AMIYA J. SUMLIN

Mobile: 910-***-****

Email: ad1ga9@r.postjobfree.com

SUMMARY of PROFESSIONAL QUALIFICATIONS

* Results-driven, dedicated professional with over 3 years of retail sales/store management, medical support/administration, logistics management, and customer service experience.

* Possess skills to accurately assess needs of others and developing program criteria.

* Proactive in inventory control, procurement, customer service, as well as driving program and sales goals.

* Highly competent professional; committed to excellence; extremely responsible and diligent.

* Strength in recognizing, analyzing, and solving problems; able to work well independently.

* Strategic planner, analytical thinker, detail-oriented, great organizational skills, multi-tasker, and excellent in time management.

* Proven record of success in handling increasing levels of responsibility.

* People leadership skills; strong at developing others, coaching, and team building.

* Possess outstanding communications skills, both written and orally, as well as interpersonal. EDUCATION: -Columbia Southern University; Orange Beach, AL 36561; General Studies; Apr 2020 (Currently enrolled)

-Coastal Carolina Community College; Jacksonville, NC 28540; General Studies; Mar 2020

-Dixon High School; Holly Ridge, NC 28445; graduated June 2018 Formal Training/American Red Cross Certifications:

● Warehouse Technician Certification (R1KQ6bZr11); Apr 21

● Global Business Ethics Training, May 22

● Business Ethics Training, Apr 21

● Controlled Unclassified Information Training v.1; Mar 22, Aug 21

● Global Ani-Bribery Training; Dec 2021

● Cherokee Federal Code of Conduct Training; Dec 21

● Government Timekeeping Training; Apr 21

● CNB Diversified Business Code of Conduct; Apr 21

● HIPAA, Privacy Act, and Personal Identifiable Information Training

● OPSEC Awareness for Military Members, DoD Employees, and Contractors; Jan 19

● Cyber Awareness Challenge-Intelligence Community; Jan 19

● Diversity Sensitivity and Awareness Training/Compliance and Ethics Training; Jan 19

● Protecting Personal Information-Service to Armed Forces (SAF); Jan 19

● Intro to Service to Armed Forces (SAF) Casework/Verification; Jan 19

● Intro to SAF Casework; Jan 19/Using EDGE-Human Resources Training; Jan 19 PROFESSIONAL EXPERIENCE

LOGISTICS MANAGEMENT:

Cherokee Federal/Nation Management (Gov’t Contractor); 2 West 2nd Street, Suite 1500; Tulsa, OK 74103; Mar 2021 - Present Duty Title: Order Filler/Warehouse Specialist

● As an Order Filler at the Consolidated Issue Facility aboard Marine Corps Base, Camp Lejeune, NC, perform all warehousing activities to include issuing, receiving, storing, reconstitution, inventorying, as well as shipping bulk and individualized gear and equipment in support of the Consolidated Storage Program (CSP), which is to provide organization, individual issue, recovery, storage, requisitioning, maintenance/repair, and management/accountability of infantry combat equipment, etc.

● Receive and unpack shipments of infantry combat equipment (ICE) to include hi-cut helmets and Small Arms Protective Inserts (SAPIs), as well as chemical, biological, radiological, and nuclear defense (CBRN-D) equipment, such as gas masks, promptly and accurately.

● Manage the proper sortation of boxes and packages that are received or to be shipped to customers worldwide; diligently scanned supplies/equipment received to the correct pallet locations and validated that shipment quantities matched the shipping documentation.

● Issue ICE and CBRN-D gear to incoming Marines, Sailors, and Navy Seals by verifying their check-in sheets against their Common Access Card (CAC) identification, accessing their military profile sheet or establishing new profile sheets for new recruits accurately inputting all information from their CAC, their unit identification code (UIC), and assign them serialized gear, such as gas masks, etc. RESUME OF AMIYA J. SUMLIN – PG 2

LOGISTICS MANAGEMENT--Continued:

● Manage the proper return of ICE and CBRN-D equipment before PCS moves or release from active duty; perform inventory, inspection of gear, complete necessary documentation for returned or damaged gear; escalate problems with missing gear to supervisor for action.

● As a Warehouse Specialist, accurately performed data entries and promptly fulfilled customers’ orders; verified stock numbers of items listed, size, item description, required quantity, picked quantity, available quantity, and pending issue quantity.

