Customer Service Marketing Team

Vijeta J Khanna

Mobile : 732-***-****

Email:********@*****.***

Birth date: 21st Oct

Marital Status: Married

Nationality : Indian

Completed ECCD from Mumbai, 2014

Experience:

1. Aptech Computer Education, Jabalpur (M.P) India, Aug 98-June 99

Job Title: Counsellor /Telemarketing

Job Profile:

Counseling incoming- students regarding course selection.

Achieving monthly targets of by selling training courses to incoming students.

Collecting Course fees and maintaining accounts of all the students.

Monitoring academic performance of each student.

Assisting Students in the recruiting process after Completion of courses.

Overall Time Management for smooth office work.

2.NN Projects Limited, Gurgoan--Delhi, India July ‘99-Nov ‘02

Job Title: Admin

Screen incoming mail and telephone calls action responses, obtaining additional information where necessary.

Supporting and Coordinating with sales and marketing team with a range of activities as requested. Preparing Quotations, orders, demo schedules etc.

Create and maintain appropriate record and filing systems for easy retrieval and proper maintenance of records of all emails, computerized faxes and distributes all in their respective places.

Meticulous in examining documents, discovering discrepancies, and resolving errors quickly.

Organize business itineraries, travel arrangements and meetings.

To maintain petty cash accounts by verifying authenticity of claims ensuring figures are accurately recorded. Control and handle cash transaction to bring accounts to balance.

Proficient with MS office applications with goods typing skills.

Consistently maintain a positive attitude and enjoy helping people.

Ability to meet deadlines.

3. Emirates Airlines, In-flight Catering Department, Dubai, UAE

Job Title: Temp Secretary 19th Aug 03 - 4th Jan 04

Providing Secretarial and administrative services to the Manager, Catering Operation.

Assisting the Manager with the activities and current projects of the department.

Assisting the Manager to support and maintain the Catering Contractor Perf Progg. Network-wide for catering delivery across the network.

Maintain the daily Meal Uplift Control software application in order to provide accurate meal forecasting requirement for flights.

Deliveries of Newspaper and Magazine on board aircraft.

4.. ABradley Arabia Holding LLC, Dubai, UAE (Insurance Brokers) Mar 04–Mar 05

Job Title: Customer Service

Handling calls, correspondence letter for medical, claim cheques, travel certificate, issuing medical cards.

Professionally managing customer related complaints and queries.

Articulate, friendly and very effective working with people of different background and temperaments.

Working on company BLS software system and entering data for medical & life insurance.

Assisting Accounts dept and entering data for debit notes. Typing and preparing all the required documents etc. Maintaining files, dispatching it to concern department and keeping records for easy retrieval.

Managing multiple tasks simultaneously, built reputation for organized, efficient work.

Maintaining petty cash & expense records. Accurately record, remember and verbally communicate very detailed information with the customers.

5. Jacobsons Direct Marketing Services,Dubai,UAE Nov 07- June 11

Job Title: Telemarketing Agents

Making outbound calls- for different projects as per clients requirement.

Outbound calls for Sales promotion, events, seminars, product launch, generating leads.

Briefing about the Exhibition & Events and also the benefits of the same.

Providing best services both personal & academic to various customers receiving the feedback from the customers for the improvement of various products and services

The ability to deal efficiently and professionally with all types of customers.

The ability to work quickly, accurately and under pressure.

Professional Skills

Administrative Support Data Entry / Word Processing

Customer Service Continuous Learning

Resource Management Records Management

Computer Skills:

One Year Diploma in computer Applications

Operating Systems: Win 95/ 98/ 2000/ XP

Applications: Word, Excel, PowerPoint, Backup Data, Anti- Virus.

Internet: Outlook Express, Internet Explorer, Computerized Fax.

Academic Qualification:

Bachelor of Commerce from Jabalpur University, India in 1998.

Interest:

Gardening Cooking and Driving

(Vijeta J Khanna)

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