TERRI V. GILL

972-***-**** ad1gdd@r.postjobfree.com

CLIENT SERVICE LEADER

A Client Service Professional with extensive experience in the telecommunications industry. Utilizes product knowledge and best practices in client service to improve business outcomes. An effective communicator who is continually focused on achieving project goals. Key skills include:

Product Knowledge Technical Support Client Service

Reporting & Analysis Project Management Training

EXPERIENCE

VERIZON BUSINESS, Texas 09/2010 - 10/2022

CLIENT REQUEST ENGINEER 08/2018 - 10/2022

Received requests in the unified ordering system for daily task assigned and contacted sales to support the request.

●Contacted customer to confirm details of the quote to ensure accuracy.

●Engaged solution architect for technical clarity.

●Engaged PCM Analyst for special and advanced pricing.

●Tracked quotes daily to report to management and stakeholders to support business management.

LIFECYCLE IMPLEMENTATION MANAGER 03/2017 - 08/2018

●Actively participated in required calls within internal team and customer.

●Inquired regarding additional information needed to support customer seamlessly.

●Ran fresh reports on customers metrics and prepared for reporting meetings.

●Ensured all work was transitioned into the unified ordering system to new LIM and OM contacts.

●Participated in QBR with sales and customer.

PROJECT MANAGER 04/2015 - 03/2017

Executed and maintained project management process in the areas of project schedule, quality management, communication management, risk/issue management and change management.

●Developed and maintained project schedules and calendars with the input and assistance of leads.

●Facilitated team meetings, providing meeting minutes and action items where needed.

●Tracked tasks assigned to the project team and prepared regular status reports.

●Gathered and reported performance measurement of on-going progress.

●Prepared and documented Day1/Day 2 support documentation and acceptance criteria.

ORDER MANAGER 09/2010 - 04/2015

Responsible for the accurate completion of customer orders.

●Tracked throughout the order entry and delivery process until revenue was fully realized.

●Engaged in weekly sales forecasting process to understand and plan workload well.

●Scheduled activations, notification of post install and maintenance processes.

EDUCATION

Bachelor of Arts, BA, Sociology, University Of North Texas, Denton, Texas

CERTIFICATIONS

ITILv3 Foundations