● Diligently filled service members’ orders; located products in the warehouse using computer database, escorted service member to the warehouse and retrieved orders according to quantity, size, etc. with 100 percent accuracy; detail-oriented.

● Verify service members’ sizes to choose gear in their correct sizes, scan the issue barcode number, accurately prepare the Individual Pick List document, acquire member’s signature, and provide them with their Issue Receipt; populate their information against the Master Issue List (MIL) or Individual Issue List (LIL) for every item with a size

● Manage the warehouse operations and kept management abreast of all operational problems; safely stacked, palletized, and accurately stored materials in accordance with prescribed storage methods; examined stored materials and promptly documented and reported deterioration and/or damaged items.

● Meticulously maintain all records of ICE, SAPIs (body armor plates) and CBRN-D supply transactions to include inventory/stock control, low reorder points, stock replenishments, equipment /gear custody receipts, individual memorandum records, proof of delivery documents, as well as receipt and distribution of warehouse stock valued in excess of $5.5 million.

● Promptly respond to inquiries regarding discrepancies involving warehouse inspections, shipments, storage locations, and adjustments.

● Attached identifying tags or labels to products and/or accurately annotated information on cases, bales, shelves, or other containers.

● Safely opened containers, using steel cutters, crowbar, claw hammer, or other hand tools; as well as properly stores, loads/unloads all types of materials from storage bins, pallets, trays, racks, and vehicles utilizing pallet-jacks, handcarts, aisle lifts, etc., properly wearing personal protective equipment.

● Effectively communicate with internal and external individuals to ensure proper performance.

● Energetically greet and interact with customers while fulfilling their orders.

● Validated a 100% wall-to-wall inventory with no discrepancies; also supervised cycle count inventories, as well as verified all required adjustments from causative research by coordinating the redistribution of excess/deficient equipment.

● Adhere to all Occupational Safety and Health Administration guidelines and regulations during warehouse operations. Supervisor: Ms. Elaine Bonner ; Phone: 757-***-****; Hours of Work: 40 hrs/week RETAIL SALES MANAGEMENT & CUSTOMER SERVICE:

Dollar General, Inc.; 8203 Richlands Highway; Richlands, NC 28574; December 2019 – Present Duty Title: Retail Sales Manager/Manager on Duty

● Responsible for opening/closing the store, daily operations, managing and supervising sales team, positively resolving customers’ issues, and inventory management; maintain key-holder responsibility

● Supervise and manage a sales team of 3+ employees to include recruitment/hiring; assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving/disapproving leave; recommending and completing personnel actions; completing performance reviews/evaluations; reviewing/signing timecards; and training employees.

● Effectively plan, identify, communicate, and delegate key responsibilities and practices to store workers, which ensure the smooth flow of daily store operations; manage and control all facets of over $2M store assets to include grocery items, clothing, health/beauty items, etc.

● Review store environments and key business indicators to identify problems, opportunities, and concerns for improvement in order to direct and coach the shift workers in effectively completing assignments to achieve operational goals.

● Courteously greet customers; assist them with their purchases; professionally answer the customers’ inquiries concerning location, price, and use of merchandise

● Successfully trained and developed new sales associates on POS system and key sales tactics while performing cashier duties.

● Identify poor work habits and effectively counseled employees, which improved work effectiveness.

● Drove weekly and monthly sales goals, as well as corporate sales programs and promotions.

● Receive products/merchandise; implemented strict security levels, which minimized theft and store losses by 20 percent.

● Attend, as well as chair meetings; discuss and monitor plans, objectives, actions, and milestones, and update store workers on business performance, new store initiatives, and other pertinent issues pertaining to the store.

● Conduct daily rounds with the department heads in execution of scheduled merchandise resets and plans by walking the floor, inspecting areas for safety concerns; providing direction and making decisions regarding visual merchandising and brand presentation.

● Provide a safe, clean store environment by maintaining the Occupational Safety and Health Administration standards; promptly report unsafe working conditions to the store manager, which ensured the safety of patrons and store workers.

● Using my creativity, setup eye-catching advertising displays or arranged merchandise on counters or tables to promote sales; ensure shelves, counters, or tables are consistently re-stocked with merchandise.

