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Customer Service Continuous Improvement

Location:
Chattanooga, TN
Posted:
November 25, 2023

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Resume:

Nicholas Madewell

Self motivated individual that operates with integrity. Constantly striving for a personal and professional level of excellence.

Hixson, TN 37343

ad1gbo@r.postjobfree.com

+1-423-***-****

• Always welcoming new challenges both personal and professional.

• Hands on ability to influence and motivate individuals to succeed. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Legal Process Server

ABC Legal Services - Chattanooga, TN

February 2023 to Present

Delivered (or serve) legal documents such as summons, complaints, subpoenas, writs and other court documents, to a defendant or an individual involved in a court case.

• Provided proof of service in the form of an affidavit.

• Demonstrate superior customer service and remain professional in escalation cases.

• Display dependability by serving documents in accordance with State legislation Self Employed Contractor

NCM Multi Services LLC - Hixson, TN

August 2022 to Present

Oversaw and provided all materials, labor, equipment and services for the construction of projects. Hired sub-contractors to fulfill specific project tasks. Utilized excellent organizational skills to seamlessly schedule and plan out different project stages.

Production Supervisor

Sese industrial services US Corp - Chattanooga, TN April 2022 to December 2022

• Ensured the inclusion of any obtained organizational knowledge into the QMS.

• Met production program in time and form (Just-In-Sequence-Production).

• Ensured the implementation of good practices.

• Promoted and implemented continuous improvement in the production process.

• Ensured the stability of the staff, its training and competency.

• Evaluated and implemented the overall objectives of manufacturing efficiency in terms of productivity, quality, and continuous improvement.

• Ensured compliance and enforced policy and procedures

• Operated appropriately within respective areas of the Quality Program.

• Organized production, assigned staff, and managed absences, leave, and training of staff, to meet the production schedule and make the necessary adjustments.

• Ensured compliance with the objectives of production, quality, time, and analyze the results and incidents of production (rework, NOK), managed quality incidents, provided feedback of the corrective actions or preventive steps implemented to proper departments.

• Lead approaches to progress and propose ideas for improvement.

• Additional responsibilities and activities may be added on a need basis, as assigned by management Production Supervisor

Yanfeng Automotive Interiors - Chattanooga, TN

September 2019 to April 2022

• Responsible for Production of quality goods meeting the customers highest expectations

• Studied production schedules and worker hour requirements for completion of product order by customer

• Analyzed and resolved work problems, and

assisted workers in solving work problems

• Overseen all aspects of the production

build.

• Identified opportunities for Continuous

Improvement, ensured that continuous improvement activities are planned, implemented, measured, reported and reviewed in the respective area of responsibility

• Initiated plans to motivate workers to achieve and exceed the work goals.

• Effectively accessed situations to determine an efficient plan of action. Training Coordinator

Yanfeng Automotive Interiors - Chattanooga, TN

July 2019 to October 2019

• Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.

• Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience.

• Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.

• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.

• Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance.

• Market company training opportunities to employees and provide information on benefits to encourage participation.

• Inform employees on scheduled training and track their progress.

• Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training

Team Lead

Yanfeng Automotive Interiors - Chattanooga, TN

July 2017 to June 2019

• Ensured the on-time production of quality products while handling the daily supervision of the departmental personnel.

• Planned and scheduled personnel in cooperation with the Production Manager (i.e. vacation, temporary workers, overtime work).

• Monitored daily established production requirements throughout the shift to ensure customer requirements and plant objectives were met while ensuring HSE and 5S policies and standards were followed.

• Trained and monitored employee performance to ensure operator were certified and operator training matrix was updated and meeting departmental targets.

• Compile KPI data and populate end of shift report.

• Ensured job training and daily job rotations were in place and enforced. Machine Operator

Yanfeng Automotive Interiors - Chattanooga, TN

February 2017 to July 2017

• Supervisory Capacity: No Supervisory Responsibilities

• Operates injection molding machines and auxiliary manufacturing equipment making automotive interiors components.

