FARHANA SHARMIN

236-***-**** ad1g9n@r.postjobfree.com 101, Robson Dr. Kamloops, BC. V2E 2K6

SUMMARY

Highly motivated and professional administrator with 7+years of experience in executive administration and human resources management. Proficient in managing records and supporting teams to succeed in their employment journey. Looking to leverage my skills and experience to provide top notch administrative support to the organization and its stakeholders. HIGHLIGHTS OF QUALIFICATIONS

Experienced in Administrative Tasks: Eight years of experience.

Effective Communication: Excellent verbal and written communication

Computer Skills: Knowledge and experience in MS Office, Word, Excel, PowerPoint, and Outlook

Excellent Phone Etiquette: Manage calls and messages professionally

Talent Management: Employee sourcing, recruiting, onboarding, training and development

Organization Skills: Proficient in digital filing and office organization

Typing Skills: Excellent fast typing with 90% accuracy

Attention to Detail: Ensure accuracy and efficiency in all tasks. RELATED WORK EXPERIENCE

Senior Executive, HR & Administration

Lanka Bangla Investments Ltd October 2012 - June 2020

Record keeping

Preparing materials, policies, and documents for employees

Prepare and compile data, statistics, and other information.

Schedule and confirm appointments for internal and external customers.

Money management

Interpersonal skills

Researching

Arrange and co-ordinate training, seminars, conferences, and meetings.

Maintain employee database in ERP software.

Order office inventory and follow up with vendor.

Develop employee relations through team building activities and open communication channel.

Answer electronic enquiries

OTHER WORK EXPERINCE

General Merchandise Manager (Full Time)

Walmart Canada April 2022 - Present

Contribute to the customer service experience.

Leading team and scheduling for associates

Assist store manager with the coordination and implementation of tasks through organizational skills leading to the department I led to always having a task completion rate of 99%

Worked as an Associate in Personnel Office at Walmart Canda; (took orientation and did onboarding for new associates, put their database in Workday Software).

Assist with the recruitment process at Walmart Canada by helping with screening resumes, calling interviewees for interview, and conducting reference checks which ensured the best suitable individuals are hired to be a part of team. Cashier

Dollarama • Part-time July 2022 – August 2023

Scan items and process payments

Resolve customer issues.

Money management

Maintain a clean and organized checkout area.

Customer Service Officer

Lanka Bangla Finance Limited March 2021 - December 2021

Provided excellent customer service, addressing customer inquiries, and resolving issues efficiently.

Assisted customers with financial transactions and provided guidance on financial products and services.

EDUCATION AND CERTIFICATIONS

United International University - Bangladesh

Post-Graduation Diploma in Human Resource Management Competencies – HRMC 2013

Bachelor's Degree in Business Administration 2011 REFERENCES: Available upon request

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