● Manage periodic physical inventories with 100 percent accountability.

● Identify trends in sales and items; increased profits through effective sales training and troubleshooting profit and loss areas in the store. RESUME OF AMIYA J. SUMLIN – PG 3

RETAIL SALES MANAGEMENT AND CUSTOMER SERVICE--Continued:

● Accurately balanced cash register drawers, accounted for large sums of monies collected from store sales, and prepared it for bank deposits upon store closing; zero discrepancies during my tenure,

● Thoroughly investigated Dollar General gift card account balances to verity their accuracy and actual existence; meticulous in reconciling key journal accounts; researched and challenged all credit card charge-backs. Supervisor: Ms. Kelly Garza: Phone: 910-***-****; Hours of Work: 40 hrs/week Alorica, Inc.; 1650 Gum Branch Road; Jacksonville, NC 28540; December 2018 – May 2019 Duty Title: Professional Sports Entity Representative (Call Center Account Representative)

● Effectively resolved customer complaints/inquiries relating to credit card authorizations, rewards program perks, as well as website technical issues; provided a high level of personalized, courteous customer service via telephone, Email, online chat feature, or social media to successfully resolve the customers’ problems.

● Meticulously updated databases with demographic changes and status on each customer and prospective customers.

● Provided data to customer complaints team for denial disputes of customer billing inquiries; assisted team managers in developing action plans to improve the technical support specialists’ customer service call quality.

● Effectively trained 20 new associates each cycle for 6 weeks in a classroom setting; assisted associates with test preparation; provided classroom assessments in preparing associates with skills to work independently in a call center environment.

● Equipped new recruits with the ability to take calls efficiently with product knowledge by instructing and testing on a weekly basis.

● Provided customer service at its very best; averaged 3 customers served simultaneously per chat session with over 15 customers per hour; resulted in over 500 satisfied customers assisted per month.

● Consistently maintained an exceptional 92% and above customer satisfaction score and continued to meet Alorica’s quality score average of 92% or above.

● Meticulously tracked a wide variety of call-related issues for auditing and statistical reporting purposes.

● As a Technical Support Specialist, I provided solutions to hundreds of clients by identifying problems, researching answers; and patiently guiding client through corrective steps; received many accolades from customers for the professional and thorough customer service provided; developed detailed written synopsis on customer complaints/resolutions in the database.

● Successfully created further interest in the company’s services by inviting customers to use all services and products offered; sold additional products to existing customers by offering better rewards. Supervisor: Ms. Belinda Robinson; Phone: 910-***-****; Hours of Work: 40 hrs/week MEDICAL SUPPORT AND ADMINISTRATION:

Paramount Senior Living Facility; 200 E. Village Road; Newark, DE 19713; May 19 – Nov 19 Duty Title: Certified Nursing Assistant

● Assisted the nursing team in with patients’ activities of daily living; e.g. bathing, dressing, restorative exercising, feeding; ambulating, turning/positioning patients, and/or transporting clients/patients to lab or other clinics; also assisted with meeting the physical and emotional needs of the patients; administered daily prescribed medications according to doctor’s orders.

● Provided excellent nursing services to 10-18 patients per shift and effectively indirectly supervised three nurses’ aides.

● Acquired and recorded temperature, pulse, and respiration rates; performed resident in-home care activities and related nursing services necessary in caring for the personal needs, safety, and comfort of patients; ensured patients’ rooms were clean and sanitized to meet infection control standards; distributed meal trays and accurately recorded food intake on patients’ daily activity flowsheets.

● Provided direct, high quality coordinated care to age-specific patients by developing, monitoring, and evaluating interdisciplinary care.

● Handled the Patient Registration desk when needed by greeting the patients and/or family member, verifying patient information and accurately inputting their patient and medical insurance information in the patient services database system; update demographic and other pertinent information in their respective medical records as needed; prepared and submitted clinic’s end-of-day processing reports.

● Meticulously documented patients’ medical concerns and obtain their medical records for attending healthcare providers; observed, reported, and recorded information related to the patients’ condition in medical charts, such as current medical history, drug history, chief complaints, allergies, etc.

● Outstanding team player; worked efficiently and diligently with teams of doctors, nurses, and ancillary personnel.

