Office Assistant Customer Service
Resume:
A
Genesis
Anariba
Genesisanariba*3@gm
ail.com
Irving, TX 75062
SUMMARY
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS
Responsible, organized, I like to work,
I am social and communication skills, I
like to help people, love working as a
team, Active listening skills, Customer
service skills, Problems Solving,
Collaboration Attention to detail,
EXPERIENCE
Front Desk Agent
Irving, TX
Home Depot/ Nov 2022 to Dec 2022
Greeted customers in a professional and friendly manner. Answered phones, responded to inquiries, and took messages. Resolved customer complaints promptly and courteously. Maintained cleanliness of lobby area at all times. Scheduled reservations for groups and special events. Maintained existing software systems by identifying and correcting software defects. Security Officer
Allied Universal Security Services Mar 2022 to Jan 2023 Conducted regular patrols of key areas to spot and control security concerns. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Checked and verified photo identification prior to granting facility access. Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Explained security protocols to employees and guests to promote readiness for emergency situations.
Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Assistant Manager
Samsung Electronics Feb 2023 to Aug 2023
Handle phone calls regarding complaints and questions about orders or further escalations regarding services or products.
monitoring inventory and ordering merchandise based on demand. Make sure all employees adhere to company's policies and guidelines. Communicated regularly with customers to gain insights into their needs. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
EDUCATION AND TRAINING
High School Diploma
Macarthur High School May 2022
Irving, TX
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