Shawn

Romero

Sales

Shawn Romero

*** ***** ***

Oceanside, CA 92056

760-***-****

ad1gc9@r.postjobfree.com

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Personal Summary Highly motivated sales professional who has a genuine interest in working with and helping customers. A resilient and compellingly persuasive individual who assists customers resolve their problems. Having a professional appearance and a respectful, business-like manner, a service orientated professional who is very confident when handling enquiries, complaints, and communications. Very much a team player, who is able to work to timely demands and effectively manage multiple workloads. I am seeking a suitable position with a company that has a unique spirit and which not only believes in giving people the freedom to do a great job, but will also support them in achieving their future ambitions.

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Skills * US Army / National Guard Reserve Trained

Identifying hazards

Maintaining equipment

Briefing leadership

Customer service

Problem resolution

Operational improvement

First Aid/CPR

CUSTOMER SERVICE

*Able to adapt tone, language and style for different customers and situations.

*Creating a good first impression.

* Meeting customer expectations in areas such as

timeliness, quality and consistency.

* Building customer relationships and loyalty.

* Projecting a professional image face-to-face, on the phone and via email.

* Knowledge of phrases and keywords that can

generate a customers' confidence.

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Experience

Mass Tort Law Firm / Case Analyst, Intake Specialist August 2021 - April 2023, San Diego, CA

- Personal injury law firm specialized in recovering on behalf of victims harmed by harmful drugs and defective medical devices

- Involved pre-screening of potential clients’ cases

- Responsible for having client engagement with representation

- Become advocates for client that qualify for possible compensation

- Build a rapport and connection

- Impact on people’s lives and passionate about serving others

- Worked up litation: RoundUp, Hurricane IDA, CGM Devices, Paraquat, etc.

Real Estate/ Wyndham / Agent

February 2022 - April 2023, San Diego, CA

- Assist clients in buying, sellings, and renting resort properties

- Counseling clients on market conditions, prices, and mortgages

- Showing properties to potential buyers, and developing a competitive market price by comparing properties

- Preparing loyalty contracts, purchase agreements, rental agreements, deeds, and other documents for each real estate transaction US Army National Guard/Reserve / Combat Engineer

November 2020 - Present, San Diego, CA

- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities

- Achieved 100% on all physical fitness evaluations and agility testing over a time frame

- Maintained 100% accountability of all assigned equipment

- Trained to prepare teams for combat operations by bringing in and effectively training top talent

- Directed logistical training procedures in accordance with military regulations

Cheesecake Factory / Lead Server

June 2018 - January 2020, Carlsbad, CA

- Provided attentive service and proactively assessed guest needs

- A menu expert and help guests make menu selections

- Create a welcoming environment for our guests

- Get tables prepped & ready for our guests

- Keep glassware stocked so no guest goes thirsty

- Set up advertising signs and displays on shelves, counters and tables

- Greeted customers and answered any questions

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Education

GOGO Japan / Lead Server

November 2015 - July 2018, Oceanside, CA

- Greets guests, presents menus, answers any questions and makes suggestions regarding food and beverages.

- Actively taking orders and giving suggestions.

- Ring orders into Micros system, and ensures delivery of all items ordered. Presents the check and receives payments.

- Adheres to all responsible alcohol consumption requirements as dictated by the state.

- Assumes ultimate responsibility of guest satisfaction while dining.

- Maintains cleanliness of the work area. Keeps tables neat and orderly by removing dishware no longer used.

- Assists in bussing tables and resetting tables for next seating. Mira Costa College / Associates of Arts: General Studies August 2014 - July 2017, Oceanside, CA

Associates Degree/Communication

Mission Vista HS / Diploma

August 2010 - June 2014, Oceanside, CA

High School Diploma

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