Email: ad1gan@r.postjobfree.com Phone#: 305-***-****

Miami Lakes – Florida P a g e 1

MIRIAM CUNNINGHAM

HUMAN RESOURCES EXECUTIVE

Exceptional Leadership & Team Development Skills

Strategic, performance focused Global Human Resources Management executive with vast experience in start- ups, merger and acquisitions, and turnaround operations in the technology and telecommunication industries. Persuasive and tenacious business partner, recognized for sound decision making ability, and consensus building initiatives in diverse multicultural environments. Solid record of success managing international employee relations processes including performance management, team leadership, training and development, and country-specific labor laws and regulations. Proactively address clients’ needs through the core areas of strategic HR management; global talent acquisition and mobility, global compensation and benefits and organizational effectiveness. Bilingual English / Spanish; other areas of strength include:

• Change Management • Change & Risk Management • Budget Control

• Conflict Resolution • Project Management • Vendor Management LEADERSHIP CAREER HISTORY

Independent Consultant - MCMHR

March 2020 – Current

• Providing TCA and their SPV’s HR services including payroll, reporting, terminations, compliance, etc. TCA Fund Management Group

Human Resources Officer (August 2016 – February 2020)

• Main function is to create the HR division from the ground up, organize and update the HR policies, payroll system, Health Insurance and other benefits options. Oversee travel and multiple office management.

• Managing HR for all companies in the group, in different markets and states.

• Implement standardized HR systems, Policies, and Payroll process among the group,

• Works hand & hand with the Restructuring Department during due diligence process during M&A

• Managing HR functions for all acquired companies, implementing shared payroll processes, and unified handbooks and other main policies.

• Coordinate recruiting activities

• Reporting to the Acting CEO

EMERGING MARKETS COMMUNICATIONS (EMC) (Now Global Eagle) – Miramar, FL 2010 – 2016 EMC delivers mission-critical communications, Internet, live TV, on-demand video, voice, cellular and 3G/LTE services worldwide.

Vice President, Global HR (2014 – 2016)

Director (2012-2014) – Buenos Aires, Argentina = Manager (2010 – 2012) – Buenos Aires, Argentina Asked by CEO to transfer from Argentina to Miami, FL with promotion to Vice President, and entrusted with additional responsibilities including the development, implementation and management of HR strategy for a satellite telecom start up that grew from 100+ to 400+, employees in 3 years. Reported to CFO. Email: ad1gan@r.postjobfree.com Phone#: 305-***-**** Miami Lakes – Florida P a g e 2

• Administered corporate HR policies and worked closely across all organizational levels to ensure that HR support and growth processes adhered to EMC’s mission and goals and aligned with company objectives.

• Introduced and managed corporate HR processes for +400, employees, across 10 countries, from policy and procedures to performance evaluation and conflict resolution.

• Recruited highly specialized profiles for the satellite market / engineer technical staff.

• Improved employee engagement and retention by implementing and directly managing a Mentor / Mentee Manager Performance Evaluation Program/Process throughout tenure.

• Successfully on boarded top Executive defining Board Compensation Requirements and Practices.

• Developed the companies engagement culture during Merge & Acquisitions process through the creation of policies and practices, including Code of Ethics, Performance Management Tool program, Merit increase and Bonus payment, Performance improvement plan, Tuition reimbursement, roadmap for technical career path development, New Hire induction plan and Global employees & Contractors’ Handbook.

• Implemented an employee mobility program for intra-company transfers between Raisting (Germany), Miami (US), Abu Dhabi and Sharjah (UAE), Brazil, Argentina, Norway, Spain and Nairobi (Kenya), covered departing-country and receiving country transfers documentation for temporary and permanent relocation, including US Visa process.

• Executed various organizational restructuring initiatives with minimal disruption to daily operations, or claims.

• Introduced and directed a global payroll process in 9 locations for over 400 employees across the organization.

• Managed ISO certifications from 2012 to 2015, as well as the deployment of OSHAS training. FIRSTSOURCE SOLUTIONS S.A. - INDIAN BPO INTERNATIONAL COMPANY 2006 – 2010 Firstsource delivers innovative, value-added business process management services across the customer lifecycle, focused on Telecommunications & Media, Banking & Financial Services, Insurance, Healthcare and Publishing verticals.

Human Resources Manager – Buenos Aires, Argentina

Provided strategic and operational direction to build up, from scratch, the Customer Service Operation of the Business Process Outsourcing partnership for Verizon Business headquarter for Latin America region. The project started with the transfer of 300 employees from Verizon to the new company. Reported to the HR Director.

• Successfully implemented the acquisition and integration of new HR Processes, and the transfer of the new company culture.

• Managed, documented and updated HR policies and procedures.

• Led the relocation of the services provided by 300+ FTE to Manila, Philippines in 2009 as result of a change in the strategy, which included:

o Organized a team of qualified professionals in Argentina, and transferred them to Manila to train the new team on site.

o Implementation of a Retention plan during the transition, Closure of the company. Completed the relocation process to the Philippines in February 2010 with no adverse results, nor claims filed. VERIZON BUSINESS (FORMER MCI) – Buenos Aires, Argentina 2004 – 2006 HR Business Partner for Customer Service & Operations Provided HR and administrative support to the Service Delivery and Operations Director, monitored projects transferred to Argentina and previously done in the USA.

• Recruited, selected, hired and trained 368 employees in 6 weeks to manage the day to day processes for the recently acquired projects.

• Assumed HR support responsibilities for the entire operation in Argentina, including local and regional Sales, Finance, Legal, IT / Technical and Engineering staff. Email: ad1gan@r.postjobfree.com Phone#: 305-***-**** Miami Lakes – Florida P a g e 3

• Participated in Verizon’s acquisition of MCI that culminated in outsourcing the Service Delivery Activities performed in Buenos Aires - to a BPO Indian Company. Successfully completed the transfer of 300 employees to the BPO Company, with only one person rejecting the transfer and filing a claim.

• Concurrently served as a Member of the Ethics Department for the region.

• Opened the Verizon’s office in Brazil, hired and trained the HR Business Partner for the site.

• Recruited technical and engineering staff. Coordinated and aligned global HR policies and processes. AMCA/ORBIS INSURANCE COMPANY – Buenos Aires, Argentina 2001 – 2004 A privately held insurance company comprised of financial services, personal and car insurances, with 120 employees.

Human Resources Leader

Developed the Human Resources Department by introducing and implementing HR policies, operating procedures (SOPs) including Performance Tools, Internal Communication restructuring, Health & Security awareness, Management & Staff training and team building activities for the entire organization.

• Managed day to day HR functions, recruited and hired staff, conducted interviews and monitored performance evaluations.

DIA SUPERMARKETS (Group Carrefour) – Buenos Aires, Argentina 2000 – 2001 Payroll Manager & Employee Relations Manager

Conducted payroll process and HR administration for over 5,000 employees across Argentina. Oversaw the corporate Employee Relations functions. Reported to the CFO.

• Successfully managed a high volume of labor disputes and related claims.

• Collaborated with corporate and external legal counsel, and represented the company at trials and hearings.

• Participated in labor union meetings and negotiations. EDUCATION & CERTIFICATIONS

Coursework towards Bachelor of Arts in Labor Relations / National Buenos Aires University–Buenos Aires, Argentina

Enterprise Argentine Institute (IAE) Argentina / Talent Management / Organization Change Management Human Resources Executive program / Green Belt – Six Sigma (Firstsource Solutions) / DMAIC & Lean projects

Contact this candidate