FONA HOLTRY

CONTACT

515-***-****

ad1g9i@r.postjobfree.com

*** ***** ***** ****** ***

***, ********, ** *****

PROFESSIONAL SUMMARY

Detail-oriented and skilled

administrative professional

keeps reception areas clean,

neat and presentable to give

positive impression to all

guests. Effortlessly coordinate

documents, digital files and

correspondence to support

high-volume operations.

Offering excellent clerical, time

management, multitasking

abilities, developed over 3 years

of related experience.

Hardworking

Receptionist focused on

completing work quickly to

consistently exceed targets.

Reliable team member

accustomed to taking on

challenging tasks. Dedicated to

business success.

SKILLS

Clerical support

Multi-line telephone

EXPERIENCE

RECEPTIONIST Mar 2021 Feb 2022

Good Life RV, Bevington, Iowa

Greeted guests promptly and consistently set professional tone with friendly assistance.

Used clerical abilities to support needs of office staff and back up administrative team members.

Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions. Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.

Picked up, organized, and wiped down reception regularly to keep area professional and clean.

Updated and managed digital and physical office records. Accepted incoming mail and packages and routed to appropriate staff.

Shipped out packages with postal service and special carriers based on size, destination, and schedule requirements of each delivery.

Supported the work of office staff by providing skilled clerical assistance.

BARISTA Aug 2020 Nov 2020

Hy-Vee, WDM, Iowa

Welcomed customers, highlighted specials or new items on menu, answered questions, and accepted orders and payments. Maintained clean and sanitized workstation and complied with health and safety guidelines.

Made and served specialty coffee and tea beverages. Adhered to recipes and presentations for food and beverage items and contributed to positive team environment.

Ground and blended coffee beans, brewed coffee and tea, prepared sandwiches and baked goods and served items to customers. LEAD KEY HOLDER May 2020 Aug 2020

Dollar General, Saint Charles, Iowa

Met guest needs and resolved service issues to deliver customer satisfaction.

Delegated tasks to oversee store opening and closing functions. Managed cash drawer drops and prepared daily bank deposits to secure finances.

Trained and mentored team members to promote company policies and service standards.

F

H

operation

File management

Reception desk

management

Restock shelves

Greet visitors

Answer telephone calls

Manage files

Training

Motivation

MANAGER Aug 2017 Nov 2019

The Queen of Clean, WDM, Iowa

Managed performance of team members, conducted performance appraisals, and recommended promotions.

Led cross-functional projects and identified and solved complex problems across business spectrum.

Supported back office hiring and employment processes. Prepared payroll and maintenance budgets for corporate management approval.

Implemented mentoring programs to bring new staff up to speed quickly.

Performed facility checks to verify cleanliness and client safety. Improved employee skills, increased team value, and cultivated leadership potential.

Oversaw day-to-day operations and special projects in fast-paced work environments.

Managed employee performance through disciplining, coaching, and counseling.

Communicated policy updates to department, answered questions, and monitored compliance.

Improved team member performance through motivation and training.

Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.

EDUCATION

HIGH SCHOOL DIPLOMA May 1991

Winterset High, Winterset, Iowa

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