Customer Service Store Manager

Prenda Lang

*** ******** ***** *********, ** ****6 334-***-**** **********@*****.***

Obtaining a position in Human Resource Management offering 18 years’ experience in office management, customer service, and retail management.

Store Manager, Titlebucks, 2889 S Rainbow Drive, Decatur GA

December 2022-Present

Oversee the account management and recovery process of the customer's accounts. Building an aligned relationship with each customer throughout the length of the loan, Utilize strong interpersonal skills to communicate and interact with customers and team members. Ensures a work environment that upholds compliance with company policies and procedures. As well as local, state, and federal laws and regulations. Assist in running the store and day-to-day operations in the absence of the General Manager. Oversee account management to prevent loss and charge-off accounts by focusing strongly on good customer service. Assist in managing overall performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports.

Store Manager, Shoe Department, 965 US Highway 80 W Unt. 1000 Demopolis AL

October 2019- December 2022

Performed great customer service, set up the sales floor for promotional sales. Completed schedules for employees, and processed freight weekly to feel inventory to push sales to company standards. Maintained a clean organized backroom to meet company standards to create a smooth flow for customers.

Office Manager, Speedee Cash 305 US Hwy 80 West Demopolis AL

March 2016-August 2019

Managed, Supervised, and trained over 20 new managers throughout the state of Alabama realizing training and orientation cost savings of nearly $32,000. Managed accounts payable accounts averaging $8,000.00/month. Utilized QuickBooks to store AP/AR daily and monthly processes reconciled to 100%. Increased store sales by 75% through intensive management, staff training programs, improved inventory management, and cost control measurements.

Assistant Manager/ Merchandising, Burlington 1100 S. Canal Street Chicago, IL

July 2014-January 2016

Promoted to Assistant Manager/Merchandising, Managed the day-to-day functions and operations of the daily productivity and floor preparation of the sales managers and employees daily, maximized sales results through managing associates on sales markdowns and merchandising from the receiving area to the sales floor. Ensured schedules and payroll budgets complied with company standards and handled internal and external customer complaints as Manager on Duty.

Customer Service Manager, Burlington 11640 S. Marshfield Ave. Chicago IL

March 2013-July 2014

Worked in teams and partnered with cashiers through coaching and training, assisted cashiers with sales by coaching and demonstrating professionalism, and interviewed and assisted human resources in hiring and orientation to meet the company's core values. Managed the overall scheduling process of the Customer Service Supervisors and Cashiers.

Cashier Manager, Sears 600 Lincoln Mall Drive Matteson IL

June 2005-March2013

Meet and exceeded company standards in-store promotions/credit and customer service. Interviewed and assisted cashiers with selling and daily transactions, monitored and maintained company integrity by investigating daily variances.

EducationBachelor’s In Business Administration Concentration in Human Resource Management Strayer University Atlanta Georgia July 2021 to September 2023

High School Diploma Bloom High School Chicago, IL August 1996 to May 1999

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