• Oversees and maintains injection molding processes that will achieve world-class manufacturing standards for quality, productivity, and customer satisfaction.

• Resolved quality and manufacturing problems by applying knowledge of injection molding, production methods, and quality improvement techniques.

• Assist in the training of other operators about the use and safety of the equipment.

• Operate independently with limited oversight.

• Attend Daily Shift Start Up Meetings

• Business Operating System (BOS): Understand, apply and meet all function-related BOS requirements.

• Environmental, Health & Safety (EHS): Understand, apply and meet all function-related EHS requirements.

• Product Safety: Understand, apply and meet all function-related Product Safety requirements.

• Compliance: Understand, apply and meet all function-related Compliance requirements

• Information Security: Understand, apply and meet all function-related IT / Information Security and confidentiality of YFAI information

• Ability to multitask, interact politely and professionally with customers, suppliers and vendors, and work cooperatively with employees at all levels

• Ability to maintain predictable and regular attendance. Assistant Store Manager

Family Dollar - Chattanooga, TN

May 2015 to July 2017

• Setting employee schedules

• Delegating work

• Hiring and training of new employees

• Ensuring friendly customer satisfaction

• Making deposits

• Cleaning and maintaining store

• Recovering store

• Resetting product and rearranging store

• Markdowns And removal of product

• Voids and customer returns

Cashier

Tacala (Taco Bell) - Huntsville, AL

March 2012 to August 2014

• Opened and closed restaurant

• Greeted every customers

• Assisted guests as needed

• Helped guests find what they are looking for

Education

High school diploma

Skills

• Excel, Kronos, MES, (4 years)

• Lean (3 years)

• Lean Manufacturing

• Kaizen

• Manufacturing (4 years)

• Supervising Experience (4 years)

• Data Collection (4 years)

• Production Management (4 years)

• 5S (4 years)

• Microsoft Office (6 years)

• Plastics injection molding (5 years)

• Process improvement (5 years)

• Kanban

• Value Stream Mapping

• Leadership (4 years)

• Root Cause Analysis

• Assembly (5 years)

• Communication skills

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Word

• Quality management

• Administrative experience

• Document management

• Customer service

• Mentoring

• Retail management (2 years)

• Paylocity (1 year)

• Kronos (5 years)

• Office experience

• Continuous improvement

Links

https://www.linkedin.com/in/nicholas-madewell-58579a203 Certifications and Licenses

Lean Manufacturing

Present

Continuous Improvement, Knowledge of Standard Work Instructions, Process time studies, waste and non-value added.

Certified Forklift Operator

January 2019 to January 2020

• Organize stock in the most efficient way using forklifts, pallets and other approved packaging and racking systems

• Pull material to fulfil orders properly

• Monitor inventory levels and suggest new orders when needed

• Facilitated and maintained a safe work environment and a trained workforce, committed to the best practices in the industry

• Kept the warehouse organized and tidy and implement general housekeeping practices to maintain workplace cleanliness.

Assessments

Warehouse safety — Proficient

December 2022

Using safe practices in a warehouse setting

Full results: Proficient

Manufacturing fit — Proficient

March 2022

Measures the traits that are important for success in manufacturing roles Full results: Proficient

Written communication — Proficient

July 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Recruiting — Proficient

December 2022

Managing the candidate sourcing and selection process Full results: Proficient

Management & leadership skills: Planning & execution — Proficient March 2022

Planning and managing resources to accomplish organizational goals Full results: Proficient

Work motivation — Proficient

March 2023

Level of motivation and discipline applied toward work Full results: Proficient

Warehouse shift leader — Proficient

July 2022

Supervising warehouse staff and maintaining safety and security standards Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient June 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Forklift safety — Proficient

July 2022

Best practices and safety hazards in forklift operation Full results: Proficient

Management & leadership skills: Impact & influence — Proficient October 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient August 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Teamwork: Interpersonal skills — Proficient

July 2022

Responding to challenging team situations at work

Full results: Proficient

Attention to detail — Proficient

October 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Reliability — Proficient

March 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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