PHOEBE MWANIKA MUKHWANA

*****, *******, *****

+254*********

ad1g9s@r.postjobfree.com

Trustworthy Housekeeper committed to maintaining clean, safe, hygienic environments. Adapts proactively to varied domestic duties for prompt, reliable task fulfilment. Takes instruction well and manages time effectively to achieve quality results within agreed requirements. 01/2015 to Current

BOMA HOTEL

Nairobi, Kenya

Housekeeper

Proactively replenish guest supplies and amenities. Follow appropriate manual handling techniques to complete tasks involving walking, bending and pushing safely.

Clean rooms to the satisfaction of clients and management. Inform the supervisors when supplies are low.

Disinfect bathrooms, eliminating mould and soap scum from shower stalls and bathtubs. Perform various laundry duties, folding, ironing and pressing to maintain set high standards of cleanliness. Sweep and damp-mop private stairways and hallways. Assists in orientation and training of new housekeeping employees. Use proper caution signage and safety procedures around residents and visitors when cleaning. Inform the manager about structural and equipment wear, defects and malfunctioning. Dust and polish with meticulous attention to detail, minimising risks of breakages and damage. Empties and cleans waste receptacles in rooms, hallways and outside areas. Ensure safe usage of chemical cleaners.

06/2006 to 11/2014

HILTON HOTEL

Nairobi, Kenya

Housekeeper

Removed trash from guest rooms, including emptying bins and properly disposing of soiled linen. Emptied and cleaned waste receptacles in rooms, hallways and outside areas. Ensured safe usage of chemical cleaners.

Dusted and cleaned cobwebs on light fixtures, baseboards and window sills. Stocked toilet tissue, paper towels and other bathroom supplies. Disinfected bathrooms, eliminating mould and soap scum from shower stalls and bathtubs. Kept utility sink rooms in clean, neat and orderly condition. Planned work to cause minimal disturbance to residents and visitors. Maintained accurate records of cleaning, personal laundry and other chargeable services and submitted to supervisor.

Removed rubbish and dirty linens from room attendant trolleys. Spot cleaned carpets using industrial carpet cleaner. Cleaned building exterior with polishing of windows, removing moss, pressure-washing patios and cleaning doors.

Phone enquiry management

Large window cleaning

Chemical handling and storage

Bathroom replenishment

Interior and exterior cleaning

Trolley operation

Stocking bathrooms

Laundry management

Cleaning

Customer satisfaction

DIPLOMA IN HOSPITALITY MANAGEMENT 2006

Nairobi Aviation College, Nairobi

KENYA CERTIFICATE OF SECONDARY EDUCATION 1997

PROFESSIONAL SUMMARY

EXPERIENCE

CORE QUALIFICATIONS

EDUCATION

Esalwa Secondary School, Vihiga, Kenya

Travelling

Socializing

Available upon request

HOBBIES

REFFERENCES

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