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Customer Service Team Leader

Location:
San Angelo, TX
Posted:
November 25, 2023

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Resume:

SUMMARY OF QUALIFICATIONS

More than ** years’ experience working with children and families

Strong, dependable team leader with supervisory experience

Proficiently served as acting school-age program coordinator

Strong transferrable skills

Over two years retail experience

PROFESSIONAL EXPERIENCE

02/2022-Present

Hardlines/Softlines/Cashier

Goodfellow Main Exchange

Stocks merchandise properly as needed in hardlines and softlines

Assists customers promptly and courteously in all departments

Supports customer service throughout the Main Exchange and Express (as needed)

Assists with all cashiering duties on a daily basis

10/2021- 02/2022

Cashier

Big Lots

Assigned cashiering duties as necessary

Places merchandise in appropriate places throughout the store

Assists with other assigned duties as given

02/2021- 02/2022

Flow team

Burlington

Distributes merchandise throughout proper places in store

Tags and separates merchandise

Assists in receiving shipments

01/2014-12/2020

Child and Youth Program Technician

Goodfellow AFB Child development Center

Assisted supervisor, trainer and program leads to implement day to day activities and events which meet the social, emotional, physical and cognitive needs of children

Collaborated alongside senior staff to provide clear and precise mentorship and training for lower level employees

Revived participant interest and established a program setting that promotes positive interactions

10/2010-01/2014

Child and Youth Program Technician

Goodfellow AFB School-Age Program

Acted as facility building manager, monitoring all safety, health and security procedures

Successfully guided program through COA Review( Council on Accreditation), Annual Air Force Inspection, Multidisciplinary Inspection, Texas Rising Star review, and annual health, fire and safety inspections

Used critical thinking skills while parent and staff handbooks

Acted as School-Age Coordinator for more than five months

06/2005-10/2010

Child and Youth Program Technician

Goodfellow AFB Child Development Center

As a team player, able to multi- task and set goals working with others

Oversaw a flexible enhanced learning environment, as lead team member

Planned and implemented age appropriate curriculum

01/2003-06/2005

Lead Child Program Technician

Schofield Barracks Child Development Center

Directly supervised and mentored direct care staff

Maintained all required records with attention to detail such as; attendance, ratio counts, accident/incident reports and child anecdotal records

Advanced family relation skills (able to communicate effectively with families to provide and receive feedback professionally)

12/1998-01/2003

Child Development Program Assistant

Goodfellow AFB Child Development Center

Demonstrated in-depth understanding of emergency procedures and rules-regulations

Responsible for supported planning and conducting an effective program based on the needs and interest of the children

Education

Early Childhood Education

Ashworth Collage 54 credits

Howard Collage 15 CEU's

Pierce Collage 15 credits

Certification

Yoga and Ayurveda 200 hour teacher training



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