise software applications used to manage quality assurance.

Technical Architecture development for infrastructure associated to systems under management.

S95 standard structure familiarity, strategy and experience.

Key Biopharmaceutical Manufacturing systems include DeltaV, Manufacturing Automation Systems, Manufacturing Execution Systems (MES) - Werum PAS-X and Rockewell Automation Plex, Enterprise Document Management Systems (EDMS and documentum d2), Quality Systems, Process Analytical Technology (PAT-APEX) and Laboratory Information Management Systems (LIMS).

Develop work plans, establishing technical objectives, assigning tasks and supervising information programmers, engineers and project managers for large teams or multiple small teams.

Includes, schedules and coordination activities of department.

Total global application inventory, fifty applications and managed annual support and license payments.

Maintain applications and controls in accordance with regulatory controls such as GMP and SOX requirements for over half my application inventory.

Communicate short- and long-term business goals, to ensures information systems meet company and regulated standards.

Researched feasibility of new systems and applications or modifications to existing systems or applications and recommends action.

Develop and supported IT project plans, including milestones with business and other IT groups with baselines and forecasts.

Work with Service delivery teams, delivery managers and PMO to develop cross resource teams achieving business goals.

Analyzed return on equipment, hardware, software and network related investments.

Key Contributions:

Managing resources and workflows, requested by the Supply Chain & Quality Delivery Teams.

Support knowledge areas such as software application architecture, Software development lifecycle (SDLC) and change management.

Ensure SOX and GMP compliance requirements are met through metrics.

Established and maintained service level agreements (SLA) and Operational level agreements (OLA) with the business owners.

Analyzed departmental documents for appropriate distribution and filing.

Performed initial client assessment and analysis to begin research process.

Sanofi - Industrial Affairs - Information Systems - Associate Director

North American and eastern EU based in Westborough, MA

01/2009 - 01/2016

Promotion from Sr. Manger as scope grew from Genzyme global, to Sanofi NA, to Sanofi global.

Managing resources and systems workflows, requested globally.

Supported knowledge areas.

Ensure SOX and GMP compliance requirements are met.

Service level hierarchy.

Service Level 0 - Gather information from user and route ticket to support group (No troubleshooting performed by Service Desk).

Service Level 1- Routing of tickets to support groups as well as some basic scripted responses and trouble-shooting.

Service Level 2 - Perform in-depth trouble-shooting of defined issues reported and act as a Liaison for users of the application.

L3/L4 - old regional team - Subject Matter Expert/Super User of the system.

L4 - New global team Subject Matter Expert/Super User of the system and designer, ITEC (Industrial Technical Expertise Center) North America - Applications Integration and Development and Operations - Same overall role as listed below, however more focused on North America and Sanofi Manufacturing business such as Sanofi Genzyme, Sanofi Pasteur and Sanofi Merial.

Supported continuous process and performance improvement for manufacturing issues, robustness and compliance, winning some corporate awards.

Oversaw business calendar of events and scheduled key initiatives.

Analyzed impacts of regulatory changes on operations and developed mitigation plans.

Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.

Directed financial operations, including developing and administering budgets.

Genzyme, Genetics divisions - Principal Project Manager

Westborough, MA

01/2006 - 01/2009

Promoted Senior to Principal within three months of joining the organization.

VP award for excellence, managing a national 230M systems redesign initiative within a six PM team.

Liaison to business leaders for planned system or application development and implementations also presenting each quarter to the board of directors.

Directly supporting client's and doctors, one to one aligning initiatives with internal and external sponsors, suppliers and resources.

Worked with business and project teams developing scope, objectives, functional and technical requirements packaging deliverables across nine esoteric testing laboratories.

Develop detailed program and project plans, built around milestones and deliverables with baselines and forecasts.

Executed projects using matrix resources and business users in accordance to agree project plans, while delivering on time, within budget and controlling change.

Managed On-site, off -site, on-shore and offshore resources, coordinated managed and assist in training users and members within user groups.

Included Developers, app specialists, BSA's, IT PM's and business PM's.

Work with team leads, application delivery managers and the PMO to develop resource plans to achieve goals within the project constraints.

Assess changes to projects based on new evolving requirements; document, obtain approval, and track changes to the baseline scope commitments.

Managed business, program and project expectations, facilitate communication to stakeholders, including management and business executives while escalating unresolved issues and communicated decisions.

This effort included frequent domestic travel and occasional international travel.

Worked directly leading billing implementations and issue resolution with financial teams, systems such as home-grown RBS and Xifin (comprehensive accounts receivable and financial management solution for clinical laboratory use).

Lead initiatives with process flow and OLA/SLA's including Global service desk support using the Clarify application system.

Clarify is an OTS Customer Service Management (CSM) system based on Oracle7 RDBMS and the RS/6000 platforms.

Worked hand and glove leading IT initiatives for site build outs that included all aspects of data center, networking from 1 Gig dedicated MAN (Metropolitan area networks) to client DSL support.

This includes current site operations while cutting over to new site services.

Experience encompassed three site build outs and a major site move in excess of 26M for a single site IT need.

Ensured Genzyme business systems and project goals are aligned while quality is maintained through tracking and reporting program and projects progress.

