SERGIO GARCIA

https://acortar.link/KsJy*r 470-***-**** ad1gah@r.postjobfree.com

PROFESSIONAL EXPERIENCE

American Signature Furniture, Georgia, USA

November 2022 - Present

● Support and improve the sales processes, by increasing the sales by 25%.

● Increase of the company’s insurance plan by 15%.

● Customer service in English, Spanish, and Portuguese.

● Give the necessary training to 10 new co-workers. ETS Design, Warehouse, Georgia, USA

May 2021 – October 2022

● Improve by 20% the sales process of merchandise in the United States, Puerto Rico, and Canada.

● Resolve shipments-related issues and any customer concerns from the USA, Canada, and Puerto Rico.

● Managing customer service concerns in English and Spanish between businesses in the United States, Canada, and Puerto Rico.

Santa Ines Health Care Center (CSSI), Community Manager, Caracas, Venezuela August 2019 – December 2019

● Improvement of the communications of the company by increasing 20% of the followers on Instagram, Facebook, and Twitter.

● Experience in marketing and ad design for making weekly posts on Facebook Twitter and Instagram using Photoshop and Canvas.

● Increasing by 10% the company donators via phone, social media, and person-to-person.

● Marketing research via social media (Facebook, Twitter, and Instagram) by analyzing the more than 300 people interested in hiring the health care center services. United Way Venezuela, Community Manager, Caracas, Venezuela August 2018 – December 2018

● Measure the impact and effectiveness of United Way Venezuela’s communication on its website, Instagram, Facebook, and Twitter by analyzing more than 1000 clicks and visits on their different platforms.

● Supervise the remodeling of United Way Venezuela’s website, doing more than 3 different designs for this platform.

● Write articles weekly more than 7 articles on the website, Facebook, Twitter, and Instagram.

● Create surveys and gather feedback from foundation donors about United Way’s events via Google Forms, analyzing more than 900 answers provided by the donors.

ADITIONAL EXPERIENCE

AIESEC, Human Resources, Caracas, Venezuela

March 2016 –August 2016

● Recruitment and interview of more than 100 students from Catholic University Andres Bello (UCAB) interested in participating in international internships.

● Customer service, by providing all the information related to packages, and cost, also answering questions or concerns.

EDUCATION [List Highest Level of Education Obtained] Catholic University Andres Bello, [University Degree in Massive Communications], Caracas, Venezuela March 2015-August 2020

SKILLS & CERTIFICATIONS

Technical Skills: Photoshop, Premiere Pro, After Effects, Lightroom, Sony Vegas Pro, Word, PowerPoint, Excel, Publisher, WordPress, Blogger, Wix, and Canva.

Languages: Spanish, English, and basic Portuguese

Certifications: English Classes at CarePoint Church, Digital Photography at Emory University, Fundamentals of digital marketing from Google Digital Garage (2020), After Effects Classes at Cultural Center UCAB, Marketing at CFP, Photography editing at CFP, Video editing at CFP, Photography Illumination at Cultural Center UCAB, Speech and oratory at CENTECPRO, Photography classes at American Academy, Speech and oratory at CENTECPRO, English classes at CVA. Hobbies: Taking and editing photographs, playing video games, swimming, running, doing yoga, listening to music, watching TV.

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