Aya Nichole Bellamy

*** ******** ****

Charlotte, NC 28273

980-***-****

ad1gc8@r.postjobfree.com

OBJECTIVE

To obtain a mid-level position where I can use my interpersonal and knowledgeable skills to the benefit of my employer.

WORK EXPERIENCE

6/2022-Present Risk Advisor

Baldwin Risk Partners

My roles are to handle inbound and outbound leads, consult with customers on their car and/or home insurance needs, and match the correct coverages. I also have to assess the customer’s needs and suggest/advise products and coverages based on their need. I am responsible for interviewing prospective clients to obtain data about their financial resources, the physical condition of the property to be insured, claims history, and coverage gaps. I finalize the sale, coordinate collection of deposits, arrange for binders certificates, and brief my service team on the policy sale.

5/2020-6/2022 Insurance Advisor

GoHealth

I perform all tasks that help the Tier 2 agent obtain information in a more fast, efficient manner for their client, via chat. Those tasks include verifying client credentials, looking up Medicare and Medicaid accounts with the information they provide from the customer and I look to see what plan they may be on. Also, I calculate plans, take screenshots to verify info, and compare codes, all while following company, state/federal and HIPPA protocols.

11/2018 – 5/2020 Technical Support II

Spectrum Business

My duties are to troubleshoot email issues, internet, cable, and phone

scripting modems for various configurations, send signals to devices, reset modems. I was also responsible for troubleshooting email, domain name registration, internet, cable, and IP phone systems. I also had to set up and assign IP addresses when requested.

7/2017- 11/2018 Technical/Customer Support Representative

Printful

My responsibilities are to assist customers with API integration to various platforms, troubleshoot account issues, assist with syncing product from our Dashboard to their store, and help with design services such as graphics and embroidery digitization. My duties also include providing customers with order status, resolving fulfillment and shipment issues, processing reshipments, and issuing refunds. I have to interact with customers by way of telephone, email, and chat.

09/2015-7/2017 Customer Service Representative/Outbound Sales

Morris Jenkins Heating & Air

I was responsible for calling customers, selling the services provided by the company, and setting appointments. My responsibilities were to sell the membership packages, obtain & process payment info, assist customers who are having with their unit(s).

11/2013-7/2015 Customer Service Representative-Call Center

Verizon Wireless

My tasks were to answer calls, explaining bills and charges, apply credit to customers account. I was also responsible for changing plans, adding/removing features, and performing upgrades that would extend customer commitment to company. I also had to perform Tier 1 technical support for customers with software/hardware issues with devices.

8/2013-11/2013 Service Business Development Representative

Jeff Gordon Chevrolet

Responsibilities were to answer incoming calls, make outbound prospective calls set appointments, call clients who have not been in for servicing in a while, get and make OnStar appointments. Also, my duties were to obtain warranty information, mileage, and VIN numbers.

6/2009-07/2013 Assistant Admissions Counselor

Job Corps

Duties were to help the Sr. Admissions Counselor by answering and returning phone calls to prospective clients. My responsibilities also included leading in the interviewing process, ensuring that clients had needed documentation/criteria, obtaining background checks, fingerprints, and assisted clients until they got to their camp. My duties also included creating/sending reports,, and inputting client information in the OASIS computer system.

EDUCATION

08/2016-Present Central Piedmont Community College

Pre-Nursing

Charlotte, NC

8/2001-5/2003 Eugene Ashley High School

Wilmington, NC

QUALIFICATIONS

Microsoft Word, Works, PowerPoint, Excel, Outlook, Google Chrome, Data Entry, SAP, 60 wpm

SKILLS

Sales, Customer Service, Office Administration, Business Development, Resources, Accounting/Payroll, Leasing

REFERENCES

Jayred Fulton, Charlotte, NC 803-***-****

Brooke Vass, Charlotte, NC 704-***-****

Dakota Nelson, Charlotte, NC 704-***-****

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