.

Philadelphia, PA *****

267-***-****

ad1g9e@r.postjobfree.com

SUMMARY

Accommodating Patient Service

Representative offers account

management, data entry and

customer service paired with

proficiency in Microsoft Word and

Excel. Greets and checks in patients

and verifies correct patient

information. Communicates with

customers in courteous, respectful

manner.

SKILLS

• Verbal and Written

Communication

• Epic software/SharePoint

• Calm and Professional Under

Pressure

• Credit Card Payment Processing

• Multitasking and Prioritization

• Building Customer Trust and

Loyalty

• Responding to Difficult

Customers

• Call Documentation

• Customer Data Confidentiality

• Efficient and Detail-Oriented

• Appointment Confirmation

• Documenting and Recording

Information

• Administrative and Office

Support

• Patient Confidentiality and Data

Security

• Registration and Scheduling

• Calm and Effective Under

Pressure

• Patient Needs Assessment and

Referral

• Scheduling Appointments

• Insurance Forms Processing

• Multi-Line Telephone Systems

• Inbound/Outbound Calling

• Claims Handling and Coverage

Verification

• Insurance Authorizations

• Registration and Admissions

Monet Crump

EXPERIENCE

September 2022 - Current

Customer Service Representative Irs Tax Relief Now Philadelphia, PA

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Confer with taxpayers by telephone handling inquiries regarding their amended return, refund, balance due and payment plan.

• Perform taxpayer verification, record details of inquiries and comments, as well as actions taken.

• Identified problems, conducted research to determine the reason for the problem, identified viable options to resolve the problem, and then executed an option to a successful resolution.

• Evaluate information involving research of records, the nature of each inquiry including the way it was presented to inform the taxpayer of the law.

• Remain knowledgeable of a body of laws and regulations of the Internal Revenue Service for each state involving reporting requirements and other regulatory provisions that significantly affect and complicate the specific obligation involved.

• Make sound judgments as to the taxpayer's intent in reporting and arranged payment plans according to the laws of the taxpayer's state of residence.

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the taxpayer's experience. April 2020 - July 2021

Patient Service Representative Chestnut Hill Hospital Philadelphia, PA

• Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

• Verified demographics and insurance information to register patients in computer system.

• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies, and list of accepted insurance plans.

• Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.

• Assembled registration paperwork and placed identification bands on patient.

• Obtained necessary signatures for privacy laws and consent for treatment. March 2016 - October 2020

Patient Service Representative Main Line Health- Bryn Mawr Health Hospital Philadelphia, PA

• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA

.

regulations.

• Verified patients' insurance and payment methods during admissions or check-in processes.

• Counselled patients on potential financial liabilities and payment requirements.

• Scheduled and confirmed patient appointments with patients and healthcare professionals.

• Supported hospital and clinic operations using customer service skills and detailed system knowledge.

• Obtained proper authorization and identification to release confidential medical records.

EDUCATION AND TRAINING

October 2008

High School Diploma

Ballou Stay High School, Philadelphia, PA

.

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