● Provided high quality, steadfast support to patients with mental health, substance abuse and developmental disability needs; served as a patient advocate.

● Identified the need and assisted patients in utilizing better coping skills and devised special strategies for reinforcing learning materials and skills based on sympathetic understanding of patients’ needs and capabilities; and developed rehabilitative plans.

● Maintain stringent oversight of all administrative work; coordinate clinic’s maintenance/troubleshooting of computers and network printers.

● Safely evacuated patients in accordance with the nursing facility’s fire safety and evacuation policies.

● Composed a wide variety of general correspondence for the Clinic Manager; proofed all work completed before submission; performed other administrative tasks such as faxing, copying, and scanning records. Supervisor: Ms. Jody Richmond; Phone: 302-***-****; Hours of Work: 40 hrs/wk RESUME OF AMIYA J. SUMLIN – PG 3

FOOD SERVICE AND SANITATION:

Wendy’s Restaurant; 4039 Curtis Road; Jacksonville, NC 28540; May 2018 – December 2018 Duty Title: Head Cashier

● Resident expert in food sanitation/food handling within the restaurant and via the drive-thru window; accurately obtained or read food order slips, as well as effectively communicated verbal instructions on special food preparation requirements from patrons.

● Accurately totaled bill, accepted payment, and made change for customers utilizing a cash register to determine bill; ensured the cash register was accurately balanced by removing, counting, and recording amount of cash in register at end of shift with no discrepancies.

● Conducted on-the-job training for newly hired personnel; strength in problem-solving and conflict resolution.

● Monitored food distribution, ensuring meals were properly served to the correct customer and that guidelines, such as those with special diets, were followed; checked on the dine-in patrons periodically to ensure their chosen meals were cooked to their satisfaction.

● Prepared and served beverages, such as coffee, milkshakes, and fountain drinks, etc.

● Assisted in unloading truck shipments and stocked incoming goods; and conducted inventories. Supervisor: Ms. Lori; Phone: 910-***-****; Hours of Work: 32 hrs/week RED CROSS VOLUNTEER SERVICE:

Naval Medical Center; American Red Cross Unit; 100 Brewster Blvd., Camp Lejeune, NC 28547; November 2018 – December 2019 Duty Title: Red Cross Volunteer

● Exceptionally focused and hardworking, handled multiple simultaneous volunteer tasks with the highest degree of accuracy and professionalism at the American Red Cross located at the Naval Medical Center and at Marine Corps Air Station, New River.

● Earned Service to the Armed Forces (SAF) Caseworker Certification.

● Assisted with a full range of client services to hundreds of military members, veterans, and their family members by educating them and referring them for financial assistance and family follow-up services following SAF policies, procedures, and protocols.

● Excellent case manager; interviewed callers and coordinated requests for service to include inputting the client’s info into the SAF Case Management System; conducted outbound activities, such as obtaining verifications, delivering messages, and providing follow-up actions for complete and timely service.

● Maintained strict confidentiality of all case notes, names of clients, and other personal identifiable information.

● Demonstrated ability to apply active listening skills and employ reasoning and questioning strategies, which I utilize to capture, analyze, and interpret information from clients, staff, and management.

● Thoroughly assess clients’ needs and made accurate determinations for Red Cross Services to provide appropriate services to include referrals to other agencies.

● Conducted follow-up calls to military members and/or family members to inquire if there are any additional needs and accurately log entries in case notes.

● Acquired a thorough working knowledge of local, state, and Federal resources to effectively aid military members, veterans, and families.

● Professionally answered the telephone and recorded messages daily; maintained the schedule of the volunteers’ work assignments.

● Efficiently prepared medical records for filing disposition/archiving in accordance with HIPAA/Privacy Act rules and regulations.

● Performed general clerical work including typing and filing and quality assurance checks on case management files, carefully resolving all discrepancies through collecting and analyzing information. Supervisor: Terry Gentry; Phone: 910-***-****; Hours of Work: 24 hrs/week OTHER: Typing - 55 wpm; PC operator to include the entire Windows 2008/2010, Microsoft Office software package to include MS Word, Excel, PowerPoint, Access, and Outlook; proficient with all types office machinery to include calculators, fax machines, as well as POS systems/cash registers.

REFERENCES AVAILABLE UPON REQUEST

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