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Sales Manager Customer Service

Location:
Gilbert, AZ
Posted:
November 25, 2023

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Resume:

Mikell Mair

Protective Specialist, Event Supervisor, Sales Manager

Gilbert, AZ

ad1gbx@r.postjobfree.com

+1-714-***-****

Actively seeking to obtain a position in a professional, high-energy environment where my academic skills and diverse background of experience are paired with practical on the job experience to gain the knowledge and exposure necessary to be successful and become a valuable asset in the company. I aim to be an efficient employee and team player and advance as the company grows.

#readytowork

Authorized to work in the US for any employer

Work Experience

Protective Specialist, Event Supervisor

Global 360 Protective Services - Beverly Hills, CA April 2014 to Present

• Manage, Train, and Assign Personnel Team and Protective Agents

• Personal Body Guard for A-Lists and foreign celebrities

• Surveillance, Detection, and Route Analysis

• Physical Security Modification

• Armed Protection

Sales Demonstrator

Direct Demo - Gilbert, AZ

June 2023 to September 2023

Demo Sales at Costco Warehouse.

Promoted nutritional products being sold at Costco Stores. Informed customers of the benefits of taking various nutritional products. Provided Samples of products.

Top 5 in sales during my time with Direct Demo.

Route Technician/ Sales Manager

Aire-Master of America - Phoenix, AZ

November 2021 to February 2023

Service various accounts throughout the city of Phoenix and surrounding areas. Generate new accounts/customers to utilize our services. Drive a route 40 hours per week.

Manage accounts.

Route manager, create the weekly routes for all drivers/service technicians. Customer service

Sales Representative

DaBella - Phoenix, AZ

June 2021 to September 2021

Generated new business for home improvement company. Met with potential customers with to demo our products such as roofs, windows and doors. Discussed cost associated with such products.

Managed a team of 5 canvassers who booked appointments for our sales team. Set goals for team success.

#1 in sales during my time with DaBella.

Protective Agent

FAM International Security - Los Angeles, CA

October 2019 to March 2020

Protective Agent, Armed Guard

Personal Bodyguard for Private Client

Private Estate Security Protection

Surveillance, Detection, and Route Analysis

Physical Security Modification

24/7 Around The Clock Protection

Assistant Coach, Defensive Backs, Special Teams

Santa Ana College - Santa Ana, CA

February 2014 to April 2015

• Recruit elite/top level High School and University Transferable Talent

• Developed and assessed players based on athletic and academic abilities they display on and off the field

• Game plan coordinator (Defense/Secondary)

• Grade game film to conclude player progress and development in games situation

• Game day operations which included overseeing the opening and closing of the stadium/ facility Customer Service Rep, Inside Sales Rep

Santa Ana College - Irvine, CA

October 2014 to February 2015

Assisted customers by answering questions or concerns they may have about their accounts or products they are subscribed to receive on a monthly basis

• Pitched customers on how they can benefit from taking the products they are subscribed for while saving them money

• Increased our company's monthly customer base including "saves", as well as increased the company's overall monthly revenue

• Demonstrated understanding and compassion towards all customers and assisted in finding a positive and agreeable solution to any issue that may arise during the term of their subscription

• Generated new accounts through posting leads and referrals Project Manager, Field Supervisor

R&B Construction - Seattle, WA

March 2013 to November 2014

• Managed and trained a team of 10+ employees on site per various construction projects

• Built new residential and commercial buildings

• Demolition/Operated heavy machinery

• Plumbing and Electrical installation

• Installed and repaired roof tops/Installed new floors

• Painting/Staining porches and patios

Assistant Personal Training Director/ Personal Training Manager L.A. Fitness, Orange County CA - Mission Viejo, CA August 2011 to January 2013

August 2011-January 2013

Assistant Personal Training Director/ Personal Training Manager

• Effectively managed a staff consisting of 10+ fitness trainers and training clients

• Training and development of new employees

• Assessed and pitched new clients on training packages

• Assessed the clients current fitness level and fitness goals as well as provided an active game plan as to how we would collaborate to accomplish particular goals

• Generate new business from prospective leads that were found outside of the club, at point of sale and from making telephone calls to potential clients

• Generated over 100k in sales during my employment with L.A. Fitness Field Representative, Field Training Manager

Verengo Solar Plus - Orange, CA

August 2010 to December 2010

• Trained new sales reps to perform their responsibilities and duties in the field

• Recruit potential clients and contractors/ subcontractors through leads, door to door pitches, customer referrals and online posts

• Estimate costs associated with operations, repairs, preventive maintenance, and installations, also monitored and maintained records of daily operations

• Report hazardous field situations and damaged or missing meters Recruiting Manager, Recruiter

Discovery Research Group - Irvine, CA

January 2002 to August 2005

Recruit and qualify guests for market research studies, also host several market research studies, focus groups, and taste tests per week

• Supervised a call center of over 20 employees per shift

• Trained and developed new employees

• Made over 100 calls daily to qualify potential clients and maintained great relationships with past clients

Education

Bachelor of Arts in Business Management and Marketing Texas A&M University - Commerce, TX

June 2010

Skills

• CONFIDENT (Less than 1 year)

• DETAIL ORIENTED (Less than 1 year)

• ENERGETIC (Less than 1 year)

• EXCEL (Less than 1 year)

• FAST LEARNER (Less than 1 year)

• Door-to-Door Experience

• Business Development

• Market Research

• Surveillance

• Personal Training

• Business Development

• Business Management

• Door-to-Door Experience

• Management

• Market Research

• Personal Training

• Surveillance

• Project Management

• Security

• Customer Service

• Salesforce

• Sales Experience

• Administrative Experience

• Sales Support

• Sales Management

• Inside Sales

• CRM Software

• Outside Sales

• Branding

• Product Development

• Negotiation

• Team Management

• Account Management

• Presentation Skills

• Business Analysis

• Upselling

Additional Information

Skills:

• Multi-task and detail oriented, adaptable, also a very fast learner

• Over five years of management experience, excellent in customer care

• Highly energetic and takes the initive when working with in a team setting

• Very efficient when working independently

• Extremely motivated, confident, and dedicated to providing quality job performance

• Knowledgeable of MS programs such as Office, Word, Excel, Outlook and Power Point



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