Customer Service Security Officer

Valerie Lane

**** **** ***** ***** ******** Hills, TX 76182 682-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Patient-centered professional with a collaborative approach to assess, plan, facilitate and advocate for options and services. Backed by healthcare industry experience and accustomed to working with vulnerable populations and a fast-paced hospital flow. Communicates effectively in order to meet individual needs and coordinate available resources.

Bilingual: Fluent in English and French

Flexible: Adapts to new challenges and ideas and able to develop rapport with diverse populations

Team-Oriented: Motivates to create a collaborative and respectful environment

Customer Service: Regarded as a natural people person with strong interpersonal communication skills

Well-Organized: Manages time and priorities in multi-task environments

American Heart Association Certified in CPR and First Aid

Alcohol and Drug Addiction: Psychology – Accredited Certificate

Microsoft Office Applications / MS Word MS Excel MS PowerPoint Typing Speed: 30 WPM

KEY QUALIFICATIONS

Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations

Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods

Community Resources Public and Community Health Systems Program Planning Interview Techniques

Delivery of Services Program Management Social Programs

Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics

Medical Terminology HIPAA Compliance Interpersonal Professional Communications

Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology Texas Food Handler

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2021

Kaplan College Phlebotomy, 2014

Everest College Certificate of Competition – Pharmacy Technician, 2008

PROFESSIONAL EXPERIENCE

Alpine Cleaning – Fort Worth, TX 12/2020 – Present

Cleaning Associate

Perform opening and closing duties, arm and disarm security system, and maintain confidentiality of client information

Follow industry standards and proper use of chemicals and materials

Provide excellent customer service, maintain inventory levels and checklists, and ensure a clean and organized environment

Val’s Cleaning Services – North Richland Hill, TX 11/2017 – Present

Contracted Cleaner

Responsible for the general cleaning and upkeep of client residences and create invoices

Answer inbound phone calls, accept and process payments, run reports, and oversee marketing duties

Prioritize and organize work and follow through to ensure duties are accomplished

Maintain confidentiality of client information, handle paperwork, and maintain inventory levels

Heartis MidCities – Bedford, TX 11/2018 – 01/2019

Front Desk Concierge / Certified Nursing Assistant

Greeted residents, checked patients in and out, updated demographic information, and answered inbound phone calls

Took vital signs, documented services provided, and acted with discretion when handling confidential information

Served meals, assisted with mobility and transferring, handled light cleaning duties, and monitored intake

Carrington Mortgage Service – Plano, TX 01/2018 – 11/2018

Front Desk Receptionist / Security Officer

Attended meetings, answered inbound phone calls, oversaw 10 employees, and conducted performance evaluations

Had significant input into termination decisions, ran reports, and provided excellent customer service

Handled new hire orientation and onboarding, processed new hire paperwork, and conducted interviews

Created and distributed badgers, updated charts, and monitored facility interactions via CCTV monitors

Accustomed to handling sensitive information and worked closely with Human Resources department

Sun State Security – Farmers Branch, TX 06/2015 – 01/2018

Security Officer

Circulated among visitors, patrons, and employees to preserve order and protect property

Enforced access control procedures and authorized to carry a weapon for protection

Responded to, investigated, and wrote reports of daily activities and irregularities

Detained individuals, worked closely with police officers, and trained new hires

US Security – Irving, TX 07/2014 – 06/2015

Security Officer

Ensured a safe and secure facility, monitored entrances, and compiled incident reports

Worked closely with police officers, provided outstanding customer service, and patrolled perimeter

Verified identification, trained new hires, monitored metal detectors, and maintained security of private information

EXTERNSHIP EXPERIENCE

CSL Plasma – Fort Worth, TX 02/2015 – 03/2015

Phlebotomy Extern

Performed blood draws, collected specimens, labeled samples, and interacted tactfully with clients

Processed payments, maintained patient charts, and acted with discretion when handling confidential information

Verified demographic information and maintained a clean and sanitized environment

JPF Hospital – Fort Worth, TX 01/2008 – 03/2008

Pharmacy Technician Extern

Filled prescriptions for patients, processed payments, and properly stocked and counted inventory

Answered inbound phone calls, maintained records, accessed accounts, and verified demographic information

Verified insurance, handled mail order prescriptions, and utilized electronic system for data entry

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