Provided analysis to assist the selection, development, implementation and ongoing support of business systems assuring high value, widely accessible, comprehensive, integrated information networks meeting customer needs.

Ensured appropriate "hand off" of final product to the support team and/or appropriate business owner.

Developed, request approval and managed program budgets from 30K, 250K to 26M Expense, Capital or combined.

System implementations: FORS (Fusion oncology reporting), FUSION (LIM/LIMS), Cellular Analysis IQCA, BioImagene and Bacus Automated marker analysis; Automated Metaphase finding, Karytyping and FISH analysis and reporting system; all were enterprise system efforts.

Key Contributions:

Designed and developed numerous information technology systems for healthcare applications.

Smart Application designs for automated processing.

Information system designs for data processing and storage.

IT Infrastructure designs including total sites technology needs.

Lead many of the initiatives from discovery through close.

Lifespan Hospitals, Corporate IS - Senior systems application analyst

Providence, RI

01/2002 - 01/2006

Facilitated discussions, meetings and presentations between client, the business teams, and IT project teams bridging gaps between technology and business models.

Provided analysis, support and development in selection and implementation of diagnostic applications and interfaces to ensure high value, widely accessible, comprehensive, integrated information networks.

Main responsibility project management role following PMBOK methodologies.

Managed databases implemented product updates, and system upgrades.

Interface design HL7 specification development.

Systems include Quovadx Cloverleaf Interface Engine, Flat File Schema, XML Metadata interface and HL7 platform data migration.

Defined improvements to streamline IT department and reduce costs.

Lead or wrote system and interface test plans.

Developed use cases and entity relationship diagrams.

Worked though hospital group disaffiliation, oversee focus groups and successfully lead implementations and divestiture.

Work with senior IT management performing as team lead.

Documented and facilitated current and future state systems and workflows through multiple analysis tools.

Senior Aerospace, Senior Project Engineer / Program Manager

Sharon, MA

01/1994 - 01/2002

Acted as associate chief engineer over the years including global client call face to face and remote.

Created conceptual designs, analysis and technical proposals for related Bellows products, from development, through qualification testing and first customer delivery.

Worked closely with customers to advance the development need and transfer these design goals through manufactured product.

Lead development groups and managed project budgets in the products development, encompassing a variety of engineering, manufacturing, sales and support issues.

Developed qualification testing procedures for projects.

Developed strategies, manufacture, test and field support impacting the division.

ad1gex@r.postjobfree.com

508-***-****

24 Rhodes Street, Plainville, MA 02762

https://www.linkedin.com/in/hugh-wax-47646a5

Skills

IT Infrastructure framework - Servers, Storage, Subsystems, Networking devices such as switches, routers and cabling, dedicated network appliances such as network firewalls all with associated Software and solutions in addition telecom and AV with integrations to conference rooms or MS-TEAMS.

Systems development life cycle while delivering features, fixes, and updates frequently in close alignment with business objectives. Including Infrastructure Lifecycle Management (ILM)

DevOps Infrastructure, applying the process of infrastructure automation easing development and operations processes by introducing good deployment practices such as computerized Server or application deployments, testing and versioning. Specifically, as of late, CARA; CA release automation.

Supported in the past systems; Cerner/DHT - AS/400 platform, CopathPlus (Anatomical pathology); Cerner, Classic lab system; Fuji, Synapse (PACS); GE (PACS); GE, Centricity Perioperative (iPath, Ormis, Operating room system); WITT. Cardiology system; Hemocare, blood bank system; NAD/Dragger Medial, Satrun/Innovian, Anesthesia system; Teleresults, organ transplant system; Provation, endoscopy system; Lifescan, Glucose system, Siemens, Invision and CPOE.

Interface Engines, Flat File Schema, XML Metadata interface, Web methods and Tibco platform data migration.

Focused and developed DR processes including RTO/RPO development and worked with the business on BC planning.

OLA & SLA development with RACI's included per system or platform or Data Center in view.

Strategic leadership and road mapping

Policy and procedure modification

Documentation and control

Financial administration

Key relationship management

Schedule coordination

Staff management

Education

Brandeis University

Master of Science: Information Technology Management

GPA: 3.8

Brandeis University

Graduate Certificate: Information Technology Management

GPA: 3.8

Fitchburg State University

Bachelor of Science: Industrial Science, Manufacturing Technology (Core focus robotics and automation)

Wentworth Institute of Technology, University

Associate: applied Science, Welding Engineering

Multiple certification classes in technology and leadership

Training/Certifications

• Professional development (PDU) programs, leadership courses, performance evaluations, sharing feedback, interviewing & employee development

• ITIL 3 & 4 (Information technology Infrastructure Library) framework training.

• PMI Fast track program, Management Development Program Boston University

• Information Technology Management and Leadership Professional (ITMLP ©) certification

• Information Technology Management and Leadership Executive (ITMLE©) certification

• LEAN Leadership - - Kaizen events Charter (Problem statement embedded) Plus SIPOC development Value stream map plus Benefit effort matrix

• Business Process Modeling certification

Affiliations

Professional Project Management institute (PMI), Membership ID # 868179

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